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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

How can I review whether my current NZ contents policy still fits after moving house?

Moving house is a good time to check your New Zealand contents insurance. Your existing policy may still be suitable, but the new home's security, layout, storage arrangements and the value of your belongings could change what you need.

The aim is to make sure your contents are insured at the new address, for the right amount, with cover that matches how you now live.

Your post-move contents insurance checklist

  1. Confirm your new address is covered
  • Check that your insurer has your new address and the correct move-in date.
  • Ask whether your policy covers belongings while moving between properties or temporarily stored elsewhere.
  • Check whether the new property's location, construction or security affects eligibility, premiums or excesses.
  1. Recalculate the value of your belongings
  • Review furniture, appliances, clothing, electronics, sporting equipment and other personal possessions.
  • Include items bought since you last reviewed your cover, and anything you received as a gift.
  • Check whether your sum insured reflects the cost of replacing everything with new items, if that is how your policy defines cover.
  • Check special limits for jewellery, artwork, collections, bicycles and other high-value possessions.

A contents calculator or room-by-room inventory can help you estimate the replacement cost.

  1. Review the new property's risks

Consider whether the property has:

  • Different locks, alarms, gates or other security features.
  • A garage, shed, sleepout or external storage area.
  • Shared access, communal areas or a body corporate.
  • Greater exposure to flooding, coastal hazards or other natural hazards.

Ask your insurer how these features affect your contents cover, including any exclusions or conditions for items stored outside the main dwelling.

  1. Check what's covered — and what isn't

Review your policy wording for:

  • Accidental damage versus specified events such as fire, theft and storm damage.
  • Excesses and limits per item or category.
  • Cover for laptops, phones and other belongings taken outside the home.
  • Items belonging to flatmates, boarders or other household members.
  • Temporary accommodation, alternative accommodation or other additional benefits, if included.

Don't assume that all contents policies cover the same events or belongings.

  1. Compare the price with the protection

Get your insurer to confirm your updated premium, excesses, sum insured and any changed terms. If you compare other providers, compare the actual cover and exclusions as well as the annual price.

A cheaper premium may come with a higher excess or narrower cover.

Two New Zealand-specific points to watch

  • Moving-day cover: Don't assume your normal policy covers belongings while a removal company is transporting them. Consumer NZ warns that standard contents policies may exclude third-party removals. Check your wording and arrange transit cover if needed. Moving or sending goodsHow to get the best house and contents insurance
  • Cover at both addresses: Some insurers provide temporary cover at the old and new properties, but time limits and conditions vary. For example, MAS describes up to 30 days of cover at the new address under its contents policy, while a State policy document describes a 14-day arrangement subject to conditions. Your own policy wording takes precedence. MAS Contents InsuranceHome Comprehensive and

For independent guidance, see Consumer NZ's contents insurance guide and the Insurance Council of New Zealand's consumer guides.

What to ask your insurer

You can use this short message:

Writing

Hi, I've recently moved house and would like to review my contents insurance.

Could you please confirm:

  • My new address and move date are recorded correctly.
  • Whether my belongings are covered at both addresses and during transit.
  • Whether my current sum insured is sufficient.
  • Whether my new property's features affect my cover, exclusions, excess or premium.
  • Whether any changes are recommended to my policy.

Please confirm any changes to my cover in writing, including when they take effect.

Thank you.

Want to narrow down what you need to check?

The most useful starting point is your new living arrangement.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

How can I review whether my current NZ contents policy still fits after moving house?

Moving house is a prime time to review your contents insurance. A policy that fit your old lifestyle, home size, or location may leave you underinsured or paying for coverage you no longer need.

A structured approach to reviewing and updating your New Zealand contents policy involves the following key steps:

1. Re-Evaluate Your Sum Insured (The "Replacement Value" Test)

Your contents sum insured should reflect what it would cost to buy everything new today, not what you paid for it or what it’s worth secondhand.

  • Lifestyle and Asset Changes: Did you upgrade furniture, buy expensive electronics, or acquire jewellery/art since your last review? Conversely, did you downsize or sell items?
  • Use a Calculator: Most major NZ insurers (such as AA Insurance, Tower, or AMI) provide online contents calculators. Walk through your new home room-by-room to account for forgotten items in the garage, shed, and wardrobes.

2. Check Security and Risk Profile at the New Address

Insurance premiums and conditions in New Zealand depend heavily on your specific location.

  • Security Standards: Check if your new home meets your insurer's security requirements. Many policies require specific types of deadlocks on external doors and keyed locks on accessible windows.
  • Environment and Risk: Moving to a different suburb or region can alter your risk profile (e.g., changes in local burglary rates, flood zones, or slip risks). This can impact both your premium and your excess.

3. Understand Transit and Storage Cover

Standard contents policies in New Zealand do not automatically cover your belongings while they are being moved in a truck or held in temporary storage.

  • In-Transit Risk: Ask your insurance provider if they offer a temporary transit extension, or check if your professional removalist company provides carrier liability or transit insurance.
  • Storage Facilities: If your items are going into a commercial self-storage unit during the move, check how long your policy covers them off-site (many policies limit or exclude off-site storage without an explicit notification).

