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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

I'm getting contents insurance for the first time. Which NZ contents insurers should I look at?

If you’re buying contents insurance in New Zealand for the first time, I’d start by getting quotes from 4–5 insurers and comparing what they actually cover, not just the price. The cheapest policy isn’t necessarily the best value if it pays less to replace your belongings after a claim.

You can usually insure your contents separately if you’re renting or flatting, so you don’t need to own a house to get cover. House and contents insuranceHow to get the best house and contents insurance

NZ contents insurers worth looking at

These are the providers I’d put on your initial shortlist, with a mix of established insurers and online alternatives.

AA Insurance

A good starting point for a standard household policy. Check its contents-only options, accidental-damage cover and limits for valuable items.

Website: AA Insurance

AMI

Worth comparing for everyday household belongings, with cover options for accidental damage. Check its replacement terms and excesses.

Website: AMI

Tower

Offers different cover levels, making it worth checking whether a more basic or comprehensive policy suits your needs and budget.

Website: Tower

Cove

An online-first option worth quoting if you want to arrange and manage your cover digitally. Its contents insurance can be purchased separately, including by renters.

Website: Cove

State

Another established provider to compare against AMI and AA. Look closely at the cover level offered and whether it pays replacement or depreciated value.

Website: State

MAS

Worth investigating if you value access to advice and member-owned insurance. Check eligibility and membership requirements before spending time on a quote.

Website: MAS

The providers' current policy descriptions and Consumer NZ's comparison guide are useful starting points for checking the differences. House and contents insuranceContents InsuranceContents InsuranceCompare Contents Insurance Quotes NZ 2026

Three more worth checking

What matters most when comparing policies

For a first policy, these are the things I would pay particular attention to.

Feature What to look for
Replacement value Will the insurer replace eligible items with new equivalents, or pay their depreciated value?
Accidental damage Are spills, breakages and everyday accidents covered, or only specified events such as fire and theft?
Belongings outside home Are your phone, laptop, bicycle and other possessions covered when you're out and about?
Valuables Are jewellery, watches, cameras and other expensive items subject to per-item limits?
Excess What would you have to pay yourself for each claim?
Theft and security Are there conditions relating to locks, alarms, unattended belongings or shared accommodation?
Temporary accommodation If your home becomes uninhabitable after an insured event, will the policy help with extra accommodation costs?

These details and exclusions can vary substantially between policies, so check the actual policy wording before buying. How to get the best house and contents insuranceContents insurance cover

One particularly important point: make sure your total contents sum insured is realistic. Add up what it would cost to replace your furniture, clothes, electronics, kitchen equipment and other belongings. It's easy to underestimate the total.

For a broader comparison, see Consumer NZ's house and contents insurance guide and its insurer comparison. House and contents insuranceBest house and contents insurance

Let’s narrow it down for you

The best shortlist depends quite a bit on your living situation. Are you renting, flatting with other people, or living in a home you own?

That one detail will help me focus on the insurers and policy features most relevant to you, rather than making you compare every option in New Zealand.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I'm getting contents insurance for the first time. Which NZ contents insurers should I look at?

Getting contents insurance for the first time is a key milestone, protecting your personal belongings (like clothing, electronics, furniture, and appliances) against theft, fire, and accidental damage.

In New Zealand, there are several major insurers well worth looking at. Because premiums and policy benefits vary wildly depending on your age, location, and what you own, it’s best to get quotes from a few different providers.

Major NZ Contents Insurers to Consider

  1. AMI Insurance

    • Known for: Being one of New Zealand's largest and most established insurers, with extensive branch networks and a straightforward online claims process.
    • Worth noting: Often recognized for outstanding value; standard policies usually include things like temporary accommodation, moving cover, and gradual damage limits.

  2. Tower Insurance

    • Known for: Award-winning digital experience and customer satisfaction (frequently winning industry accolades like Canstar’s Insurer of the Year – Home & Contents).
    • Worth noting: Tower focuses heavily on modern, plain-language policies so you aren’t bogged down by heavy legal jargon, making it great for first-timers who want clarity.

  3. State Insurance

    • Known for: Another major household name in New Zealand offering robust, flexible policy options.
    • Worth noting: Regularly wins awards for outstanding value and provides practical built-in inclusions, such as temporary cover when moving homes.

  4. AA Insurance

    • Known for: Consistently high customer service ratings and strong brand trust among Kiwis.
    • Worth noting: They offer a streamlined claims process and are a popular choice for bundling multiple policies if you also have car insurance.

  5. AMP & MAS (Medical Assurance Society)

    • AMP: Offers competitive online quotes and well-rounded standard limits for high-value items like electronics and home office equipment.
    • MAS: Operates as a mutual society (historically serving specific professional groups, though widely accessible now) known for comprehensive cover and stellar claims support, though premiums can sit higher.

  6. Trade Me Insurance

    • Known for: Digital-first insurance built for online-savvy consumers, often integrated into the Trade Me platform experience.

Tips for First-Time Buyers

  • Understand "New for Old" vs. "Indemnity": Most standard policies in NZ are "new for old", meaning if an item is destroyed or stolen, they will pay to replace it with a brand-new equivalent (or close to it). Avoid indemnity policies unless you specifically want to insure older items for their depreciated second-hand value.
  • Calculate Your Sum Insured Carefully: Don't just guess your total worth. Walk through your home room-by-room and use online contents calculators (offered by most insurers like AMI, FMG, and Tower) to tally up the replacement cost of your clothes, tech, furniture, and kitchenware. Underinsuring can leave you short after a major claim.
  • Check the Accidental Damage and Portable Items Add-ons: Basic policies cover major events like fire and theft. However, Accidental Damage (e.g., dropping your TV or spilling wine on a rug) is sometimes optional or comes at an extra cost. Similarly, if you carry expensive items out of the house regularly (like laptops, phones, or expensive jewellery), check whether you need a "portable items" extension.
  • Shop Around & Compare: Pricing can differ drastically for the exact same coverage depending on the provider. Utilizing comparison aggregators (like Quashed) or pulling direct quotes from at least three of the insurers above will ensure you secure the best balance of price and protection.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I'm getting contents insurance for the first time. Which NZ contents insurers should I look at?

