Search studies, brands and more…⌘ KExplore research

Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

What coverage and timing risks should I check before switching house insurance providers?

Switching house insurance providers in New Zealand is mainly about avoiding gaps in cover, unexpected exclusions, lower-than-expected claim payouts, and timing problems between policies. The cheapest premium isn't necessarily the best deal if the new policy covers less or applies different conditions.

Here’s a practical checklist to work through before cancelling your current policy.

1. Coverage risks to check

Sum insured and rebuild costs

Check that the new sum insured would cover rebuilding your home, including demolition, debris removal, professional fees, consent costs and current construction prices. Don't assume your property's market value is the right figure; land value and rebuild cost are different.

  • Check whether the policy has a fixed sum insured or any additional rebuild-cost protection.
  • Review special features such as retaining walls, decks, garages and outbuildings.

Natural hazards and disaster cover

Compare cover for earthquakes, landslides, flooding, storms, coastal erosion and other natural hazards. Check both the insurer's policy wording and the role of the Natural Hazards Commission Toka Tū Ake (NHC).

  • Understand the excesses for earthquakes and other events, which may differ substantially.
  • Check exclusions for gradual damage, land movement, sea-level-related risks and previously damaged property.
  • Confirm whether retaining walls, driveways, paths and other land improvements are covered, and to what extent.

Water damage, leaks and gradual damage

Pay particular attention to hidden leaks, leaking pipes, rot, mould, faulty workmanship and water entering through roofs or foundations.

  • Compare cover for sudden and accidental damage with any limited cover for gradual damage.
  • Check how long a leak can have been occurring before cover is restricted, and what the maximum payout is.
  • Ask how pre-existing damage or a known maintenance issue would be treated.

Special property features and exclusions

Check that the new insurer knows about any features that could affect eligibility or premiums, including older construction, unusual materials, unconsented alterations, a long-term vacant property, home-based business use or a rented portion of the house.

Compare cover for matching materials, temporary accommodation, demolition, code upgrades, alternative accommodation limits and emergency repairs.

Excesses, limits and settlement rules

A lower premium may come with a higher excess or tighter sub-limits. Compare the excess for each major event, not just the standard excess.

Also check whether the insurer pays to repair or rebuild, how partial damage is settled, and whether special limits apply to fences, sheds, retaining walls and other structures.

2. Timing risks when you change insurers

The most important rule is to get the new cover confirmed before cancelling the old policy.

  1. A gap between policies

Confirm the new policy's exact start date and time in writing. Don't rely on an online quote, an application submission or a verbal indication that you are eligible.

  1. Damage just before or during the switch

If a storm, leak, earthquake or other damaging event occurs before the new policy starts, the old policy may be the relevant policy, even if you discover the damage later. Notify the insurer promptly and keep photos, dates and repair records.

  1. Existing damage or an unresolved claim

If you have a current claim, known damage, a leaking roof or unrepaired earthquake damage, ask both insurers how the situation will be handled before switching. The new insurer generally won't cover damage that already occurred before its cover began.

  1. Acceptance conditions and waiting periods

Check whether the new insurer has accepted the risk unconditionally or requires inspections, repairs, further information or other conditions. Ask whether any waiting period or special exclusion applies to your particular cover.

  1. Mortgage and payment administration

If your home has a mortgage, check that the new policy meets your lender's insurance requirements and that any interested-party details are correct. Confirm the old policy's cancellation date, refund arrangements and any outstanding premium.

One important New Zealand-specific point: if your home has fire insurance, it will generally have access to government natural hazards cover through the Natural Hazards Commission Toka Tū Ake (NHC). However, that is not comprehensive cover for every building, land feature or disaster-related expense. The applicable legislation also depends on when the damage first occurred. About natural hazards cover :: Natural Hazards Commission Toka Tū AkeCover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū Ake

3. New Zealand-specific checks

Before making the change, pay particular attention to these issues:

4. A final comparison checklist

Use this before you accept the new policy.

