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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

We have kids and a mortgage, so we need reliable house insurance. Which NZ house insurers should I look at?

With kids and a mortgage, I’d focus less on the cheapest premium and more on claims reputation, financial strength, policy wording, and whether the cover will actually rebuild your home after a major event. In New Zealand, there isn’t one universally “best” house insurer — the right choice depends heavily on your property, risks, and the policy details. MoneyBalance

These are the main NZ insurers I’d put on a shortlist:

Insurers worth comparing

  • AA Insurance — worth considering if you value a large established brand and strong customer experience. AA Insurance has scored highly in recent customer satisfaction research, particularly around claims communication and process. Canstar

  • AMI Insurance — a major home insurer with broad home and contents products, including natural hazard cover and repair support services. AMI Site

  • State Insurance — another large mainstream option, often compared alongside AMI because of its scale and long history in NZ. Consumer NZ

  • Tower Insurance — worth getting a quote from, especially if you like managing insurance digitally and want to compare a NZ-listed insurer. newzealand-finance.nz

  • NZI — commonly considered for higher-value homes or people wanting broker-supported insurance options. Buildings Insurance NZ

  • Vero Insurance New Zealand — a significant insurer, often accessed through brokers, and worth including if you have a more complex property or want broker advice. MoneyBalance

  • FMG — particularly relevant if you’re in a rural area, have lifestyle property, or want an insurer with a strong rural focus. Canstar

For a family with a mortgage, I’d compare these things

  1. Replacement/rebuild cover

    • Check whether the policy is based on a realistic rebuild cost.
    • Make sure additions like garages, sheds, retaining walls, driveways, and landscaping are adequately covered.

  2. Temporary accommodation

    • If your house becomes unliveable, a family of four can burn through limits quickly.

  3. Natural hazard cover

    • Look carefully at earthquake, flood, storm, landslip, and other exclusions or limits.

  4. Excesses

    • A cheap premium with a very high excess may hurt when you actually need to claim.

  5. Claims process

    • Ask: “If my kitchen floods next week, who coordinates repairs and how quickly?”

A practical shortlist to quote

For a typical owner-occupied family home, I’d probably get quotes from:

  1. AA Insurance
  2. AMI
  3. State
  4. Tower
  5. NZI (especially if the home is higher value or you want broker involvement)
  6. Vero via a broker if you want another comparison

Consumer NZ and Canstar both provide comparison information across several major NZ home insurers, which can be useful alongside getting actual quotes. Consumer NZ

If you tell me:

  • approximate house value/rebuild estimate,
  • whether it’s in a city, town, or rural area (no need for your exact address),
  • house age,
  • and whether you want cheapest sensible cover or maximum peace of mind,

I can help narrow the shortlist.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We have kids and a mortgage, so we need reliable house insurance. Which NZ house insurers should I look at?

Balancing a mortgage and a family means your house insurance needs to strike the right sweet spot between reliable payout protection (so a disaster doesn't derail your financial future) and manageable premiums (so it fits the household budget).

In New Zealand, the house insurance market is broadly split between major mainstream insurers, mutual/member-owned societies, and online specialists. The standout providers to look at depend on what you value most:

1. For Top Customer Satisfaction & Full Rebuild Protection: MAS (Medical Assurance Society)

  • The Vibe: MAS consistently ranks at the top of Consumer NZ satisfaction surveys (voted People's Choice for house, car, and contents year after year).
  • The Coverage: Unlike most insurers that use a "Sum Insured" model (where you pick a fixed cap), MAS is famous for offering Area Replacement coverage.
  • Why it matters for a family with a mortgage: If construction costs spike dramatically, inflation runs wild, or building materials skyrocket after a major regional disaster, MAS covers the actual cost to rebuild your home regardless of those spikes.
  • Note: MAS originally served health professionals, but membership is open to a wide range of professionals/graduates—it's worth checking if you or your partner qualify.

2. For Market-Leading Value & Flexibility: Tower

  • The Vibe: Winner of Canstar’s Home & Contents Insurer of the Year. Tower has heavily leaned into modern, high-tech risk pricing (assessing your specific address-level risks like flood or slip zones).
  • The Coverage: Operates on a Sum Insured basis (offering Standard, Plus, and Premium tiers).
  • Why it matters for a family: They often feature very competitive baseline pricing. They also offer handy perks like a "one policy, one excess" rule if a single event damages both your house and car, and a 20% extended fire damage buffer. You just have to be diligent about setting your sum insured accurately so you aren’t underinsured.

