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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

We have an ordinary family home and everyday belongings. Which NZ contents insurers should we shortlist?

For an ordinary family home in New Zealand, with everyday furniture, clothing, appliances, electronics and household belongings, I’d shortlist mainstream contents insurers first. You generally want good replacement cover, clear limits for valuables, reasonable excesses and straightforward claims handling rather than specialist or high-value contents insurance.

The key is to compare what each policy actually covers, not just the cheapest annual premium. New Zealand policies can differ significantly on replacement versus indemnity cover, accidental damage, theft, and belongings taken away from home.

My recommended shortlist

  1. AA Insurance

A good starting point for a conventional household. Compare its standard contents policy with its more limited option, and check the current wording for accidental damage and item limits. AA publishes separate policy documents for its contents products. Get your full insurance policy online nowCompare Contents Insurance Quotes NZ 2026

Get a quote: AA Insurance

  1. AMI

A core comparison option for everyday family contents. Check the replacement conditions, accidental damage cover, and limits on bicycles, jewellery and belongings away from home. Compare Contents Insurance Quotes NZ 2026Contents insurance cover

Get a quote: AMI

  1. State Insurance

Worth comparing directly with AMI. Although both are backed by IAG New Zealand, premiums and policy details can differ. Make sure you compare equivalent cover levels rather than price alone. Compare Contents Insurance Quotes NZ 2026Quashed | AMI vs State Insurance NZ 2026: Car, House & Contents Compared Side by Side

Get a quote: State

  1. Tower Insurance

Particularly worth a look if you want to choose between different cover levels. Its Premium, Plus and Standard contents options have materially different limits for items such as phones, jewellery and accidental damage away from home. Contents insurance | Get a quote onlineCompare Contents Insurance NZ - Quote & buy online

Get a quote: Tower

  1. Cove

A useful additional online quote for a relatively straightforward household. Compare its single comprehensive contents offering against the other insurers' equivalent cover, especially the limits for individual items and hidden gradual damage. Compare Contents Insurance Quotes NZ 2026

Get a quote: Cove

These are a shortlist to obtain quotes from, not a ranking of claims performance. Actual premiums and eligibility depend on your circumstances.

What I would compare before choosing

For your situation, I’d use the same checklist for all five insurers.

What to check Why it matters
Contents sum insured Enough to replace your household belongings at today's prices, including clothes, linen, appliances and furniture.
Replacement versus present value Some belongings may be replaced new-for-old, while others are paid at their depreciated value.
Accidental damage Check whether everyday mishaps are covered, both at home and away from home.
Per-item limits Phones, laptops, jewellery, bikes and other valuables may have individual caps.
Excess Compare the amount you pay yourself for a claim, including any special excesses.
Natural hazards and water damage Check cover and exclusions for flooding, landslips, storm damage and gradual leaks.
Claims and exclusions Review exclusions, security requirements and how claims are settled.

How I'd narrow it down

  • Start with AA, AMI and State for your baseline quotes.
  • Add Tower to compare different cover levels and see whether a lower-priced option meets your needs.
  • Add Cove as an online alternative.

You can also use the independent MoneyHub contents and home insurance guide to help compare providers.

One important point: if you own your home, contents insurance covers your belongings, not the building itself. If you rent, contents insurance can still be appropriate on its own.

My practical recommendation: get three to five quotes using the same contents sum insured and a comparable excess. Then compare the policy wording and annual premium side by side. The cheapest quote isn't necessarily the best value if it has lower limits or narrower cover.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We have an ordinary family home and everyday belongings. Which NZ contents insurers should we shortlist?

For an ordinary family home with everyday belongings in New Zealand, contents insurance pricing and policy features can vary significantly between providers. To build a strong shortlist, you want a balance of reliable claims service, comprehensive everyday cover, and competitive premiums.

The following mainstream insurers are recommended to include in your shortlist:

  • AA Insurance
    Consistently ranked high for customer trust and service satisfaction in New Zealand. They offer reliable comprehensive contents policies with clear benefits and flexible excess options.
  • AMI
    A major household name with a broad network across NZ. AMI frequently scores well for value and customer service, making them straightforward to deal with for everyday family property.
  • State
    Backed by strong financial stability ratings and an extensive footprint, State provides robust options covering accidental damage, theft, and standard legal liability.
  • Tower
    Recognized for straightforward, user-friendly digital tools and broad policy wording. They are often a useful benchmark for comparing flexible sum-insured levels.

Key Factors to Check Before Deciding:

  • New-for-Old vs. Indemnity Cover: Ensure the policy replaces your everyday belongings with comparable new items rather than paying out depreciated second-hand value.
  • Accidental Damage: Check whether accidental damage (e.g., a child spilling paint on a carpet or dropping a TV) is included automatically or available as an optional add-on.
  • Sum Insured Accuracy: Use an online calculator (such as those provided by major insurers or financial guidance platforms) to estimate the true total value of replacing everything in your home—from clothing to whiteware and furniture—to avoid being underinsured.

