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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

I'm looking for house insurance in Otago. Which insurers should I look at?

For house insurance in Otago, New Zealand, I’d start by getting quotes from a mix of major insurers and an independent insurance broker. The best option will depend on your property’s location, age, construction, replacement value and exposure to hazards such as flooding or landslides.

1. Insurers worth comparing

These are good starting points for a home-insurance comparison, rather than a ranking of which is cheapest.

AMI Insurance

A useful first quote for standard owner-occupied homes. Compare the building sum insured, excesses and optional benefits.

Get a quote from AMI

AA Insurance

Worth comparing for home cover and potential multi-policy discounts if you also insure your car.

Get a quote from AA Insurance

State Insurance

Another established provider to include when comparing premiums, excesses and rebuilding cover.

Get a quote from State

Tower Insurance

Worth checking for its home-insurance options and the specific natural-hazard terms offered for your property.

Get a quote from Tower

MAS

Particularly worth investigating if you’re eligible for membership. Its home policy discusses natural-hazard cover and retaining-wall limits. House Insurance Policy DetailsHouse Insurance

Explore MAS house insurance

Availability, eligibility and terms can vary by property. Ask each insurer to quote on the same building details so you can compare like for like.

2. Consider using an Otago insurance broker

A broker can be especially useful if your property is older, rural, in a high-value area, or difficult to insure directly.

Rothbury Insurance Brokers

An established brokerage with an Otago presence. Ask them to compare suitable home policies across the insurers they can access.

Dunedin · Phone: 03 477 8217

Insure Otago

A local insurance agency to contact about home insurance options.

Dunedin · Phone: 03 474 5855

Insurance Link Otago

Another local brokerage worth approaching for a comparison and advice on policy conditions.

Dunedin · Phone: 03 477 7758

3. What matters most when insuring a house in Otago?

  • Natural hazards: Check the specific property’s exposure to flooding, landslides and earthquakes. Don't assume all policies cover every type of damage in the same way.
  • Rebuild cost: Set an accurate sum insured based on the cost of rebuilding, not the property's market value.
  • Retaining walls and outbuildings: Check limits for garages, sheds, driveways, retaining walls and other structures.
  • Excesses: Compare standard excesses alongside any separate earthquake or other natural-hazard excesses.
  • Temporary accommodation: Check how much the policy pays if your home becomes uninhabitable.

In New Zealand, eligible homeowners with a house policy that includes fire cover generally receive government natural-hazard protection through the Natural Hazards Commission (NHCover), subject to its rules and limits. Your private insurer provides additional cover according to your policy. About natural hazards cover :: Natural Hazards Commission Toka Tū AkeHow to get the best house and contents insurance

You can read the official Natural Hazards Commission cover guide.

Let’s narrow down the best options for you

The most useful shortlist depends on the property. Is it in Dunedin, Queenstown/Wānaka, Central Otago, or elsewhere in Otago? And is it an owner-occupied house, a rental, or a holiday home?

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I'm looking for house insurance in Otago. Which insurers should I look at?

When looking for house insurance in Otago, you have access to most major New Zealand insurers. Because Otago features varied topography and microclimates—ranging from coastal areas (like Dunedin and parts of North and Coastal Otago) to alpine and inland regions (like Queenstown, Wānaka, and Central Otago)—insurance availability, pricing, and risk assessment can vary significantly depending on your exact location and property type.

The main providers and options to consider include:

1. Major Insurers (Sum Insured Models)

Most mainstream providers in New Zealand operate on a sum insured basis, meaning you select a fixed maximum payout limit to rebuild your home.

  • AA Insurance: Consistently ranked high for customer trust and service, offering solid standard benefits, temporary accommodation, and integration with AA membership perks.
  • Tower: Known for its risk-based pricing model (which looks closely at specific natural hazard risks like flood or earthquake zones) and digital-first policy management. They offer tiered levels of cover (Standard, Plus, Premium).
  • AMI & State: Both are major brands under the IAG umbrella. They are nationwide staples offering robust standard policies, temporary accommodation allowances, and extensive repair networks.
  • Initio: A popular independent online insurer known for providing quick, transparent digital quotes, which can be useful for various property types.

2. Full Rebuild / Area Replacement Coverage

  • MAS (Medical Assurance Society): Unlike most other insurers that rely strictly on a fixed sum insured cap, MAS is notable for offering area-replacement style coverage for qualifying homes (paying full rebuild costs even if they scale significantly). While originally established for specific professional groups, their general insurance is widely accessible.

