Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

We've found a cheaper house policy, but its flood excess is much higher. How risky would that be for us?

A cheaper house insurance policy with a much higher flood excess can be a sensible saving — but it depends on how exposed your home is to flooding, how much extra you would have to pay after a flood, and how often you could realistically face a claim.

In New Zealand, I'd be particularly careful about this trade-off because flood damage can be expensive, and a flood excess can leave you with a substantial bill even when your insurer covers the rest.

The key question isn't just whether flooding is likely. It's whether the premium savings are worth taking on that extra financial risk.

1. What a higher flood excess could mean for you

Imagine these three scenarios. The figures are illustrative, not estimates of your actual risk.

Current policy Cheaper policy
Annual premium $2,400 $1,900
Flood excess $1,000 $5,000
Annual saving — $500

With the cheaper policy, you'd save $500 a year but pay an extra $4,000 if you had a flood claim.

Your break-even point in this example

$4,000 ÷ $500 = 8 years

If you had one flood claim, it would take eight years of premium savings to recover that additional excess, assuming premiums and excesses stay unchanged.

That doesn't mean a flood is likely every eight years. It means that one claim could wipe out eight years of savings. Multiple claims, or damage below the excess, could make the cheaper policy less attractive still.

2. How risky is flooding for your particular home?

I'd think about it in three broad categories.

Lower concern

Your property is outside mapped flood-hazard areas, hasn't experienced flooding, and has good drainage. A higher flood excess may be a reasonable trade-off if you can comfortably afford it.

Moderate concern

The area has surface-water ponding, nearby streams, drainage problems or a history of localised flooding. I'd want to understand the property's exposure before switching.

Higher concern

The house has flooded before, lies in a mapped floodplain, sits low relative to surrounding land, or has a known history of water entering the building. I'd be reluctant to accept a substantially higher excess without strong financial reserves and a clear understanding of the risk.

These are screening guidelines, not a prediction of your home's flood probability. In New Zealand, you can start by checking your local council's flood-hazard maps and asking your insurer about the property's specific risk.

3. An important New Zealand insurance detail

The Natural Hazards Commission Toka Tū Ake provides limited cover for eligible land damage caused by floods, but flood damage to the house itself is generally covered by your private insurer, subject to your policy terms. Don't assume that the government-backed natural hazards cover will make up for a large private-policy flood excess. About natural hazards cover :: Natural Hazards Commission Toka Tū AkeCover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū Ake

Before switching, check:

  • Whether the excess applies to every flood event or is calculated differently in certain circumstances.
  • Whether flood damage to the building, contents and temporary accommodation are covered, and what excess applies to each.
  • Whether the cheaper policy has any flood exclusions, restrictions or special conditions.

4. Let's work out whether the saving is worth it for you

If you share a few details, I can calculate the financial trade-off and help you assess the risk more meaningfully.

You don't need to know everything to start. The premium saving, the two excess amounts and whether flooding has occurred at the property are the most useful first details.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We've found a cheaper house policy, but its flood excess is much higher. How risky would that be for us?

Evaluating whether a cheaper house insurance policy with a much higher flood excess is "risky" depends primarily on your property's actual geographic exposure to flooding and your financial buffer.

In New Zealand, private house insurance policies generally cover flood damage to the physical building and its contents (while the government's Natural Hazards Commission / NHC Toka Tū Ake primarily covers specific land categories, retaining walls, and clean-up like heavy silt). When insurers apply a steep flood excess—sometimes ranging into several thousand dollars or a specific percentage of the claim compared to a standard baseline excess—it changes the financial equation significantly.


Key Factors to Determine Your Risk Level

  1. Your Property's True Geographic Risk

    • Low Risk: If your home is elevated on a hill or well away from rivers, streams, and low-lying stormwater bottlenecks, a high flood excess is essentially a paper tiger. You are trading a low-probability event for a guaranteed annual saving on your premium.
    • High Risk: If your property is in a known flood zone, near a waterway, or has a history of surface flooding or poor local stormwater drainage, a high flood excess means you are taking on a massive out-of-pocket liability for a realistic hazard.
  2. The Math: Premium Savings vs. Potential Out-of-Pocket Cost

    • Calculate the exact annual savings of the cheaper policy (e.g., saving $400 a year).
    • Compare that to the difference between your standard excess and the new flood excess (e.g., an extra $3,000 or $5,000 out-of-pocket if a flood hits).
    • Rule of thumb: Divide the difference in excess by your annual savings. If it would take 5 to 10 years of saved premiums just to cover that single higher payout in a worst-case scenario, the risk may outweigh the discount.
  3. Your Liquid Emergency Buffer

    • Can you comfortably absorb a sudden, unexpected cash outflow of several thousand dollars for clean-up and repairs without derailing your personal finances? If dipping into emergency savings for a high excess would cause financial distress, the cheaper policy carries high real-world risk.

Recommended Next Steps

  • 1. Check Council Hazard Maps and LIM Reports: Look up your local council's online natural hazard/flood mapping tools or your property's Land Information Memorandum (LIM) to see if your section is designated in a 50-year or 100-year flood plain.
  • 2. Review the Exact Wording: Check whether the flood excess applies broadly to any water entering the home from surface runoff, heavy rain, or overflowing drains, as definitions can vary between insurers.
  • 3. Compare Total Cost of Ownership: Weigh the annual premium difference against your capacity to self-insure that specific gap.