If you like, I can guide you through using a comparison platform like Quashed or MoneyHub's guidelines to plug in your specific location and household details to see exact live quotes. Do you want me to do that?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We have an ordinary family home and everyday belongings. Which NZ contents insurers should we shortlist?

AI Overview

For a standard New Zealand family home with everyday belongings, you should shortlist AA Insurance , Tower Insurance , AMI Insurance , and State Insurance. These market-leading, direct-to-consumer brands specialize in standard "new-for-old" replacement policies, making them ideal for covering normal household items without complex high-value specialty requirements.

Recommended Shortlist

  • AA Insurance : Highly rated for customer service, offering a Comprehensive Contents policy that provides full accidental damage cover, temporary accommodation up to $30,000, and $2 million in legal liability. They also feature a "one event, one excess" policy if your house and contents are damaged together.

  • Tower Insurance : Recognized as Canstar's Home & Contents Insurer of the Year. They offer tiered options (Standard, Plus, Premium) with precise risk-based pricing, making them highly customizable for ordinary budgets.

  • AMI Insurance : An IAG-owned giant providing excellent baseline utility. Their policy includes eco-friendly upgrades for damaged whiteware, up to $3,000 for hidden gradual leak damage, and automatic coverage for moving houses.

  • State Insurance : Another major direct brand under the IAG umbrella. State's Comprehensive policy is a consistent Canstar Outstanding Value award winner, featuring strong default limits for everyday items like bicycles and laptops.

Core Comparison of Standard Covers

Provider Key Highlight Best Suited For
AA Insurance Top-tier customer satisfaction Families wanting seamless claims handling
Tower Insurance Award-winning risk-based value Tech-savvy buyers who want clear, tiered coverage levels
AMI Insurance Practical everyday extensions Straightforward setups and multi-policy bundling
State Insurance High-value baseline features Comprehensive, no-fuss standard policies

Key Things to Check Before Buying

  • The Multi-Policy Discount: If you already have your car or home insurance with one provider, quoting contents with them first is highly recommended. Bundling often secures a 10% to 15% discount across your entire insurance suite.

  • Single-Item Limits: Standard policies generally cap unspecified individual items (like a single laptop, piece of jewelry, or camera) between $2,000 and $5,000. If you have an everyday item that exceeds this, you must explicitly tell the insurer to list it.

  • The Excess vs. Premium Balance: To lower your recurring bill, ask for a higher excess (e.g., $500 or $1,000 instead of $250). This is an effective way to keep your standard family premium affordable.

To help tailor this shortlist, do you already have a home or car policy with a specific provider you'd like to bundle with, or do you have any specific high-value items (like e-bikes or jewelry) that might need higher individual limits?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We have an ordinary family home and everyday belongings. Which NZ contents insurers should we shortlist?

When shortlisting contents insurance for an ordinary family home and everyday belongings in New Zealand , it helps to balance customer satisfaction ratings (how smoothly claims and support go) with value and pricing flexibility.

Independent consumer data and industry awards highlight the following standout providers to consider for your shortlist:

  • FMG (Farmers Mutual Group) : Consistently top-ranked by Consumer NZ for contents satisfaction (scoring around 78%%

customer satisfaction) and a multi-year winner of the Consumer People's Choice Award. They are well-regarded for customer support and service reliability.

  • MAS (Medical Assurance Society) : Another powerhouse in customer satisfaction, frequently sharing the top tier with FMG in Consumer NZ surveys. Note that while historically tailored to specific professions, eligibility criteria have broadened over time, so it is worth checking if your household qualifies. [Consumer NZ]

  • AA Insurance : Frequently scores very high on customer claim satisfaction and service efficiency, making them a reliable mainstream option for everyday household and vehicle bundling.

  • Tower : Recognized as Canstar's Home & Contents Insurer of the Year, Tower uses an address-level, risk-based pricing model and offers tiered policy levels (Standard, Plus, Premium) which lets you dial coverage up or down depending on what your family actually needs.

  • AMI / State : Widely visible options that frequently feature in value awards, though some consumer surveys place them closer to average regarding overall customer satisfaction compared to smaller or mutual societies. Still worth grabbing a quote from to benchmark market pricing.

Tips for Comparing Your Shortlist:

  • Sum Insured vs. Replacement : Check whether the policy covers your belongings on a standard indemnity (less depreciation) or full replacement value basis, and make sure your calculated sum insured realistically reflects the total cost to replace every everyday item (clothes, electronics, furniture, appliances) all at once.

  • Bundling Discounts : Most major insurers offer a multi-policy discount (typically 10%%

to 15%%

) if you bundle your contents, car, and home insurance under the same provider.

  • Excess Options : Adjusting your voluntary excess (e.g., moving from $250 to $500) can noticeably reduce your annual premium.

To help narrow this down further, let me know:

  • Do you plan to bundle this with car or house insurance?
  • Are there any high-value items (like jewellery, bikes, or artwork) that need specific extra cover?
Ask anything

Captured 11 October 2026