Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

I'm thinking of buying a house in Auckland. Is there anything about the area that could affect getting insurance?

Yes. In Auckland, the specific property’s location can make a real difference to whether you can get house insurance, what it costs, and what excesses or exclusions apply. Two houses on the same street can have quite different insurance risks because of their elevation, drainage, land stability and exposure to flooding.

If you're buying in Auckland, I'd investigate the following before making an unconditional offer.

1. The main location-related insurance risks

Flooding and overland flow paths

High priority

Low-lying properties, homes beside streams and houses in natural drainage channels may be exposed to flooding during heavy rain. An overland flow path can cross a section even if the house itself has never flooded.

Insurance impact: Some insurers may decline cover, restrict certain cover, impose a higher excess or charge a higher premium, depending on the property's risk and claims history.

Landslides and unstable land

Steep hillsides, coastal cliffs, slopes with retaining walls and land that has moved previously deserve extra scrutiny.

Insurance impact: Landslide, subsidence and other land-movement risks can affect eligibility, exclusions and excesses. Damage to the land itself may not be covered in the same way as damage to the house.

Coastal flooding, erosion and sea-level rise

Properties near beaches, estuaries, harbours or exposed coastal cliffs may face coastal inundation, erosion or a combination of coastal and rainfall flooding.

Insurance impact: Insurers may be cautious about repeated flooding or erosion exposure, particularly where the risk is expected to worsen over time.

Storm damage, trees and drainage

Large trees, exposed sites, poor stormwater drainage, ageing pipes and inadequate retaining structures can add to a property's risk.

Insurance impact: These issues may affect underwriting or claims, particularly if damage results from poor maintenance, gradual deterioration or a known unresolved defect.

2. Where to check the risk for a specific Auckland property

Start with these free or standard due-diligence resources.

  1. Auckland Council Flood Viewer

Flooding, overland flow paths and coastal inundation

Search the exact property address, and check both the house footprint and the wider section.

Open Auckland Council Flood Viewer

  1. Auckland Council GeoMaps and hazard maps

Check for landslide susceptibility and other mapped natural hazards. A mapped hazard indicates something to investigate, not an automatic insurance refusal.

Open Auckland Council GeoMaps

  1. Land Information Memorandum (LIM) and council property file

Look for natural-hazard notices, past flooding or landslip information, building consents, drainage details and records of damage or remedial work.

Auckland Council recommends using these records alongside its online maps. Maps may not show every local hazard. Understanding Auckland’s regional flood mapsChanges to natural hazard information on your property LIM

3. The crucial step: get an insurance quote before committing

Don't rely on a general online quote or the seller's assurance that the house is insured. Ask an insurer to assess the exact property address and confirm:

  • Whether they will offer full replacement or the relevant sum-insured cover for the house.
  • Whether flooding, landslip or other natural hazards have special excesses, limitations or exclusions.
  • Whether previous claims, flood damage, land movement or an official property risk classification affect their decision.
  • Whether retaining walls, garages, outbuildings and other structures are covered.
  • Whether cover can start on your required date, including at settlement.

In New Zealand, the Natural Hazards Commission (NHC) provides limited statutory natural-hazard cover for eligible residential buildings when the relevant private insurance requirements are met. However, NHC cover is not a substitute for comprehensive private house insurance, and its land cover is limited. Confirm the specific cover with your insurer. Make your property flood-ready :: Natural Hazards Commission Toka Tū AkeBuying a house after a natural disaster

If the insurer won't cover the property, or only offers cover with significant restrictions, talk to your solicitor and mortgage lender before going unconditional. Your lender may require acceptable insurance.

4. What about Auckland properties affected by the 2023 floods?

A property affected by the Auckland Anniversary floods or Cyclone Gabrielle isn't automatically uninsurable today. The important questions are whether the property was damaged, whether repairs were completed properly, whether there are outstanding risks, and whether an insurer will offer cover now. Previous damage and risk classifications can matter. To register or not?Buying a house after a natural disaster

Also, don't assume that a property is safe just because it has no official risk category, or because a nearby property has one. Risk can vary from one property to the next.

5. My pre-purchase checklist

Before going unconditional, I'd aim to have all five of these checked:

  • Search the exact address on Auckland Council's Flood Viewer and hazard maps.
  • Obtain and review the LIM and council property file.
  • Ask the agent and vendor about previous flooding, landslips, insurance claims and repairs.
  • Obtain a building inspection, with specialist drainage or geotechnical advice if concerns arise.
  • Get written confirmation of acceptable insurance terms and cost from an insurer, and check any conditions with your solicitor and lender.

