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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

We have lots of small things but can't afford a huge contents policy. How do we avoid insuring them for too little?

If you have lots of small possessions, the trick is to insure the total value of what you own without paying to insure every item individually. In New Zealand, there are a few practical ways to reduce the risk of being underinsured without automatically buying a huge contents policy.

1. Work out what everything would cost to replace

It is easy to underestimate the value of everyday belongings because each item seems inexpensive on its own. But clothes, shoes, kitchenware, bedding, books, tools, electronics and small appliances can add up to thousands of dollars.

  • Think replacement cost, not second-hand value. What would it cost to buy equivalent items new?
  • Estimate by category. You don't need to list every spoon, T-shirt or towel individually.
  • Include the things you might forget. Items stored in cupboards, the garage, the shed and under the bed all count.
  • Don't forget the little extras. Chargers, cables, accessories, cookware and cleaning equipment can be surprisingly costly to replace.

2. Use a contents calculator rather than itemising everything

A free online calculator can estimate the cost of replacing the contents of your home based on the rooms and types of possessions you have.

Try the NZI contents sum insured calculator or the ASB contents calculator. Use the result as a starting point, then adjust it for things you own that the estimate might miss. Contents CalculatorContents insurance calculator - Find your sum insured

3. Insure the total, but check limits on individual items

In New Zealand, a contents policy generally has a sum insured covering your belongings collectively. You don't normally need to list every low-value item separately.

However, some categories have individual or combined payout limits. Jewellery, watches, bicycles, cameras and collections are common examples. If something exceeds the policy's limit, you may need to list it separately as a specified item. House & Contents Insurance: Sum Insured ExplainedI'm looking at ASB Contents Insurance, what is a specified item?

4. Keep the premium affordable without guessing too low

  • Compare several insurers using the same estimated replacement value.
  • Ask whether a higher excess would reduce your premium enough to be worthwhile, provided you could afford that excess after a loss.
  • Check whether the policy covers replacement with new equivalents or pays present-day value for certain older belongings.
  • Review your sum insured at renewal and after significant purchases.

These checks help you avoid paying for unsuitable cover or discovering after a major loss that your policy won't cover enough. House & Contents Insurance: Sum Insured ExplainedUnderstanding your contents sum insured

My recommendation: Don't try to solve the premium problem by deliberately choosing a low contents value. First calculate the realistic replacement cost, then compare policies and excesses to find affordable cover.

One important question: When you say you have lots of small things, do you mean ordinary household belongings (clothes, kitchenware, books, etc.), or lots of small valuable items (such as jewellery, collectibles, tools or hobby equipment)? The best way to avoid underinsurance differs between those two situations.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We have lots of small things but can't afford a huge contents policy. How do we avoid insuring them for too little?

When you cannot afford a high comprehensive sum insured, protecting yourself against total loss while covering everyday items comes down to strategic prioritisation and specific policy features available in New Zealand.

Here is how you can structure your contents insurance to avoid being underinsured without breaking the bank:

1. Choose a Specified Sum Insured Over Indemnity (Total Loss Focus)

Make sure you understand how your policy calculates payouts.

  • Agreed Value vs. Indemnity: Many lower-cost policies are indemnity-based, meaning the insurer deducts wear and tear (depreciation) at the time of a claim. If your five-year-old laptop is stolen, you will only get its secondhand value, which may not be enough to buy a replacement. Look for a total replacement / sum insured approach where you set a specific limit for your total contents.
  • The "Total Loss" Strategy: If budget is tight, insure your contents for a realistic baseline amount that covers your absolute essentials (appliances, clothing, bedding, basic furniture) rather than inflating the sum to include every single cheap item.

2. Separate High-Value Items from General Contents

Insurers often cap payouts for single items (like jewellery, art, or high-end electronics) under standard categories (e.g., a $1,500 or $2,000 single-item limit).

  • Itemise the Essentials: List your most critical valuable items (like a work laptop or primary mobile phone) as specified items on your policy.
  • Drop the Unnecessary: If you have small, low-value items that you could easily replace out of pocket if lost or damaged, do not list them separately.

3. Adjust Your Excess (Deductible)

The easiest way to lower your regular premium is to increase your voluntary excess—the amount you pay out of pocket before the insurer kicks in.

  • Self-Insure Small Losses: If you have a $500 excess instead of a $250 excess, your monthly or annual premium will drop significantly.
  • Reserve for Minor Mishaps: Treat your contents insurance as a safety net for major catastrophes (like a house fire, major burglary, or severe storm) rather than a repair fund for a dropped phone.

Strategic Ways to Structure Your Policy

Strategy How It Works Best For
Higher Excess Raising your deductible from $250 to $500+ lowers your premium. Reducing ongoing monthly costs while keeping major protection.
Excluding Non-Essentials Insuring only primary living contents and leaving minor gadgets off the policy. Households with many low-value items and strict budget caps.
Fire & Theft Only Opting for restricted peril coverage rather than accidental damage. Saving on premiums if you are confident you won't accidentally drop or spill things on items.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We have lots of small things but can't afford a huge contents policy. How do we avoid insuring them for too little?