3. For Rural / Lifestyle Block Focus: FMG (Farmers Mutual Group)

  • The Vibe: Like MAS, FMG is a mutual (meaning it's owned by its policyholders rather than external shareholders) and regularly scores exceptionally high alongside MAS in Consumer NZ surveys for claims handling and customer trust.
  • Why it matters for a family: If your mortgage is tied to a semi-rural property, a lifestyle block, or a home with outbuildings, sheds, and specialized fencing, FMG specializes heavily in these types of properties where standard suburban insurers might fall short.

4. The Major Everyday Brands: AA Insurance, AMI, State, and AMP

  • The Vibe: These household names make up the bulk of the NZ market (AMI and State are owned by IAG).
  • Why it matters for a family: They are easy to deal with, offer straightforward multi-policy discounts (bundling house, contents, and car insurance together), and have robust financial backing.
  • Watch-outs: Premiums for these legacy brands can vary wildly depending on your exact suburb and your home's construction type. It's very common for quote prices to swing by hundreds of dollars between them for the exact same house.

5. For Simple, Direct Digital Policies: Initio

  • The Vibe: An independent online-first insurer that has carved out a strong reputation for transparency and quick turnaround times.
  • Why it matters for a family: If you want a quick, hassle-free digital quote without sitting through a phone tree—especially if your property has unique quirks—Initio is frequently cited by consumer researchers as a strong alternative to the big banks and legacy insurers.

Key Tips for a Household with a Mortgage:

  • The "Sum Insured" Trap: If you go with a fixed sum insured policy (like Tower, Initio, or the major bank-linked insurers), do not guess your rebuild cost. Use Cordell Sum Sure or a similar calculator to estimate what it would actually cost to demolish, clear, and rebuild your home from scratch at current New Zealand trade and material rates. Underinsuring is the biggest risk homeowners face.
  • Bundle and Save: Because you're managing a household budget, check if bundling your car and contents with your house insurance unlocks a multi-policy discount.
  • Check the Excess: Look closely at the standard excess—particularly earthquake or natural hazard excesses, which can sometimes be calculated as a percentage of the sum insured rather than a flat fee.

Next Step: Run online quotes through a mix of a mutual/high-service provider (like MAS or FMG if eligible), a value leader (like Tower), and one of the big brands (like AA Insurance or AMI) to see how their pricing and policy wordings line up for your specific address.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We have kids and a mortgage, so we need reliable house insurance. Which NZ house insurers should I look at?

AI Overview

When you have a mortgage, your bank legally requires continuous house insurance to secure their loan. With a family depending on that roof, your best strategy is to look at major, well-capitalised NZ underwriting groups like IAG (AMI, State, NZI), Suncorp (Vero, AA Insurance), and major mutual insurers like FMG or MAS.

Because NZ insurers have aggressively moved toward granular, geolocation-based risk pricing, getting a highly reliable policy requires looking at who actually backs the paper and how you purchase it.

The Major NZ Insurance Players To Compare

Most consumer insurance brands in New Zealand are actually storefronts for two massive trans-Tasman insurance groups, alongside a few dedicated local niche mutuals.

1. The IAG New Zealand Group

  • AMI Insurance: One of NZ's largest mainstream personal lines brands with broad household market share.

  • State Insurance: Another major IAG direct-to-consumer brand offering standard, high-volume policies.

  • NZI: Only accessible via an independent insurance broker. This is IAG's premium product line.

2. The Suncorp New Zealand Group

  • AA Insurance: A highly popular joint-venture direct brand frequently praised for customer service and claims handling transparency.

  • Vero: Suncorp's broker-facing brand. Like NZI, you can only get a Vero policy by employing an insurance broker.

3. Specialist & Mutual Insurers

  • FMG (Farmers Mutual Group): While traditionally rural, they insure residential properties nationwide and offer excellent, highly localized claims service.

  • MAS (Medical Assurance Society): A mutual insurer that has expanded coverage options beyond just medical professionals to the wider public for premium house insurance.

  • Tower Insurance: A large, independent NZ-listed insurer that uses advanced, site-specific data for risk-based pricing.