4. Manage the Overlap Period

  • Double Cover vs. Gaps: If your moving dates span a few days or weeks where you own or rent both properties, you may need temporary dual-location cover so your items are protected at both houses while you move.
  • Notify Your Insurer Early: Contact your provider before you move. Provide them with your exact moving date, old address, and new address to ensure continuous cover and avoid awkward claims disputes if something happens during the transition.

Would you like help creating a room-by-room inventory checklist to calculate your new sum insured?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

How can I review whether my current NZ contents policy still fits after moving house?

AI Overview

Reviewing your contents insurance policy after moving house is a crucial step. Because NZ policies are tied directly to your physical address, a change of location completely shifts your premium risks, policy rules, and coverage needs.

Use this structured approach to review whether your policy still fits:

1. Confirm Your Risk Profile and Address Details

Insurers determine premiums based on localized risks, such as regional flooding, earthquakes, and neighborhood crime statistics.

  • Update the address immediately: Log into your provider’s portal (e.g., My AA, My AMI, or My Tower) to change your physical location.

  • Be prepared for premium adjustments: Your costs may increase or decrease depending on the new area’s hazard data.

  • Note security features: If your new home has a monitored alarm, deadbolts, or a fully fenced section, mention this to your insurer—it could earn you a premium discount.

2. Recalculate Your "Sum Insured"

Moving into a different space usually changes what you own. You may have downsized and sold belongings, or upsized and bought a new couch, fridge, or whiteware.

  • Avoid underinsurance: The average Kiwi household has between $80,000 and $150,000 worth of contents to replace new-for-old.

  • Do a room-by-room audit: Go through your new home and estimate the new replacement cost (not the secondhand Trade Me value) of all items. Use online tools like the State Insurance Contents Calculator or the Vero Contents Guide to tally up the figures.

3. Check Policy "Special Limits" for High-Value Items

If you purchased new lifestyle gear or valuables for your new home (like an e-bike, high-end lawnmower, or extra office tech), check your policy's sub-limits.

  • Most standard NZ contents policies cap payouts on specific categories. For instance, providers like MAS restrict unsupervised jewellery or bicycles to around $8,000 and home electronics to $5,000 unless they are explicitly itemized on your certificate.

  • Inform your insurer if any single item exceeds these limits so they can add them as specified items.

4. Review Your Living Situation & Liability

  • Are you flatting? If you have moved into a share-house or taken in flatmates, note that general contents policies usually exclude a flatmate’s personal belongings. They will need to secure their own renters policy.

  • Legal Liability: Ensure your policy retains strong personal liability cover (typically up to $2 million in NZ). This is critical if you are renting and accidentally cause structural damage to your landlord's property, like starting a kitchen fire.

5. Benchmark and Compare Providers

A change of house is the perfect benchmark trigger to stop auto-renewing. Before locking in your transferred policy, request a few alternative quotes. Reviewing platforms like Quashed Market Scan or Canstar NZ can help you check if another insurer offers a better rate or lower excesses for your new geographical zone.

If you'd like to dive deeper, tell me:

  • Have your living arrangements changed? (e.g., renting, buying, or living with flatmates?)

  • Did you put any items into commercial storage during the move?

  • Who is your current insurance provider?

I can give you the exact steps or parameters that apply to your situation.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

How can I review whether my current NZ contents policy still fits after moving house?

Reviewing your contents insurance policy after a move is essential because your new home's location, layout, and security features can change how much coverage you need and how much it costs.

Here is how you can systematically review and update your New Zealand contents policy:

  • Recalculate your sum insured: Do an updated inventory check of your belongings using an online contents calculator (such as those provided by most NZ insurers or the AA Insurance Guide). A move is a great time to realize you've accumulated more items, or conversely, downsized. Ensure your total sum insured reflects what it would cost to replace everything brand new today (minus standard wear and tear exclusions).

  • Check transit and temporary dual-address cover: Most New Zealand insurers (like AA Insurance or AMI) automatically cover your belongings at both your old and new addresses for a brief transition window (typically around 21 days) and provide limited transit cover. Check your specific policy wording or contact your provider to confirm these timeframes so you aren't caught uninsured if the move takes longer than expected.

  • Evaluate location and risk factor changes: Your new geographic location, suburb risk profile, and whether you've moved from a standalone house to an apartment or gated complex will affect your premium. Check if your new home has different security features (e.g., specific window locks, burglar alarms, or body corporate security) that your insurer needs to know about to adjust your terms or pricing. [MoneyHub NZ]

  • Review specified vs. unspecified items: High-value items like jewelry, art, or high-end electronics often have single-item limits under a standard policy. Verify whether your current limits still apply or if certain items need to be specifically "specified" on your policy for full-value protection at your new place. [AA Insurance]

  • Contact your insurer before or immediately on moving day: Notify your provider of your change of address. They will update the risk profile for the new property, verify if any temporary storage or transit endorsements are required, and issue an updated policy schedule. You can reference general market overviews via platforms like MoneyHub NZ to compare if your current provider remains competitive post-move.

If you'd like, let me know:

  • The type of property you moved into (e.g., standalone house, apartment, rental)
  • Whether you used professional movers or moved yourself
  • If any items are currently in storage

I can give you more targeted steps on what to check with your insurer.

Ask anything

Captured 11 October 2026