One final point: a property can be insurable but still be a poor financial risk if the excess is very high, some hazards are excluded, or the land and retaining walls would be expensive to repair.

If you have a particular Auckland property in mind, you can share its listing or address. I can help you work through the publicly available hazard information and identify the specific insurance questions worth asking before you buy.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I'm thinking of buying a house in Auckland. Is there anything about the area that could affect getting insurance?

When looking to buy a house in Auckland, several local geographic and environmental factors can significantly affect your ability to secure home insurance, how your premiums are calculated, and what kind of policy terms you will face.

In recent years, New Zealand insurance providers have heavily shifted toward risk-based pricing, meaning insurance costs and conditions are tied directly to an individual property's specific hazard exposures rather than broad regional averages.

Key factors about the area that can impact house insurance include:

1. Flood Risk and Overland Flow Paths

  • The Issue: Following major weather events like the Auckland Anniversary floods, insurers scrutinize water risks far more closely. It is no longer just about being near the ocean or a major river; properties built on low-lying plains, near stormwater bottlenecks, or directly in overland flow paths (paths that water naturally takes during heavy downpours) face strict underwriting.
  • Insurance Impact: High-risk flood zones can lead to significantly higher premiums, high excess amounts for water damage, or in extreme cases, exclusions or difficulties securing full cover.

2. Landslips and Slope Stability

  • The Issue: Auckland features a lot of sloping sections and characteristic clay soils that expand when wet and contract when dry. Combined with heavy rainfall, steep or cliff-adjacent properties face a heightened risk of landslips. Suburbs with steep topography or historic slip issues (such as parts of the North Shore, Titirangi, or various eastern/inner-city cliff lines) are closely mapped by insurers.
  • Insurance Impact: Properties situated on or immediately below steep slopes or near unstable banks may face specific geotechnical inquiries, higher premiums, or requirements to provide engineering reports before a policy is issued.

3. Coastal Erosion and Sea Surges

  • The Issue: Auckland has an extensive coastline. Properties fronting the coast or sitting on soft coastal cliffs face accelerating erosion and vulnerability to unusual storm surges or king tides.
  • Insurance Impact: Coastal properties are under intense scrutiny nationwide due to climate change projections. Insurers look closely at the projected longevity and setback of the home from a cliff edge or marine environment, sometimes leading to steep premium escalations or discussions around "insurance retreat" for high-exposure zones.

4. Public Natural Hazards Cover (NHCover)

  • It is also worth noting how New Zealand's dual-layer system works. If you secure private fire and house insurance, you automatically receive government-backed Natural Hazards Cover (administered by the Natural Hazards Commission Toka Tū Ake, formerly EQC).
  • For earthquakes, landslips, or volcanic activity, this public scheme covers the first layer of damage to the building (up to $300,000 plus GST). However, for storms and floods, NHCover generally only contributes to residential land damage, meaning damage to the actual dwelling from a severe storm or flood relies entirely on your private insurance policy.

Practical Steps Before You Buy:

  • Check the Property File and LIM: Order a Land Information Memorandum (LIM) from the Auckland Council and check council hazard maps for known flood plains, overland flow paths, or historical landslip notations.
  • Get Insurance Pre-Approval Early: Never unconditional an offer on a house without first speaking to an insurance provider or broker. Ask them to run a risk profile on the specific address before you commit, as some high-risk properties can be surprisingly expensive—or difficult—to insure.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I'm thinking of buying a house in Auckland. Is there anything about the area that could affect getting insurance?

AI Overview

Yes, Auckland’s natural hazard profile significantly impacts house insurance availability and costs. Following severe climate events like the 2023 Anniversary Weekend floods and Cyclone Gabrielle, New Zealand insurers have shifted aggressively toward risk-based pricing. This means premiums are calculated down to the individual address rather than by broad regional averages.

If a property has a high-risk profile, you could face sky-high premiums, restricted coverage (such as flood exclusions), or find the house entirely uninsurable—which also makes it unbankable for a mortgage.


1. Flood Zones and Water Flows

Flooding is the most prominent issue across the Auckland isthmus. Insurers scrutinize three specific water-related designations:

  • Overland Flow Paths: Routes that stormwater naturally takes across the land during heavy rainfall. If a house or garage blocks one of these paths, insurers view it as a severe risk.

  • Flood Plains and Flood-Prone Areas: Low-lying zones or areas near streams (highly prevalent in parts of West and South Auckland) where water pools.