How to Choose: Direct vs. Broker vs. Bank Link

Since you have kids and a mortgage, a "cheap" policy with hidden exclusions can result in a devastating financial gap. You can buy through three main channels:

  • Your Mortgage Bank: Banks like ANZ, ASB, Westpac, and BNZ sell white-labeled house insurance policies that are actually underwritten by IAG or Vero. While convenient to bundle with a mortgage, they are highly automated and have rigid terms.

  • Direct Online Insurers: Brands like AA Insurance, AMI, Tower, or State. Great for straightforward properties, but if your house is on a slope, near water, or older, online algorithms might give you an inflated premium or reject you entirely.

  • Independent Insurance Brokers: If you want bulletproof protection, look up a member of the Insurance Brokers Association of New Zealand (IBANZ). Brokers have access to policy wordings from Vero and NZI that aren't sold to the public. They can often negotiate significantly higher limits for critical benefits, like gradual water damage or extended temporary accommodation if a disaster forces your family out.

Mortgage & Family Safety Checklist

  • Calculate Your Sum Insured accurately: Do not guess your house's rebuild value based on its market value or what you paid for it. Use the free Cordell Sum Insured calculator found on most NZ insurer websites to estimate current construction costs, materials, and demolition fees.

  • Check the Temporary Accommodation Period: If a major fire or natural disaster occurs, how long will the insurer pay for your family to rent a equivalent house? Look for policies offering at least 12 to 24 months of temporary accommodation cover.

  • Verify Natural Hazard Cover: In NZ, private house insurance automatically triggers the government's Natural Hazards Cover (NHC—formerly EQC) for damage from earthquakes or landslides. Ensure your private insurer clearly details how they coordinate claims with the NHC so your family isn't caught in a bureaucratic delay between agencies during a crisis.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We have kids and a mortgage, so we need reliable house insurance. Which NZ house insurers should I look at?

When you have a mortgage and kids depending on your household stability, getting house insurance isn’t just about the cheapest upfront cost—it’s about reliable payout processes, realistic policy limits (like temporary accommodation if your home is unliveable), and solid backing.

With risk-based pricing and extreme weather affecting premiums across Aotearoa, looking at a mix of mainstream market leaders and specialized providers is a smart move. Top NZ house insurers to look at, categorized by what they do best, include:

1. Market Leaders for Sum Insured & Flexibility

  • Tower Insurance – Winner of industry awards (like Canstar's Insurer of the Year), Tower is known for streamlined digital quoting, flexible sum insured options, and competitive pricing. They also offer features like online-only signup discounts.

  • AA Insurance – Consistently ranks high for customer service and claims handling satisfaction in New Zealand. They provide robust legal liability limits and dependable policy structures, making them a safe choice for families wanting peace of mind.

  • AMI Insurance & State Insurance – Both are owned by IAG (one of NZ's largest insurers) and offer comprehensive policies covering sudden and accidental damage, solid temporary accommodation limits, and widespread contractor repair networks. (Note: It often pays to quote both, as their pricing can differ slightly despite sharing a parent company).

2. Specialized or Alternative Options

  • MAS (Medical Assurance Society) – If you or your partner work in eligible professions (traditionally health, legal, scientific, or related fields), MAS is famous for offering area replacement cover rather than a fixed sum insured. This means they cover the actual cost to rebuild even if construction inflation or material costs spike drastically after a major regional event. [MoneyHub NZ]

  • Initio – A strong digital-first option that delivers competitive, transparent sum insured pricing which is well-suited if you prefer managing policies entirely online. [MoneyHub NZ]

Key Things to Check for Your Family & Mortgage

  • Temporary Accommodation Limits: If a kitchen fire or major storm forces your family out of the house for months, you need enough funding to rent nearby. Limits vary significantly between providers (ranging from $15,000 up to $30,000 or a 12-month cap).

  • Sum Insured Adequacy: Most mainstream insurers operate on a "sum insured" model. Use a cordono/Cordell calculator or the insurer’s calculator to ensure you aren't underinsuring given the high cost of building in NZ.

  • Gradual Damage & Maintenance: Check what is covered for hidden plumbing leaks or pipe blocks, as these common household headaches can add up fast with active kids.

If you want to narrow this down, let me know:

  • Is your home a standard modern build , a character/heritage villa , or on a lifestyle block?
  • Would you prefer to bundle car/contents with the same provider?

I can give you a more targeted comparison of who fits your setup best.

Ask anything

Captured 11 October 2026