AI Overview

To avoid underinsuring a large volume of small items without overpaying for a massive premium, you need to understand how New Zealand contents policies handle general household items versus valuables. Most Kiwis underestimate their total contents value by 30% to 50%, leaving themselves heavily exposed.

You can protect your belongings accurately while keeping your overall policy affordable by using targeted structuring strategies.

1. Prioritise a 'Limited' or 'Defined Events' Policy

If a full comprehensive policy with a high sum insured is out of your budget, look into Limited Contents Insurance (sometimes called "Defined Events" cover) offered by Kiwi insurers like AA Insurance.

  • The Trade-off: These policies strip out accidental damage cover (e.g., spilling coffee on your phone) but protect you against major losses like burglary, fire, flood, and natural disasters.

  • The Savings: Because the insurer isn't paying out for minor day-to-day accidents, the premiums are significantly cheaper. This allows you to set a more realistic, higher total sum insured for your cumulative small items without stretching your wallet.

2. Pull Premium Levers to Offset a High Sum Insured

Don't artificially lower your sum insured just to make the premium affordable. Instead, use the legal structural levers provided by NZ insurers to slash costs while keeping your coverage ceiling where it needs to be:

  • Increase your excess: Moving your standard excess from $250 up to $1,000 or higher can drop your annual premium by 30% or more. Since your risk is a mass loss of "many small things," you only pay this excess once per catastrophic event.

  • Eliminate duplicate covers: Check if your mobile phone or work equipment is already covered by a contract, business policy, or your credit card. Removing optional add-ons like "mobile phone extensions" will instantly lower your core premium.

3. Factor in 'New-for-Old' vs 'Present Value' Rules

In New Zealand, contents policies typically settle claims using one of two methods:

  • Replacement (New-for-Old): Replaces a lost item with a brand-new equivalent current model.

  • Present Value (Indemnity): Pays only the depreciated second-hand value based on age and wear.

Many standard policies automatically switch certain categories—such as clothing, footwear, and books —strictly to Present Value. Because hundreds of small clothing items or old books will only be paid out at garage-sale prices rather than retail replacement costs, you don't need to inflate your sum insured to account for buying them brand new. Check your specific policy wording to see what categories are restricted to indemnity value.

4. Guard Against Hidden Sub-Limits

Having lots of small things becomes a trap if those items fall into restricted categories. Even if you have a $50,000 total policy, NZ insurers place strict unspecified sub-limits on specific item groups per event:

  • Jewellery, watches, and cameras: Often capped around $3,000 per single item, or $15,000 in total combined.

  • Bicycles and e-bikes: Often capped at $2,000 to $3,000 per item.

  • Money, collections, and stamps: Commonly capped at $1,000 total.

If your "small items" include collections, electronics, or jewellery that exceed these individual caps, they will not be fully covered unless you specifically list ("specify") them on the policy schedule.

If you'd like to narrow down the best path, let me know:

  • What types of items make up the bulk of your collection? (e.g., clothes, tech, tools, hobby gear)

  • Do you primarily want to protect against theft and fire , or are you worried about accidental drops/spills?

  • Are you currently a renter or a homeowner?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We have lots of small things but can't afford a huge contents policy. How do we avoid insuring them for too little?

To avoid underinsuring your belongings on a budget, accurately calculate your total contents value using a room-by-room inventory rather than guessing, and increase your policy excess to lower regular premium costs.

When you have many small items, their cumulative replacement cost is frequently underestimated, leading to the "underinsurance trap" where a partial claim is subject to average or leaves you short.

Strategies to Prevent Underinsurance on a Budget

  • Complete a Room-by-Room Inventory: List every single small item (kitchenware, clothing, books, linen) in a spreadsheet. People typically underestimate small items by 50% or more; tallying them realistically ensures your baseline sum insured reflects true replacement value. [State Insurance NZ]

  • Use Online Calculators: Utilize official calculators provided by New Zealand insurers (such as State Insurance or Consumer NZ) to get an objective estimate of total household contents value based on your home size and lifestyle.

  • Raise Your Voluntary Excess: Opt for a higher excess (the amount you pay out-of-pocket during a claim). This significantly reduces your ongoing monthly or annual premium, making a higher, safer sum insured financially manageable.

  • Check Single-Item and Category Limits: Review your policy's sub-limits for specific items (like electronics, jewellery, or tools). Ensure your small items do not exceed default category caps, and only itemise high-value exceptions if necessary.

  • Choose Indemnity vs. Replacement Value Carefully: Understand whether your policy pays out 'present value' (indemnity, which factors in depreciation) or 'new-for-old' replacement value. While new-for-old costs slightly more, indemnity cover for small items can leave you unable to replace essentials after a total loss.

If you'd like, let me know:

  • Roughly how many rooms your home has
  • What your target budget or current quotes look like

I can help you figure out how to balance your sum insured safely.

Ask anything

Captured 11 October 2026