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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

How should a normal household choose between two similar contents quotes?

For a normal household in New Zealand, the best way to choose between two similar contents insurance quotes is to compare what each policy would actually pay for a major loss, rather than choosing on price alone.

If the premiums are close, the better policy is usually the one with the more suitable cover limits, fewer restrictive exclusions, and a manageable excess — not necessarily the one with the longest list of benefits.

The 7 things to compare

  1. Total contents sum insured

Could you replace everything you own after a major fire? Include furniture, clothing, appliances, electronics, kitchenware, linen and other everyday possessions. Both quotes should use the same realistic total value. How to get the best house and contents insuranceContents insurance

  1. Replacement value versus present value

Check whether the insurer will replace eligible items with new equivalents or pay their depreciated value. This can make a substantial difference for older furniture, TVs, computers and appliances. How to get the best house and contents insuranceMAS Contents Insurance

  1. Accidental damage

Would a dropped TV, broken laptop or accidentally damaged furniture be covered? Check whether accidental damage is included as standard or requires an extra premium. How to get the best house and contents insuranceContents Insurance | Compare, Quote & Buy Online

  1. Limits on individual valuables

Check limits for jewellery, watches, bicycles, cameras, musical instruments and other expensive items. A policy with a $100,000 total contents limit might still cap an individual item at a much lower amount unless you list it separately. MAS Contents InsuranceLimited Contents Insurance Policy

  1. Cover away from home

If you take a phone, laptop, handbag or bicycle out regularly, compare cover for belongings outside the home, while travelling in New Zealand, or overseas. The geographical limits and exclusions can differ. Contents InsuranceMAS Contents Insurance

  1. Excesses

Compare the standard excess and any special excesses for theft, natural disasters or other events. Choose an amount you could comfortably pay from savings if you had to claim tomorrow. How to get the best house and contents insuranceInsurance

  1. Exclusions and extra benefits

Compare temporary accommodation, storage, moving belongings, theft conditions, gradual damage exclusions and any natural-disaster-related limitations. Also consider how easy the insurer makes it to contact them and handle a claim. How to get the best house and contents insuranceContents Insurance

How to decide if the quotes are close

Here is a simple example of how I would compare two hypothetical policies for the same household.

Feature Quote A Quote B
Annual premium $450 $490
Contents sum insured $100,000 $100,000
Standard excess $500 $400
Accidental damage Included Included
Replacement cover Mostly new-for-old Mostly new-for-old
Jewellery limit $3,000 per item $10,000 per item
Temporary accommodation $15,000 $30,000

Illustrative figures only, not actual insurer quotes.

Quote B costs $40 more per year. If the household owns valuable jewellery or wants more temporary accommodation cover, that extra cost could be worthwhile. If neither difference matters to the household and the remaining terms are equivalent, Quote A may be better value.

Remember that the policy wording, conditions and any item-specific limits matter more than the headline figures.

A practical rule of thumb

  • Choose the cheaper quote if the meaningful cover, excesses, exclusions and claims service are broadly equivalent.
  • Pay a little more if it fixes a genuine gap in cover that would be expensive to deal with yourself.
  • Don't pay extra for benefits you won't use simply because a policy looks more comprehensive.
  • Don't lower your contents sum insured just to save on premiums unless you've checked that your belongings could genuinely be replaced within the lower limit.

Consumer NZ's contents and house insurance comparison and buying guide is a useful independent starting point for New Zealand households. House and contents insuranceHow to get the best house and contents insurance

Want help choosing between your actual two quotes?

If you share the two annual premiums, excesses, contents limits and the insurer names — or upload the quote documents — I can compare them side by side and explain which is better value for an ordinary household, highlighting any differences that could matter when making a claim. You can redact names, addresses, policy numbers and other personal details first.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

How should a normal household choose between two similar contents quotes?

When choosing between two similar contents insurance quotes for a household in New Zealand, looking beyond just the headline price is critical. Contents insurance policies can vary significantly in their fine print, exclusions, and how claims are settled.

Here is a structured framework to evaluate and choose between two similar contents quotes, tailored to the New Zealand market (such as policies regulated by the Insurance Council of New Zealand standards).

