Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

I need contents insurance in Marlborough. Is there anything I should be careful about with the cover?

If you're buying contents insurance in Marlborough, New Zealand, I'd pay particular attention to earthquake damage, flood and storm cover, gradual damage, and how your insurer values your belongings. The biggest risk is assuming that having a contents policy means you're covered for every kind of damage or loss.

Marlborough has a few considerations worth checking carefully, especially if you're in a rural area, near a river or stream, in a coastal location, or in a home with a history of dampness or flooding.

The key things to check before you buy

1. Earthquake and natural-disaster cover

Marlborough is in a high earthquake-risk area, and the district also faces flooding and land instability. EarthquakeNatural Hazards

  • Confirm that your contents are covered for earthquake, fire following an earthquake, storm and flood.
  • Check the excess for each event. A natural-disaster excess may be different from your standard excess.
  • Ask whether your belongings are covered if an earthquake makes the home unsafe to occupy.

Important: New Zealand's Natural Hazards Commission (NHC) scheme primarily covers eligible damage to insured homes and certain residential land, not your household belongings. You need appropriate private contents cover for those. About natural hazards cover :: Natural Hazards Commission Toka Tū AkeCover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū Ake

2. Flooding, stormwater and water leaks

Don't assume all water damage is treated the same way.

  • Check cover for river flooding, surface-water runoff, stormwater entering the house and damage from burst pipes.
  • Ask about damage caused by groundwater or rising damp.
  • Check whether hidden leaks are covered, and the maximum payout for gradual water damage.

Many policies exclude mould, rot, wear and tear, and gradual deterioration. Some offer limited cover for hidden leaks, subject to conditions. Distinction Contents Insurance / Policy wordingICNZ_Guide_to_Gradual_Deterioration_and_Resultant_Damage_Oct19_Updated

3. High-value belongings and replacement costs

Your total contents sum insured might look generous while individual items have much lower limits.

Check the limits for:

  • Jewellery, watches, engagement rings and watches kept outside the home.
  • Laptops, cameras, bicycles and sporting equipment.
  • Art, antiques, collectibles and musical instruments.
  • Cash, tools and business equipment.

Ask whether the insurer pays replacement value (the cost of replacing an item with an equivalent one) or present value after depreciation. Check whether valuable items need to be listed separately or professionally valued. What Home, Contents & Car Insurance Don't Cover (NZ)Contents Insurance Policy

4. Rural properties, garages and sheds

This is particularly worth checking if your Marlborough property is outside a main town.

  • Are contents in a detached garage, workshop, shed or sleepout covered?
  • Are tools, gardening equipment, outdoor furniture and stored belongings insured?
  • Are theft claims subject to specific security requirements?
  • If you live in the house only part of the year, how long can it remain unoccupied before cover is restricted?

Don't assume items in an outbuilding or on a lifestyle block receive the same cover as belongings inside your main home. Tell the insurer how the property is actually used.

5. Belongings outside your home

Check whether your policy covers accidental loss and theft when you take belongings:

  • Into town, to work or to university.
  • On domestic holidays or overseas trips.
  • In your car, including items stolen from a locked vehicle.

Cover away from home may be optional, have lower limits, or exclude unattended belongings. A standard home-contents policy may not cover every item wherever you take it.

6. Excesses, exclusions and waiting periods

Before paying, check:

  • The standard excess and any separate earthquake, flood or other event excess.
  • Whether there is a waiting period when first taking out the policy. Some NZ policies exclude certain disaster losses during the first 48 hours, with exceptions for continuous cover transferred from another insurer. Limited Contents Insurance PolicyNZI Distinction Contents Insurance Policy Wording
  • Whether theft requires evidence of forced entry or particular locks.
  • Whether temporary accommodation, emergency expenses or replacing locks and keys are included in the contents policy or only the house policy.

What I'd prioritise in Marlborough

My first three checks would be:

  1. Natural-disaster cover and excesses, especially if your home is in an area exposed to earthquakes, flooding or slope instability.
  2. A realistic contents sum insured, including clothing, furniture, appliances, electronics and everything in storage. Don't calculate it using what you originally paid.
  3. The exclusions that fit your property, particularly water damage, outbuildings, valuables and periods when the home is empty.

You can check local hazard information using the Marlborough District Council's natural hazards pages and the Natural Hazards Portal.

I can narrow this down for your situation

The most important details are where your belongings are kept and the type of property you live in.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I need contents insurance in Marlborough. Is there anything I should be careful about with the cover?