  • Coastal Inundation: Properties near the coast face long-term risks from rising sea levels and storm surges.

2. Landslips and Subsidence

Auckland's steep topography in certain suburbs combined with its clay-heavy soils makes it highly susceptible to landslides and cliff erosion during extreme storms. Suburbs with unstable terrain face strict underwriting or outright policy refusals for landslip coverage.

3. Legal Disclosures (Section 72 Notices)

If a previous owner built on land subject to a natural hazard, the council may have issued a Section 72 notice under the Building Act, which is permanently registered on the property title. The Natural Hazards Commission Toka Tū Ake (NHC) has the power to limit or decline coverage on properties with these notices. Because private insurers only "top up" what the NHC covers, an NHC exclusion usually results in your private insurer declining coverage for that hazard as well.


How to Protect Yourself Before Buying

To ensure you don't buy an uninsurable asset, do not make an unconditional offer without completing these steps:

Action Item Where to Check / What to Look For
Check Council Maps Use the Auckland Council GeoMaps Portal or tools like Know Your Risk NZ to view the flood, landslide, and coastal hazard overlays for the specific address.
Order a LIM Report Secure a Land Information Memorandum (LIM) and review it with a lawyer to hunt for flood notations, overland flow paths, or Section 72 tags.
Review Historic Claims Check the Natural Hazards Portal to see if the property has a history of settled natural disaster or land damage claims.
Insert a Financing & Insurance Clause Ensure your Sale and Purchase Agreement has a dedicated insurance condition. Call multiple insurers (e.g., Tower, AA Insurance, AMI) to get a formal binding quote before the clause expires.

If you have a specific property or suburb in mind, let me know:

  • Is the property a standalone house, townhouse, or apartment?

  • Is it a new build or an older home?

  • What suburb or general area of Auckland is it located in?

I can provide more targeted details on what risks are common to that area.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I'm thinking of buying a house in Auckland. Is there anything about the area that could affect getting insurance?

When buying a house in Auckland , insurers use precise, address-level risk modeling. Following significant weather events like the early 2023 storms, property-specific risk factors heavily influence whether you can get full coverage, how high your premiums will be, and what your excess will look like.

Key factors in Auckland that can affect your home insurance include:

  • Flood Risk and Overland Flow Paths: Properties located in a flood plain, low-lying flood-prone area, or sitting directly on an Auckland Council Flood Viewer identified overland flow path face much higher scrutiny. High-risk flood properties can attract significantly higher premiums, steep specific flood excesses, or exclusions for certain types of water damage. Note that while the Natural Hazards Commission Toka Tū Ake (NHC) covers certain natural disasters like landslips and earthquakes, flood damage to a building is covered exclusively by your private insurer , making flood data critical.

  • Land Stability and Slips: Auckland's topography features many steep gullies and volcanic slopes. Properties built on or below slip-prone banks or unstable-rated soils require geotechnical assessments. A history of land movement or a vulnerable retaining wall can cause insurers to increase excesses or decline cover for landslip-related issues.

  • Coastal Erosion and Inundation: Properties near the coast or low-lying tidal zones face risks from rising sea levels and storm surges. Insurers closely evaluate coastal exposure, and some properties with high erosion vulnerability may face restricted terms or elevated costs. [Auckland Council]

  • Council Classifications (Category Designations): If a property was severely affected by past weather events, it may carry a storm recovery categorization (such as Category 2 or Category 3 remediation designations). Category 3 properties, deemed high risk for future severe weather, can see drastic insurance premium spikes or complete uninsurability until proper mitigation work is completed.

  • Property History and Disclosures: Insurers check the Natural Hazards Portal for past settled claims history on a specific address. A history of repeat flooding or structural claims at a specific site will flag the property in insurance underwriting systems.

Recommended Due Diligence Steps:

  1. Pull a LIM Report: Request a Land Information Memoranda (LIM) from Auckland Council to check for historical flood notations, hazard flags, or unpermitted works.
  2. Check the Maps: Plug the specific address into the free Auckland Council Flood Viewer.
  3. Make an Insurance Clause Conditional: Never go unconditional on an Auckland property purchase without first getting a formal, written insurance quote and confirmation of coverage terms for that exact address.
  4. Shop Around: Different insurers model and weight environmental risks differently, so getting quotes from multiple providers is vital.

If you have a specific suburb or property type (e.g., coastal, near a stream, or sloping section) in mind, I can help point out what specific council or hazard checks you should run before making an offer.

Ask anything

Captured 11 October 2026