Key Factors to Keep in Mind for Otago Properties:

  • Natural Hazards & NHCover: All residential house policies in New Zealand work alongside the Natural Hazards Commission (NHC) Toka Tū Ake (formerly EQC). The NHC provides the first tier of natural disaster cover (such as for earthquakes or landslips), while your private insurer handles claims above that or for other perils.
  • Location-Specific Risks (Inland vs. Coastal):
    • If you live in high-growth or alpine/inland areas like Queenstown-Lakes or Central Otago, insurers will heavily weigh local factors such as wildfire risk, heavy snow loads, or slope stability.
    • If you are in coastal or low-lying parts of Dunedin or Clutha, insurers will evaluate flood or coastal erosion mapping.
  • Sum Insured Calculators: Given building cost fluctuations, make sure to use tools like Cordell Sum Sure or provider-specific calculators to accurately estimate your rebuild costs so you aren't underinsured.

Recommendation: It is best to shop around and get quotes from at least three different providers (e.g., a mix of a traditional insurer like AA or AMI, a risk-pricing specialist like Tower, and an alternative like MAS or Initio) to compare how they assess the specific geographic risk profile of your Otago property.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I'm looking for house insurance in Otago. Which insurers should I look at?

AI Overview

For a house insurance policy in the Otago region, you have access to New Zealand's major nationwide insurance providers.

While average premiums in Otago (such as Dunedin) traditionally trend lower than high-risk zones like Wellington, local geographic factors—like landslide or flood risks on Otago's hills and plains—will heavily influence your individual quotes.

Major Direct Insurers to Look At

The following nationwide brands allow you to generate quotes and buy online directly:

  • Tower Insurance : A prominent direct provider offering tiered policy levels (Standard, Plus, and Premium). They use a Sum Insured model and frequently run online signup promotions. Tower is a multi-year winner of the Canstar Insurer of the Year for Home & Contents.

  • AA Insurance : Highly rated for customer service, AA provides robust policy options and features like multi-policy discounts if you already insure a vehicle with them.

  • AMI Insurance : One of NZ’s largest general insurers, AMI provides extensive benefits including a total fire loss replacement feature that can exceed your standard sum insured under certain conditions.

  • State Insurance : Part of the IAG group alongside AMI, State offers standard comprehensive coverage alongside specific optional extensions like excess-free glass cover.

  • Initio Insurance : An online-focused provider that uses instant address-based data assessments. They are ideal if you want a fast, digital-first quoting process.

Alternative Routes: Banks & Brokers

  • Your Main Bank: Major banks operating across Otago (such as ANZ, ASB, Westpac, and BNZ) all white-label or partner with major underwriters to sell home insurance. If you are securing a mortgage for the property, your bank will mandate that house insurance is in place before settlement and will happily provide a bundled quote.

  • Insurance Brokers: If your property has unique risks (e.g., an older pre-1935 heritage home, a steep Otago hillside site, or a lifestyle block), consider using an independent local broker. Brokers can navigate non-standard risks and cross-compare policies that aren't visible on public comparison sites.

Key Policy Models to Compare

When comparing policies across these providers, look closely at how they calculate a total rebuild:

Policy Model How it Works Pros / Cons Providers Example
Sum Insured You set a maximum fixed dollar cap for a total rebuild. Generally cheaper, but carries a risk of underinsurance if building costs rise. Tower, Initio
Area Replacement The insurer agrees to rebuild the home to its exact size (m²) regardless of fluctuating material costs. Maximum peace of mind, but carries higher premiums and lower availability. MAS (Medical Assurance Society)

If you'd like to narrow this down, let me know:

  • Is the house a standard residential home , a heritage property , or a lifestyle block?

  • Are you looking to bundle it with contents or car insurance for a multi-policy discount?

  • Do you know if the property sits on a steep slope or a known flood zone?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I'm looking for house insurance in Otago. Which insurers should I look at?

When looking for house insurance in New Zealand , the market is primarily serviced by a few major insurance groups and independent brands. Because insurers factor in location-specific risks (such as weather events, earthquake zones, or local land stability), getting quotes from a variety of providers across different underwriting networks is the best approach.

The main providers and brands to look at include:

  • AA Insurance: Underwritten by Vero, known for strong customer service ratings and direct-to-consumer policies.

  • AMI: A widely used direct brand owned by IAG New Zealand, with a large footprint nationwide.

  • State: Another major direct brand underwritten by IAG, offering comprehensive online and phone-based policies.

  • Tower: A New Zealand-listed insurer that operates independently and provides fully digital quote and claim options, alongside distinct sustainability build-back incentives. [MoneyHub NZ]

  • NZI: Also part of the IAG group, typically accessed through brokers or specific partner channels, offering tiered options like Echelon and Distinction home policies.

  • Bank-branded insurers : Major retail banks such as Westpac, BNZ, ANZ, and ASB offer home insurance products (frequently partnered or underwritten via major groups like IAG or Vero) which can sometimes be bundled with your mortgage.

  • Online/Boutique alternatives : Smaller or digital-first challengers like Initio provide alternative online-managed options.

To help narrow down the best fit, could you share:

  • Whether the property is an older character home or a modern/new build?
  • If you prefer dealing directly with an insurer or through a broker/bank?
Ask anything

Captured 11 October 2026