When setting up or reviewing contents insurance in New Zealand (including regions like Marlborough), there are several important nuances, potential traps, and standard exclusions to be careful about.

While contents insurance generally covers your personal belongings against fire, theft, storm, flood, and natural disasters, the fine print can catch people out. Key things to watch out for include:

1. Natural Disaster Cover (The Government Scheme vs. Contents)

  • How it works for houses vs. contents: For your house/building, natural disasters like earthquakes and landslips are first covered by the government scheme managed by the Natural Hazards Commission (NHC, formerly EQC) up to a cap.
  • Contents are different: The NHC/EQC scheme does not cover personal contents. Instead, natural disaster cover for your belongings (such as earthquake damage to your furniture, electronics, or clothes) is handled entirely by your private contents insurer. Check your policy wording to confirm that natural disaster/earthquake cover is automatically included and what excess applies.

2. Sum Insured vs. Underinsurance

  • Avoid the "Maximum Sum" Trap: Many people guess the total value of everything they own and end up underinsured. If a major disaster occurs (like a total loss house fire), insurers will only pay up to your specified sum insured limit.
  • Replacement Value: Ensure you are insuring your items for new-for-old replacement value (what it would cost to buy them brand new today), rather than their second-hand or trade-in value, unless you specifically choose indemnity value to lower your premium. Go room by room and make a detailed inventory (including clothing, kitchenware, and linen, which add up quickly).

3. Specified Items and High-Value Belongings

  • Single Item Limits: Standard contents policies almost always place caps on payouts for high-value single items—such as jewellery, watches, high-end cameras, artwork, or collections. If a single item is worth more than the standard policy limit (often between $1,500 and $3,000, depending on the insurer), you must "specifically itemize" or list those items separately on your policy, which may incur a small additional premium.
  • Portable Items / "All Risks": Standard contents insurance typically covers your items while they are inside your home. If you regularly take items out and about—such as laptops, expensive sunglasses, tablets, or jewellery—you will usually need to add a portable/away-from-home extension to cover them against loss, theft, or accidental damage outside the house.

4. Gradual Damage and Maintenance Exclusions

  • Slow Leaks: Insurers strictly differentiate between sudden, accidental damage and gradual damage. If a slow plumbing leak behind a wall or a long-term roof leak damages your furniture, carpet, or belongings over time, the claim is almost always excluded because it falls under wear, tear, and lack of maintenance. Insurance is designed for sudden, unforeseen events—not long-term deterioration.

5. Unoccupancy Clauses

  • Leaving the House Empty: If you plan to head away from home for an extended period (for example, a lengthy holiday or a second home that sits empty), check your policy’s unoccupancy clause. Many New Zealand insurers require you to notify them if the home is left vacant for more than a specific timeframe (often 30 to 60 consecutive days). Failing to do so can result in restricted cover (such as an increased excess or a complete decline for theft/vandalism claims while vacant).

6. Rental Properties and Home-Based Businesses

  • Business Equipment: If you run a business from home, standard contents policies often severely limit or entirely exclude business-related equipment (like commercial tools, stock, or dedicated office tech). You may need a separate business extension.
  • Renting Out Your Home: If you rent out your property—even occasionally through short-term holiday rental platforms—standard residential contents or home insurance can be invalidated unless you declare it and shift to a policy tailored for landlords or short-term accommodation.

Next Steps:

When getting quotes, always read the Policy Wording (PDS) rather than just relying on the marketing summary. Compare whether the policy offers accidental damage cover for contents (which covers you if you accidentally spill something on a couch or drop a TV) versus fire, theft, and natural disaster only (which is narrower and cheaper).

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I need contents insurance in Marlborough. Is there anything I should be careful about with the cover?

AI Overview

When buying contents insurance in Marlborough, you need to look closely at your policy limits regarding natural disaster risk, high-value asset caps, and location-based pricing. Because the Marlborough region faces specific exposures to seismic activity (such as the Kaikōura fault systems) and severe weather/flooding events in areas like the Wairau River catchment and the Marlborough Sounds, insurers look closely at this region.

Here are the specific things you should be careful about when setting up your cover:

1. Natural Disaster Excesses and Cover

Unlike house insurance, which utilizes the government’s Natural Hazards Commission Toka Tū Ake (NHCover) for structural damage, contents insurance is handled entirely by your private insurer.