Key Comparison Criteria

  • 1. Policy Basis: Sum Insured vs. Declared Value (or Specified Items)
    • Sum Insured: You choose a maximum payout limit (e.g., $50,000). Ensure this realistically covers the total cost to replace everything you own brand-new. Under-insuring can leave you out of pocket.
    • Sum Insured Check: Does the insurer offer a safety buffer (e.g., an automatic 10–20% top-up above your sum insured for natural disasters or specific events)?
  • 2. Settlement Type: New for Old vs. Indemnity
    • New for Old (Replacement Value): Standard for most modern policies; pays the cost to buy a brand-new equivalent item if yours is stolen or destroyed.
    • Indemnity Value: Takes depreciation into account (paying less for older items). Avoid policies that rely heavily on indemnity unless you are insuring specific older items where this is explicitly understood.
  • 3. Excess Structure
    • Compare the standard excess (the amount you pay out-of-pocket per claim). A higher excess lowers your annual premium, but make sure it is an amount you can comfortably afford in an emergency.
    • Check for specialized excesses (e.g., accidental damage excess, or higher excesses for portable items or young drivers).
  • 4. Exclusions and Limits on Valuables
    • Check sub-limits for high-value items like jewelry, artwork, electronics, or bicycles. If an insurer caps jewelry payouts at $2,000 total, but you own a $5,000 watch, you will need to "specify" that item separately.
  • 5. Added Benefits and Inclusions
    • Temporary Accommodation: Does the policy cover the cost of alternative living arrangements if your home becomes uninhabitable?
    • Legal Liability: Most New Zealand contents policies include public liability cover (protecting you if you accidentally cause damage to someone else's property). Check the coverage limit (typically $1 million to $2 million).
    • Portable/Away-from-Home Cover: Check if your items (like laptops, phones, or cameras) are covered only inside the home, or if they are protected anywhere in New Zealand (or worldwide).

Step-by-Step Decision Framework

  1. Normalize the Scope: Ensure both quotes are matching your exact coverage needs. If one quote is slightly cheaper, check if it excluded something important (like accidental damage or portable items) that the other included.
  2. Evaluate the Excess vs. Premium Trade-off: Calculate whether a higher premium on Quote A is offset by a lower excess, or vice versa, based on your likelihood of making a claim.
  3. Review Underwriter Reputation & Claims Service: A cheaper policy is of little use if the insurer is notoriously difficult to deal with during a major claim event. Look at consumer ratings, dispute resolution memberships (such as the Insurance & Financial Services Ombudsman Scheme - IFSO), and general market reputation in New Zealand.
  4. Check Payment Flexibility: Consider whether they charge extra fees for monthly installments versus paying annually.

Would you like to compare specific details or features between the two quotes you have received?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

How should a normal household choose between two similar contents quotes?

AI Overview

When choosing between two similar contents insurance quotes, the cheapest premium is rarely the best metric ; instead, a household should base their decision on policy definitions, sub-limits, and excess options.

Here is how a normal New Zealand household can effectively break down and compare two similar quotes to find the best option.

1. Check the Cover Type: Replacement vs. Present Value

This is the most critical difference in how much you get paid during a claim.

  • Replacement Cover (New for Old): The insurer replaces your lost or damaged items with brand-new equivalents, regardless of how old they were.

  • Present Value (Indemnity): The insurer only pays what the item was worth just before it was destroyed, factoring in wear, tear, and age.

  • The Choice: Always favor Replacement Cover for general household items.

2. Compare the Sub-Limits (The Hidden Caps)

Even if both policies have a total sum insured of $100,000, they will have strict limits on specific categories. Look at the policy wordings to compare the limits on:

  • Jewelry and Watches: Often capped at $1,000 to $3,000 per item or in total, unless specified.

  • Electronics and Cameras: Look closely at caps on laptops, phones, and drones.

  • Tools and Sports Equipment: Some policies restrict cover for professional tools or specialized sports gear (like e-bikes or surfboards).

  • The Choice: Choose the policy that offers higher sub-limits for the categories of items you actually own, or check how much it costs to "specify" (add extra cover for) your high-value items.

3. Evaluate the Excess Structures

The excess is the amount you pay out-of-pocket when making a claim.

  • Standard Excess: Check if both quotes are using the exact same excess (e.g., $500). A cheaper quote might just have a much higher hidden excess (e.g., $1,000).

  • Special Excesses: Look for specific excesses that override the standard one. For example, some insurers impose a higher excess for electronics, or a separate excess for accidental damage versus theft.

4. Look for Key "Hidden" Benefits

Review the "additional covers" section. The better policy will often include these automatically without a separate excess:

  • Temporary Accommodation: If a major event (like a fire or flood) makes your home unlivable, does the policy pay for you to rent a similar home? Compare the dollar limit and the time limit (e.g., up to $20,000 or 12 months).

  • Keys and Locks: Does it cover replacing your house locks if your keys are stolen?

  • Spoiled Frozen Food: Does it cover food lost during a prolonged power outage?

  • Fatal Injury Cover: Some policies pay a lump sum if a household member dies as a direct result of a fire or burglary at home.

Summary Comparison

Feature Policy A Policy B Winner Checklist
Premium & Excess _____ /_____ _____ /_____ Lower premium with an acceptable excess level.
Cover Basis Replacement / Present Value Replacement / Present Value Replacement is highly preferred.
Jewelry Limit ___________ \vert{}___________ Highest limit matching your collection.
Electronics Limit ___________ \vert{}___________ Highest limit matching your devices.
Temporary Accommodation $___________ ___________ \vert{} Look for a higher cap (e.g.,20k+).

If you want to narrow this down, could you tell me:

  • What are the total sum insured amounts on the quotes?

  • Are there any specific high-value items (like engagement rings or expensive e-bikes) you need to protect?

  • What are the premium and excess differences between the two?

Ask anything

Captured 11 October 2026