AI Overview

Getting contents insurance for the first time is a smart move, especially in New Zealand where 1 in 3 renters lacks cover , leaving them exposed to major out-of-pocket costs. In NZ, contents insurance doesn’t just replace your stuff; its biggest hidden value is Legal Liability cover (typically up to $2 million), which protects you if you accidentally cause major damage to your rental property or someone else's home (e.g., leaving a tap running and flooding the building).

The primary recommendations are categorized below based on consumer satisfaction rankings and value awards.

🏆 Top Picks for Customer Satisfaction

If customer service and stress-free claims are your highest priorities, Consumer NZ's annual satisfaction surveys consistently highlight two standout mutual brands:

  • FMG (Farmers Mutual Group): Ranked highest for contents insurance with a 78% customer satisfaction score , winning the People’s Choice award for eight consecutive years. Despite its farming roots, FMG provides comprehensive residential policies for urban Kiwis.

  • MAS (Medical Assurance Society): Consistently matches FMG at the top of customer satisfaction tables. While originally for medical professionals, MAS is open to society members and provides highly rated, premium cover.

💰 Top Picks for Value & Innovation

If you are looking for competitive pricing, flexible options, or easy digital management, these providers are highly decorated by Canstar's Outstanding Value Awards:

  • Tower Insurance: Awarded Canstar’s Home & Contents Insurer of the Year. Tower uses address-level, risk-based pricing, meaning if your specific location is low-risk, your premium may be lower. They also frequently offer sign-on incentives (like $100 off new contents policies) and easy online claim portals.

  • AMI & State Insurance: Both are massive, well-known providers owned by IAG. They both won Canstar 5-Star Outstanding Value Awards for their comprehensive contents packages. They include great baseline perks like $30,000 for temporary accommodation if your home becomes unliveable and matching eco-friendly whiteware replacements.

  • AA Insurance: Voted one of New Zealand's most trusted brands for over a decade. Known for reliable customer service and a clear, easy-to-understand process for first-time buyers.

🔍 Quick Comparison of Key Providers

Insurer Highlights Best For
FMG #1 in Consumer NZ satisfaction (78%). Exceptional claim service & reputation.
Tower Canstar Insurer of the Year; modern online portal. Tech-savvy buyers & competitive premium deals.
AMI / State Rich standard perks (e.g., $30k temporary accommodation). Comprehensive, reliable "big brand" protection.
AA Insurance Long history of high trust and strong customer satisfaction. First-timers looking for clear communication.

⚠️ Crucial Tips for a First-Time Buyer

  • Calculate "New-for-Old" Value: Most NZ policies provide "new-for-old" cover, meaning they pay what it costs to buy a new equivalent item today, not the depreciated Trademe value. Don't guess your total—use an online calculator like the Canstar Home & Contents Guide or MoneyHub NZ's Contents Calculator to add up everything from your clothes and bed to your fridge.

  • Watch the Single-Item Limits: Standard policies cap payouts on individual high-value items (like jewelry, cameras, or e-bikes) to around $2,000 to $3,000 per item. If you have an expensive laptop or engagement ring, you must specify it explicitly on the policy so it's fully covered.

  • Check the Excess: This is the amount you pay out-of-pocket when making a claim (usually $250 to $500). Opting for a higher excess will lower your monthly premium, but make sure you can afford to pay that excess at a moment's notice if something goes wrong.

To help you find the absolute best fit, tell me:

  • Are you renting or do you own the home?

  • Do you have any single items worth more than $3,000 (like an e-bike, high-end computer, or jewelry)?

  • Do you live with flatmates , or by yourself/with family?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I'm getting contents insurance for the first time. Which NZ contents insurers should I look at?

When shopping for contents insurance in New Zealand for the first time, it helps to look at providers recognized for customer satisfaction, value, and claims performance. Consumer advocacy and industry awards highlight several key insurers worth evaluating:

  • FMG (Farmers Mutual Group) : Ranked highest for customer satisfaction in contents insurance (at 78%) in Consumer NZ's Insurance Satisfaction Survey, with customers praising their value for money and tailored support. [Consumer NZ]

  • MAS (Medical Assurance Society) : Another top-rated smaller provider shining in Consumer NZ's satisfaction survey for customer communication and support, though check eligibility requirements if you aren’t in specific professions. [Consumer NZ]

  • Tower : Winner of Canstar's Home & Contents Insurer of the Year Award for three consecutive years, recognized for competitive pricing structures and flexible tiered levels of cover (Standard, Plus, and Premium).

  • AA Insurance : Frequently scores exceptionally high in customer satisfaction, particularly for claims communication and the ease of the claims process. [Canstar NZ]

  • AMI & State: Both carry Canstar 5-Star Outstanding Value Awards for specific comprehensive or plus contents products and are household mainstays for broad policy availability. [Canstar NZ]

To help narrow down which provider fits best, could you let me know:

  • Are you renting or do you own the home?
  • Roughly what total sum insured (value of your belongings) are you looking at?
Ask anything

Captured 11 October 2026