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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

We own an ordinary family home and just want sensible cover. Which NZ house insurers should I look at?

For an ordinary family home in New Zealand, I’d focus on reliable house-replacement cover, clear exclusions, and a sensible excess rather than paying extra for lots of bells and whistles.

You don't need to start with an expensive premium policy. The practical approach is to compare a few established insurers on the same house details and check what would happen if your home suffered major damage from a fire, storm, flood or earthquake.

NZ house insurers worth comparing

AA Insurance

A useful mainstream option to quote for standard home insurance. Compare its rebuild limit, temporary accommodation and excesses.

Website: aa.co.nz / AA Insurance

AMI

Worth including in a straightforward comparison. Check the standard policy limits and whether any additional cover is needed for your property.

Website: ami.co.nz

State

Offers comprehensive house insurance, including natural-hazard cover subject to policy terms, and advertises cover for certain hidden-leak damage. House Insurance NZ | Get a Quote

Website: state.co.nz

Tower

Another mainstream provider to quote. Compare the premium and excess alongside its natural-hazard terms and any cover limits.

Website: tower.co.nz

FMG

Particularly worth considering if you have a rural or lifestyle property. For a conventional suburban home, compare its quote and policy features with the mainstream alternatives.

Website: fmg.co.nz

Initio

An online-first property insurer worth checking if you prefer arranging and managing your cover directly.

Website: initio.co.nz

MAS

Worth a quote if you're eligible for membership. Its house insurance offers area-replacement and agreed-value options, subject to the policy conditions. House Insurance Policy Details

Website: mas.co.nz

This is a shortlist to compare, not a ranking of claims performance or value. You can also use Consumer NZ's house insurance comparison, updated in February 2026, to compare premiums, excesses, policy features and customer satisfaction. Best house and contents insurance

What matters most for sensible cover?

I'd concentrate on these four things rather than the marketing claims.

    1. Enough money to rebuild. Your house's rebuild cost is not the same as its sale price, because land is excluded. Include demolition, professional fees, consents and site-specific costs. Most policies have a sum-insured limit, so don't simply accept a default estimate without checking it. How to get the best house and contents insuranceHome Sum Insured
    1. Natural disasters. Confirm how earthquake, landslip, storm and flood damage are handled. NZ's Natural Hazards Commission (NHC) provides a first layer of eligible natural-hazard cover, generally up to $300,000 plus GST for a home, with private insurance covering eligible damage above that up to the policy limit. About natural hazards cover :: Natural Hazards Commission Toka Tū Ake
    1. Temporary accommodation. If your house becomes uninhabitable after an insured event, check the dollar limit and how long accommodation is covered.
    1. Excesses and exclusions. Check the standard excess and whether separate or higher excesses apply to earthquakes or other events. Understand the limits for retaining walls, gradual leaks, driveways and other structures.

How I'd narrow it down

Get comparable quotes from AA Insurance, AMI, State and Tower first, then add Initio or MAS as alternatives. Use exactly the same rebuild estimate and excess assumptions for each quote so the comparison is meaningful.

For a more tailored shortlist, one detail would help: is your home a standard standalone house on a typical section, or does it have anything unusual such as a steep section, retaining walls, a rural setting or a history of flooding? That can materially change which policies and exclusions deserve the most attention.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We own an ordinary family home and just want sensible cover. Which NZ house insurers should I look at?

For an ordinary family home where you want straightforward, reliable cover without overcomplicating things, several major providers and popular options in the New Zealand market are worth looking at:

  • Tower Insurance: Known for transparent, risk-based pricing and user-friendly digital quotes. They provide flexible sum-insured options (ranging from Standard to Premium cover tiers), making it easy to dial in standard protections like temporary accommodation and gradual water damage.
  • AMI Insurance (under the broader IAG group): One of New Zealand's largest and most established insurers. They offer robust standard policy benefits—such as hidden gradual water damage, temporary accommodation, and sustainability upgrade allowances—backed by a reliable repair network.
  • AA Insurance: Consistently ranks well for customer satisfaction and service in New Zealand. They offer comprehensive, hassle-free policy structures tailored for standard residential homeowners with transparent guidelines on excesses and claims.
  • State Insurance (another major IAG brand): Offers reliable, mainstream home insurance with wide availability, clear online policy management, and straightforward benefits designed around everyday family living.
  • Initio: A popular independent digital alternative that offers quick, streamlined sum-insured quotes online, often favoured by homeowners looking for competitive pricing and a quick setup process.
  • FMG (Farmers Mutual Group): Frequently recognised for strong customer service and support (including Consumer NZ People's Choice awards). While historically rural-focused, they insure standard residential homes and lifestyle properties alike with a reputation for a personal claims approach.

What to Keep in Mind for "Sensible Cover"

  1. Sum Insured vs. Full Rebuild: Most mainstream insurers (like Tower, AMI, State, and AA) operate on a sum-insured basis, meaning you choose a fixed maximum payout limit to rebuild your house. Make sure you use online calculators (or a professional valuation) to set this accurately so you aren’t underinsured against current construction inflation.
  2. Standard Inclusions: Check policies for practical extras that matter for a family home, such as limits on gradual water damage, temporary accommodation if your home becomes uninhabitable, and legal liability protection.
  3. EQC (Natural Hazards Commission / Toka Tū Ake): Remember that standard house insurance in New Zealand automatically works alongside government-backed natural disaster cover (EQCover) for events like earthquakes and landslips.

If you like, I can guide you through what specific details to check when comparing quotes between sum-insured providers like Tower and AMI. Do you want me to do that?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We own an ordinary family home and just want sensible cover. Which NZ house insurers should I look at?

AI Overview

For an ordinary family home in New Zealand seeking sensible, reliable cover, you generally have a choice between industry heavyweights (which offer easy online quotes but can feel robotic) and customer satisfaction specialists (which score much higher in consumer reviews but may require a slight premium).

When looking for home insurance, the main choices are grouped by market category below:

1. The Customer Satisfaction Leaders (Highly Recommended)

If your primary goal is an insurer that communicates clearly and pays out claims reliably without a fight, consumer satisfaction data consistently points to two standalone providers:

  • MAS (Medical Assurance Society): MAS has been awarded the Consumer NZ People's Choice Award for house insurance for ten consecutive years. They are unique because they offer an "Area/Full Replacement" policy rather than a fixed sum insured. This means if your house is destroyed, they rebuild it based on square-meter size rather than capping the payout at a fixed dollar amount. Note: Despite the name, they are now open to the general public, not just medical professionals.

  • FMG (Farmers' Mutual Group): Alongside MAS, FMG consistently tops Consumer NZ customer surveys for value for money and upfront service. While they have deep roots in the rural community, they offer excellent, sensible residential house policies for ordinary suburban family homes.

2. The Mass Market Providers (Easy Online Quotes)

These insurers use a "Sum Insured" model, meaning you estimate the cost to rebuild your home, and your premium is built around that number. They offer tiered products (typically Standard , Plus , or Premium) so you can select a baseline level of cover.

  • Tower Insurance: Winner of the Canstar Home & Contents Insurer of the Year Award three years running. Tower has invested heavily in digital address-level risk tracking, making it quick and easy to get a tiered quote online. Their "Standard" tier is highly regarded if you just want budget-conscious, essential cover.

  • AA Insurance: Generally regarded as having stronger customer service than the other massive players. A great feature of AA Home Insurance is that they provide total replacement cover exceeding your Sum Insured for non-natural disasters (like a house fire), giving you a helpful safety net.

  • AMI & State: Both owned by IAG (the largest insurance group in NZ). They have massive financial backing, which provides peace of mind for catastrophic events. However, they tend to score lower on customer satisfaction in consumer surveys because the claims process is often managed through rigid digital systems or large call centers.

