Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

What would break a tie between two NZ contents insurers for a household with electronics and jewellery?

For a New Zealand household with electronics and jewellery, I’d break a tie between two contents insurers by comparing how they would actually settle a claim for your most valuable belongings, rather than choosing on premium alone.

The biggest differentiators are usually the limits for individual valuables, accidental-damage cover, how items are covered away from home, and whether the insurer pays enough to replace them.

The five things I’d compare first

Tie-breaker What to look for
1. Jewellery limits The maximum payout per item and in total, plus whether high-value rings, watches or other jewellery need to be specified individually.
2. Electronics replacement Whether laptops, phones, TVs and other devices are covered for replacement-new value or depreciated value, subject to policy terms.
3. Accidental damage Whether dropping a phone, spilling liquid on a laptop or accidentally damaging a TV is covered, rather than only theft or major insured events.
4. Cover away from home Whether phones, laptops, watches and jewellery are covered outside the house, including theft from vehicles, and what exclusions apply.
5. Excess and claim conditions The excess for each claim, any special excesses, proof-of-ownership requirements, security conditions and how claims are settled.

The detail that could decide it

Look at the actual dollar limits, not just whether a benefit is listed as “included.”

For example, current published NZ policy information illustrates how much limits can vary:

These are examples, not a like-for-like comparison; check the exact policy version and schedule you're being offered.

My final tie-break rule

If both policies have similar premiums, I would favour the one that provides:

  1. Adequate cover for your most expensive jewellery and electronics without unexpected sub-limits.
  2. Clear replacement-value terms for the devices you own.
  3. Accidental-damage and away-from-home protection that matches how you use your belongings.
  4. A manageable excess and straightforward claim requirements.

Before deciding, check whether your jewellery needs individual valuations or specification on the policy, and whether phones and laptops are covered when stolen outside the home.

Which two NZ insurers are you comparing? If you share their names, I can compare their policy wording specifically for electronics and jewellery and identify the clauses most likely to break the tie.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

What would break a tie between two NZ contents insurers for a household with electronics and jewellery?

When two New Zealand contents insurance policies look identical on price and basic scope, a household with high-value electronics and jewellery can break the tie by auditing fine-print clauses that dictate real-world payouts.

The deciding factors should be evaluated in the following order of priority:


1. Unspecified Item Limits & Sub-limits

Insurers cap how much they will pay out for a single item or a total category (like all jewellery combined) if the items are left "unspecified" (i.e., not individually listed on the policy schedule).

  • Jewellery: Check the max payout per item/set (e.g., standard policies might cap unspecified jewellery at $1,000 to $2,500 per piece, whereas higher tiers go up to $10,000) and the total claim limit for a total loss of all jewellery.
  • Electronics/High-Tech: Look closely at single-item limits for high-end laptops, cameras, or specialized gaming rigs, as some standard policies enforce strict category caps.

2. Specifying Costs and Valuation Requirements

If you own pieces worth more than standard limits, you will need to "specify" them. Tie-breakers here include:

  • Valuation Rules: Does the insurer mandate a professional, registered valuation certificate to specify an item, or will they accept a recent purchase receipt and clear photographs?
  • Specified Item Premiums: Compare the extra premium cost added for listing high-value items, and check whether specified items are exempt from the standard policy excess.

3. "New for Old" vs. Indemnity Settlement

For electronics (which depreciate rapidly) and jewellery (which can appreciate), ensure both insurers offer New for Old replacement (indemnifying the cost to buy a brand-new equivalent item rather than paying current market value minus depreciation). If one insurer defaults to indemnity value or depreciates electronics heavily over time, eliminate them.

4. Accidental Damage & "Portable Valuables" Cover

  • Inside vs. Outside the Home: Standard contents policies cover electronics and jewellery damaged or stolen inside the house. However, a crucial differentiator is portable valuables cover (sometimes called "all risks" or specified personal effects).
  • Check if the policy covers your jewellery or laptops when you are away from home (e.g., traveling domestically/internationally, or if a ring slips off at the beach), and whether there is an extra sub-limit or higher excess for out-of-home claims.

5. Excess Structure

Examine how the policy excess applies to a claim. Some NZ insurers charge a flat excess, while others apply higher compulsory excesses specifically for theft or fragile items. A lower or more flexible excess structure for high-risk categories tips the scale.


Would you like to compare specific items you own against typical New Zealand policy limits to see which tier of cover you might need?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

What would break a tie between two NZ contents insurers for a household with electronics and jewellery?

AI Overview

When you are choosing between two New Zealand contents insurers with identical pricing and overall policy limits, the tie-breaker for a household heavy on electronics and jewellery always comes down to item sub-limits, out-of-home coverage, and pair-and-set clauses. In New Zealand, generic contents policies heavily restrict payouts for these specific categories unless they are explicitly named, meaning the "fine print" definitions will drastically change your claim outcome.