  • Look out for: Check the specific earthquake and flood excesses in your policy. Private insurers in high-risk zones often apply a higher or separate excess for events caused by natural hazards compared to standard standard claims like burglary.

2. Risk-Based Premium Pricing

New Zealand insurers heavily utilize risk-based pricing. They use advanced seismic, flood, and landslide modeling to assess individual properties down to the specific address.

  • Look out for: If you live near a river catchment, on a steep hillside prone to slips (especially around the Marlborough Sounds), or in a liquefaction zone, your contents premium could be significantly higher than a home just a few streets away. Always get quotes for the exact address before committing to a lease or purchase.

3. Temporary Accommodation Benefits

If a natural disaster or major event makes your home unliveable, you will need to vacate.

  • Look out for: Some contents policies include a temporary accommodation benefit to help cover rent or moving costs, but others require you to have your contents physically damaged to trigger the payout. Ensure your policy includes this buffer, and check if it applies if a local council issues an evacuation order even before physical damage occurs.

4. Rigid Limits on High-Value Items

A standard policy automatically caps payouts on individual categories of items.

  • Look out for: In a major wine-producing and lifestyle region like Marlborough, items like expensive sports equipment (such as road or mountain bikes), jewellery, fine art, or high-end electronics often have strict per-item caps (usually between $2,500 and $5,000). If you own items worth more than the standard limit, you must explicitly "schedule" (list) them on your policy to be fully covered.

5. Accidental Damage vs. Defined Events

  • Look out for: Make sure you understand whether you are buying an Accidental Damage policy or a Defined/Listed Events policy. A defined events policy only covers you if something happens strictly from a listed cause (like fire or storm), whereas accidental damage will cover you if you simply drop your laptop or spill coffee on an expensive rug.

To ensure you get the right quote, could you clarify:

  • Are you renting the property, or do you own the home?

  • Is the property located in a flat urban area , or is it on the coast / Marlborough Sounds?

  • Do you have any specific high-value items (like bikes, jewellery, or collections) that need extra cover?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I need contents insurance in Marlborough. Is there anything I should be careful about with the cover?

When setting up or reviewing contents insurance in Marlborough , it is vital to look closely at policy wordings, regional risk factors, and how claims are handled.

Here are the key areas to be careful about:

  • Sum Insured vs. Indemnity Value: Check whether your policy settles claims on an ** indemnity value** (current value minus wear and tear) or a replacement value basis (the cost to buy brand-new equivalent items). Replacement value is usually safer, but you must ensure your total sum insured is accurate and high enough to replace everything at once. Under-insurance is a common trap if you haven't recalculated your belongings' total value recently.

  • Natural Hazards Limits and Coordination: Natural disaster cover for residential contents in New Zealand includes government-backed Natural Hazards Cover (managed by the Natural Hazards Commission NHC) up to specific limits, with private insurers handling the balance or specific provisions. Marlborough is an active seismic region, so verify how your private insurer interacts with the NHC limits and what specific deductibles or earthquake excesses apply to your policy.

  • Specific Item Sub-Limits: Most standard policies place caps (sub-limits) on high-value or theft-prone items unless they are specifically itemised on your policy. Look closely at limits for:

  • Jewellery, watches, and furs

  • Artwork, collections, and antiques

  • High-end electronics or cameras

  • Cash and negotiable securities

  • Flood and Storm Risk Exclusions: Marlborough has areas prone to localized flooding, heavy rain slips, and severe weather events. Check your policy's definitions around storm, surface water, and flood damage. Some policies have distinct exclusions or higher excess tiers if damage arises from specific types of gradual water leaks, landslips, or unmaintained retaining structures.

  • Unoccupancy Clauses: If your Marlborough property is a holiday home in the Sounds or a secondary residence that sits empty for extended periods (often defined as more than 60 consecutive days), check the unoccupancy rules. Many policies restrict theft, vandalism, or escape-of-water cover if the house is left vacant without notifying your insurer.

  • Specified vs. Unspecified Portable Cover: If you frequently travel around New Zealand with expensive items (like laptops, phones, sports gear, or hearing aids), check whether your policy only covers them inside the physical four walls of your house or if it includes portable/away-from-home cover.

If you'd like to narrow this down, let me know:

  • Is the property a permanent residence or a holiday home?
  • Do you have high-value items (like art, jewelry, or specialized gear) that might need extra specification?
Ask anything

Captured 11 October 2026