Direct Policy Comparison

Insurer Cover Basis Customer Satisfaction Ranking Best Feature for a Family
MAS Full Area Replacement Excellent (Consumer NZ Winner) Payout covers the square footage; no risk of underinsuring.
FMG Sum Insured or Replacement Excellent (Consumer NZ Winner) Exceptional customer service and clear communication.
Tower Sum Insured Good (Canstar Winner) Great tiered options (Standard to Premium) to fit a budget.
AA Insurance Sum Insured + Fire buffer Moderate to Good Payout buffer for total loss fires above your sum insured.

Tips for Keeping it "Sensible" and Affordable

  1. Bundle Policies: You will almost always get a multi-policy discount (around 10% to 15%) if you secure your house, contents, and car insurance through the same provider.

  2. Tweak Your Excess: If you have an emergency fund and are comfortable paying the first $1,000 or $2,000 of a minor repair claim yourself, raising your excess will significantly drop your regular premium payments.

  3. Know the Natural Hazard Cap: In New Zealand, the Natural Hazards Commission (NHC) covers the first $300,000 + GST of natural disaster damage (like earthquakes). Your private insurer only steps in to cover amounts above this cap up to your sum insured limit.

To help narrow down the list, do you already have car or contents insurance with a specific provider that might offer a bundling discount? Also, letting me know if your home has any unique traits (like being built pre-1935 or sitting on a steep slope) can help determine which insurers will offer the best rates.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We own an ordinary family home and just want sensible cover. Which NZ house insurers should I look at?

For an ordinary family home looking for sensible, straightforward cover, several main players in the New Zealand insurance market are worth looking at. Because policy details, definitions of "sensible cover" (such as sum insured vs. full/area replacement), and pricing change based on your location and risk profile, it helps to compare a mix of large nationwide brands and specialized mutual insurers.

Key NZ House Insurers to Look At

  • MAS (Medical Assurance Society): Consistently rated as a Consumer NZ People's Choice winner for house, contents, and car insurance. They operate on a membership model and are well-regarded for customer service and claims handling, though membership criteria traditionally targeted specific professions (though eligibility has broadened over time). They also use an area-replacement style approach rather than a strict fixed sum insured cap for some policies.

  • Tower Insurance: Frequently recognized by industry awards (such as Canstar's Home & Contents Insurer of the Year) and offers flexible tiered policies (Standard, Plus, Premium). Tower provides digital-friendly quoting, easy online management, and optional add-ons like sustainability upgrade allowances. They use a sum-insured model.

  • AA Insurance: A joint venture between the New Zealand Automobile Association and Vero Insurance, widely popular for everyday family cover. They generally rank well in customer satisfaction and have a straightforward claims process.

  • State Insurance & AMI: Both are major household brands under the IAG New Zealand umbrella. They offer standard comprehensive house policies with flexible excess options and widespread repair networks, though it is often worth comparing quotes between them and other brands since they share underwriting backing.

  • Initio: A digital-first, alternative option that is popular for straightforward, no-fuss online policies and competitive pricing if you prefer managing everything online without dealing with traditional agents.

Tips for Finding "Sensible" Cover

  1. Check the Payout Type: Understand whether the policy operates on a sum insured basis (where you set a maximum cap for a rebuild, carrying the risk of being underinsured if building inflation spikes) or an area/full replacement model.
  2. Review the Natural Hazard Cover: All residential house policies in NZ include the Natural Hazards Commission (NHCover, formerly EQC) levy for natural disasters up to the statutory cap, but private insurers differ on how they top that up for temporary accommodation and gradual damage.
  3. Run a Side-by-Side Comparison: You can look at independent breakdowns and feature comparisons on platforms like MoneyHub's Home Insurance Guide or check consumer sentiment through Consumer NZ's Provider Ratings. Best and worst insurance companies in New Zealand

If you'd like to narrow this down, let me know:

  • Roughly where in the country your home is located (as regional hazard risks like earthquake or flood zones heavily impact pricing and choice)
  • Whether you prefer a digital-only insurer or one with local branch/phone support

I can give you a more tailored recommendation on who to get quotes from.

Ask anything

Captured 11 October 2026