Here are the key structural policy differences you should look at to break the tie:


1. Item Sub-Limits (The "Unspecified" Caps)

Most Kiwi insurers place a strict cap on how much they will pay for any single item of jewellery or electronics unless you register it individually (which increases your premium).

  • The Tie-Breaker: Compare the "unspecified item limits." One insurer might cap unspecified jewellery at $2,000 per item or $5,000 total per claim , while another might cap it at $3,000 per item. For an engagement ring or a high-end gaming laptop, a higher baseline limit gives you breathing room without paying extra to specify the items.

2. Worldwide / "Out of Home" Cover

Mobile phones, laptops, and jewellery are the most frequently lost, dropped, or stolen items outside the home in NZ.

  • The Tie-Breaker: Check if the policy covers your items anywhere in New Zealand (or worldwide) versus only while they are inside your physical house. Look closely at mobile phone exclusions—some insurers will cover a laptop left in a locked car boot, while others exclude any electronic theft from a vehicle entirely.

3. Pair and Set Clauses (Crucial for Jewellery)

If you lose one diamond earring or a matching cufflink, the remaining piece is often functionally useless.

  • The Tie-Breaker: Look at how each insurer handles Pairs and Sets.
  • Option A (Better): The insurer pays to replace the entire set or matches the missing item, and they take ownership of the remaining single item as salvage.
  • Option B (Worse): The insurer only pays you for the exact value of the one lost item , leaving you out of pocket to buy a brand-new matching pair.

4. Mechanical Breakdown vs. Accidental Damage

Laptops and smart devices are prone to frying internally or suffering cracked screens.

  • The Tie-Breaker: Standard contents policies cover accidental damage (e.g., spilling coffee on a keyboard), but they generally exclude mechanical or electrical breakdown (e.g., the motherboard just dies). However, some premium NZ policies offer a small extension or add-on for electrical breakdown for appliances under a certain age.

5. Single-Event Excess vs. Multi-Excess

If a burglary occurs and thieves take both your laptop and your jewellery collection, how many excesses do you pay?

  • The Tie-Breaker: Ensure the policy applies a single excess per event. Beware of policies that might attempt to apply separate standard excesses if items are categorized under completely different riders or if you have specific items separated out.

Summary Comparison

Policy Feature Insurer A Insurer B Winner
Unspecified Jewellery Limit $2,000 per item $5,000 per item Insurer B
Phones/Laptops in Cars Excluded Covered (if hidden in boot) Insurer B
Pair & Set Clause Pays for single item only Replaces full set Insurer B

If you'd like to narrow this down further, let me know:

  • Approximately how much total value you have tied up in jewellery versus electronics?

  • Are any individual items worth more than $2,000–$3,000?

  • Which two NZ insurers you are currently comparing?

I can help you pinpoint the exact wording differences in their specific policy documents.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

What would break a tie between two NZ contents insurers for a household with electronics and jewellery?

When two New Zealand contents insurance policies look identical on price and general terms for a household heavy on electronics and jewellery , a tie should be broken by auditing the fine print for these specific categories.

The key tie-breaking factors to examine, ranked from most critical to fine-tuning details, include:

  1. Unspecified vs. Specified Limits for Jewellery
  • What to check: Look at the maximum payout cap for a single item of jewellery and the total aggregate cap for unspecified jewellery. One insurer might cap unspecified jewellery at $2,000 per item while another allows $5,000 or higher before forcing you to specify. If you own high-value pieces, higher built-in limits save you extra premium costs.
  1. Per-Item and Category Sub-limits on Electronics
  • What to check: High-end gaming PCs, custom audio setups, or professional gear often trip hidden sub-limits. Check whether high-value portable electronics (laptops, tablets, mobile phones) have restricted payout caps under standard definitions.
  1. Accidental Damage Inclusion vs. Exclusion
  • What to check: Ensure both policies provide sudden and accidental damage as a standard feature rather than an expensive add-on. For a household with expensive electronics, dropping a laptop or knocking over a high-end television needs to be explicitly covered under accidental loss.
  1. Basis of Settlement (New-for-Old vs. Indemnity)
  • What to check: Verify that both policies offer new-for-old replacement (without unreasonable depreciation deductions) for electronics and jewellery, keeping in mind that older tech depreciates fast if the wording isn't strictly replacement value. [Tower Insurance NZ]
  1. Specified Item Valuation and Valuation Proof Requirements
  • What to check: Check what documentation each insurer demands when you formally "specify" a high-value ring or watch (e.g., whether a formal valuation certificate is required at the time of taking out the policy or only at the time of a claim).
  1. Out-of-Home / Accidental Loss Anywhere in New Zealand
  • What to check: Electronics and jewellery are frequently worn or carried outside the home. Compare the sub-limits and excess structures for items taken temporarily away from your New Zealand address.

If you want to share the names of the two insurers or their specific tier levels (e.g., Standard vs. Comprehensive/Plus), I can help you compare their exact sub-limits and wordings side-by-side.

Ask anything

Captured 11 October 2026