Switching readiness

0 of 10

New policy accepted and start date/time confirmed in writing

Sum insured and rebuild-cost assumptions checked

Standard and event-specific excesses compared

Earthquake, flood, landslide and storm cover compared

Gradual damage and hidden leak limits checked

Temporary accommodation and demolition costs checked

Retaining walls, garages, sheds and other structures checked

Existing damage and open claims discussed with the relevant insurer

All application answers accurate and material facts disclosed

Mortgage lender requirements and cancellation arrangements confirmed

Copy checklist

My recommendation: Don't cancel the existing policy until the replacement cover is confirmed, the important exclusions have been compared, and any existing damage or claims have been addressed. A short period of overlap may be preferable to a gap, but confirm the cost and terms first.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

What coverage and timing risks should I check before switching house insurance providers?

Switching house insurance providers in New Zealand requires careful management of timing and policy wording to avoid accidental gaps in cover or unexpected financial exposure.

The primary coverage and timing risks to check before making the switch include:

1. Timing and Stand-Down Risks (The "Gap" Trap)

  • New Policy Stand-Down Clauses: Many New Zealand house insurance policies feature stand-down or restriction periods for certain weather-related events (such as storms, floods, or landslips) occurring immediately after a policy starts. For example, some insurers exclude specific weather events within the first 72 hours of a new policy inception.
  • The Continuity Exception: Crucially, many wordings waive these initial weather exclusions if the new policy starts immediately after the seamless cancellation of a previous policy. If you create a gap—even by a single day—you risk losing this continuity protection, leaving your home vulnerable.
  • Order of Operations: Never cancel your old policy until your new policy is fully accepted, issued, and paid for. If you cancel first and the new provider subsequently declines the application, applies an unexpected exclusion, or delays processing, you could be left entirely uninsurable or exposed.

2. Policy Wording and Scope Differences

  • Sum Insured vs. Indemnity/Total Replacement: Most New Zealand house policies operate on a Sum Insured basis (where you nominate a maximum payout calculated via calculators like Cordell Sum Sure). Ensure your new provider’s calculation method and limits match or exceed your actual rebuild costs, including professional fees and demolition.
  • Natural Hazard and Excess Structures: Check how different insurers treat natural disaster excesses (such as EQCover/Natural Hazards Commission (NHC) levies vs. private land/retainer walls). Some policies apply distinct or higher excesses for retaining walls, driveways, paths, or fences damaged by natural hazards.
  • Temporary Accommodation Benefits: If your home becomes uninhabitable due to a major event, check the limits and duration of temporary accommodation support included in the new policy, as these vary significantly between insurers.

3. Financial and Administrative Details

  • Cancellation Fees vs. Refunds: Check whether your current provider charges a cancellation fee, or if they will provide a pro-rata refund for the unexpired portion of your annual premium. Also, check if your new insurer offers a "cooling-off period" (typically 21 days).
  • Loss of Bundled Discounts: If you currently bundle your house, contents, and car insurance with one provider to receive a multi-policy discount, switching just your house insurance might cause your remaining policies to increase in price. Always calculate the net difference across all policies rather than looking at the house quote in isolation.

Recommended Switch Sequence

  1. Secure the new policy first: Apply, get written confirmation of acceptance, and pay the first premium for a start date that aligns precisely with your old policy's end date (or overlaps by a single day to guarantee seamless continuity).
  2. Read the schedule and wordings: Confirm the start date is active and check that no unexpected exclusions were added during underwriting.
  3. Cancel the old policy: Only after the new policy is fully in force should you contact your previous insurer to cancel and request your refund.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

What coverage and timing risks should I check before switching house insurance providers?

AI Overview

Switching house insurance providers in New Zealand can save you money, but navigating it poorly can leave you heavily underinsured or entirely without coverage. Because New Zealand insurers heavily rely on risk-based pricing and enforce strict policy wordings, you must carefully evaluate key timing and coverage risks before making a move.

⏱️ Critical Timing Risks

  • The 72-Hour "Stand-Down" Exclusion: Many NZ policies (such as Tower Insurance) include a 72-hour stand-down period for severe weather events. If you leave a time gap between policies, or if a named cyclone or storm occurs within the first 72 hours of your new policy, damage from a flood, storm, or landslip will not be covered. Ensure your new policy start date is perfectly aligned with (or slightly overlaps) your old policy's end date to guarantee continuous coverage.

  • High-Risk "Embargos" During Active Weather: If a major storm, flood, or wildfire is currently threatening New Zealand, insurers frequently place a temporary "embargo" on writing new business. If you cancel your old policy before securing the new one during an active event, you could find yourself unable to get any coverage at all.