How close is your home to a river, coast, or low-lying area prone to pooling water during heavy rainstorms?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We've found a cheaper house policy, but its flood excess is much higher. How risky would that be for us?

AI Overview

Accepting a cheaper premium with a significantly higher flood excess is inherently risky, because New Zealand insurers now use hyper-targeted, address-level risk mapping. If an insurer has carved out a large, separate flood excess (often ranging from $2,500 to $10,000+), it means their data shows your specific property faces an elevated risk of flooding.

The shift away from standard, low-excess policies means you are effectively "self-insuring" the first major block of any climate-related structural damage.

Evaluate Your Financial Exposure

To determine if the premium savings are worth the gamble, weigh the mechanical structure of how flood risk and insurance claims work across New Zealand:

+-----------------------------------+-----------------------------------+

| Standard Policy (Higher Premium) | Cheaper Policy (High Flood Excess)|
+-----------------------------------+-----------------------------------+

| • Standard excess (e.g., $500) | • Standard excess for fire/theft |
| • Predictable annual cost | • Massive out-of-pocket if flooded|
| • Insurer holds the majority risk | • High risk of future non-renewal |
+-----------------------------------+-----------------------------------+

1. Calculate the Break-Even Point

Determine how many "flood-free" years you need to actually save money.

  • Formula: text{Excess Difference} div text{Annual Premium Savings} = text{Years to Break Even}

  • If you are saving $500 a year on premiums but your flood excess jumps by $5,000, you must go 10 consecutive years without a single flood event just to break even on that choice.

2. Know the NHC (EQC) Splitting Trap

Many Kiwis mistakenly believe the government covers flood damage to homes. In New Zealand, the Natural Hazards Commission Toka Tū Ake (formerly EQC) only covers land damage (within 8 meters of your home) from storms and floods. The actual house structure is entirely covered by your private insurer. If a flood ruins your carpets, gib boards, and kitchen, your private insurer's high flood excess applies entirely to those repairs.

3. Anticipate the "Insurance Retreat" Blind Spot

A high excess is frequently a stepping stone to insurance retreat. If local council models or international underwriters flag your property's zone as increasingly volatile, your insurer may raise the excess this year, dramatically spike the premium next year, and eventually refuse to renew flood cover altogether. This can severely compromise your ability to maintain a mortgage (as banks require active home insurance) and diminish your property's resale value.

3 Steps to Verify Your Real Risk

Before signing the new policy, check the physical risk profile of your land:

  • Audit Council Hazard Maps: Do not rely on generic address search tools. Go directly to your regional council’s GIS flood viewer to overlay overland flow paths and 1-in-100-year flood plains onto your exact section.

  • Look for "Bathtubs": Check if your house sits in a designated pluvial "flood-prone" depression or ponding area, which traps water when local stormwater infrastructure reaches maximum capacity.

  • Consult a Broker: Contact an independent insurance broker to see if other major New Zealand underwriters view your property with the same severity, or if this specific insurer is simply aggressive with their risk-pricing model.

To help narrow down whether this high excess is manageable for you, could you share roughly how much higher the flood excess is compared to your current policy, and whether you've noticed any surface flooding or overland flow paths on your property or street during past heavy rains?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We've found a cheaper house policy, but its flood excess is much higher. How risky would that be for us?

Switching to a policy with a higher flood excess can lower your regular premium, but it introduces a direct financial gamble. In New Zealand , while the government's Natural Hazards Commission (Toka Tū Ake NHC) covers certain natural disasters like earthquakes or landslips, storms and floods affecting the physical house structure are handled entirely by your private house insurance policy.

How risky that higher excess is depends on a few critical factors:

  • Location and Geography: If your property is elevated, well away from major rivers, surface water pooling, or heavy storm run-off paths, the actual risk of making a flood claim is low. In that scenario, a higher excess is mostly a paper risk that saves you money year-on-year.

  • Local Weather Patterns: With increasingly severe weather events and atmospheric rivers hitting parts of New Zealand more frequently, localized flash flooding is becoming harder to predict. Even properties not traditionally considered "flood-prone" can suffer damage from blocked local drains or torrential downpours.

  • Financial Buffer: Ask yourself whether you could comfortably pay that high excess out-of-pocket on short notice if a severe weather event flooded your lower levels, ruined carpets, or damaged walls. If a sudden multi-thousand-dollar bill would stretch your finances, the short-term premium savings might not outweigh the sudden stress.

  • The Math of Savings: Compare the annual difference in your premium versus the jump in your excess. Calculate how many years of paying the lower premium it would take to equal the cost of that higher flood excess if you did have to claim once.

You can check guidance on property risk and natural disaster cover details via the Natural Hazards Commission Toka Tū Ake or review insurance comparison breakdowns on MoneyHub.

If you'd like to share:

  • How much higher the flood excess is compared to your current policy
  • Roughly where your property sits relative to rivers, streams, or low-lying areas

I can help you crunch the numbers to see if the trade-off makes financial sense.

Ask anything

Captured 11 October 2026