  • Mid-Term Cancellation Fees: While you can technically switch at any point, doing so mid-term may trigger cancellation fees from your current provider. It is usually cleanest to time your switch with your annual policy renewal.

🏡 Severe Coverage Risks

  • Sum Insured vs. Area Replacement Gaps: Most NZ insurers use the Sum Insured model (a strict fixed dollar cap on what they will pay to rebuild). A few providers offer Area Replacement (where they rebuild based on the house's square meterage regardless of fluctuating material costs). If you switch from an Area Replacement policy to a Sum Insured policy without using an accurate, updated rebuild calculator, you risk severe underinsurance.

  • Retaining Walls and Special Structures: In New Zealand's hilly terrain, retaining walls are essential. Many basic policies cap retaining wall coverage or completely exclude structures like bridges, culverts, or private utility plants unless declared. Compare the hidden limits on your old policy against the new one.

  • Gradual Water Damage Caps: Sudden pipe bursts are widely covered, but slow, hidden leaks (gradual damage) have varied caps. Tiered policies (e.g., AMI or Tower) limit gradual water damage payouts to specific amounts (ranging from $1,000 to $3,000). A drop in this cap could leave you out of pocket for major rot.

  • Splitting Your House and Contents Policies: If you move your house insurance but leave your contents with another provider, you face two primary risks:

  • Double Excesses: For a single event (like a house fire), you will have to pay two separate excesses to two different companies.

  • Gray-Area Claims: Items like fixed floor carpets can sit in a gray zone between "house" and "contents". If a flood ruins your carpet and your insurers disagree on who pays, your claim can be heavily delayed.

⚠️ The Risk-Based Pricing Trap

If you live in a high-risk zone—such as low-lying coastal areas prone to flooding, or earthquake-exposed areas like Wellington or Christchurch—do not cancel your current policy until a new provider has officially approved your application. Because NZ insurers heavily scrutinize properties built before 1935 or those with a history of natural hazard claims, you may find that other providers will either refuse to cover you or quote a drastically higher premium.

To help look into this further, could you tell me roughly where in the country your home is located and the approximate age of the property? This will help pinpoint any localized geographic or heritage risks you need to flag.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

What coverage and timing risks should I check before switching house insurance providers?

Before switching house insurance providers in New Zealand , you must carefully check for coverage gaps, policy definition differences, and precise timing alignment to avoid being uninsured or facing cancellation penalties.

Coverage Risks to Check

  • Sum Insured vs. Area Replacement: Understand whether your new policy uses a fixed "sum insured" cap or an "area replacement/full rebuild" model. Ensure your sum insured calculation (using tools like the Cordell Sum Insured Calculator or provider calculators) accurately reflects current local building inflation and ConsumerBuild recommendations.

  • Pre-existing Damage and Disclosures: Disclose any un-repaired earthquake, storm, or land damage. New insurers will ask about past claims and damage; failing to declare them can void your new policy.

  • Risk-Based Pricing and Location Exclusions: Major New Zealand insurers use full risk-based pricing. If your property is in a high-risk zone for floods, coastal erosion, or earthquakes (such as parts of Wellington, Christchurch, or recent flood-prone areas), a new provider may exclude certain natural hazards or charge significantly higher excesses.

  • Policy Definitions and Sub-limits: Compare definitions for temporary accommodation, retaining walls, landslips, and accidental damage. A cheaper premium often comes with tighter sub-limits or higher standard excesses.

Timing Risks to Check

  • Coverage Gaps: Ensure your new policy start date matches the exact minute your old policy ends. Never leave a multi-hour or multi-day gap, as any sudden event (like a fire or storm) occurring in between will leave you completely unprotected.

  • Double Insurance Overlap: Avoid overlapping periods unnecessarily unless required for transition, though overlapping by a single day is safer than a gap. Check if your old provider charges an administrative cancellation fee or retains a portion of prepaid annual premiums.

  • Cooling-Off Periods: Leverage the statutory or provider-offered cooling-off period (usually 14 to 30 days) to review your new policy documentation in full before permanently cancelling your old arrangement.

  • Auto-Renewal Traps: Check your current policy renewal date to prevent automatic renewal and subsequent deduction of a new annual premium just as you are trying to switch. [Canstar NZ]

If you tell me your region and the age/construction type of your house , I can provide more specific guidance on what risk exclusions or sum-insured factors to look out for.

Ask anything

Captured 11 October 2026