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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

Will my contents insurance cover belongings after flooding or an earthquake in NZ?

In New Zealand, it depends on whether you mean your household belongings (“contents”) or the home itself.

Flooding

  • Contents insurance may cover your belongings damaged by flooding, but this depends on your policy wording. Many comprehensive contents policies cover natural disasters, while some basic policies have exclusions or narrower cover. Check whether your policy specifically includes flood, storm, or natural disaster damage. Consumer NZ
  • The government-backed natural hazards scheme (NHCover, administered by the Natural Hazards Commission Toka Tū Ake) does not cover household contents. For flooding, NHCover generally provides cover for certain residential land damage, not your furniture, appliances, clothing, electronics, and other belongings. Natural Hazards Commission

Earthquake

  • Your contents insurance may cover earthquake damage to your belongings if your policy includes that type of natural disaster cover. The details depend on your insurer and policy limits, including excesses and whether items are covered for replacement value or current value. Consumer NZ
  • NHCover generally applies to homes and some residential land, not contents. Consumer NZ

What to check in your policy

Look for sections covering:

  • “Natural disaster” or “natural hazards”
  • Earthquake
  • Flood/storm damage
  • Replacement value vs indemnity (current value)
  • Contents sum insured (the maximum your insurer will pay)
  • Temporary accommodation or emergency benefits
  • Exclusions (for example, gradual water damage or lack of maintenance)

If you have had a flood or earthquake already:

  1. Take photos/videos of damage before throwing things away (unless unsafe).
  2. Contact your insurer as soon as possible.
  3. Keep receipts for emergency purchases and repairs.
  4. Follow your insurer’s instructions about damaged items.

If you tell me which insurer you have and whether it is contents-only or house-and-contents insurance, I can help you interpret the likely cover.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

Will my contents insurance cover belongings after flooding or an earthquake in NZ?

Yes, generally your contents insurance will cover your belongings if they are damaged or destroyed by a flood or an earthquake in New Zealand, provided you have a valid active policy.

Unlike houses—where natural disaster damage is split between the government scheme (the Natural Hazards Commission / NHC, formerly EQC) and private insurers—contents are handled entirely by your private insurance company.

Key things to know about how this works in New Zealand include:

  • Inclusion in Standard Policies: Most standard contents insurance policies in New Zealand automatically include cover for natural disasters like earthquakes, floods, storms, and landslips.
  • No Government Scheme for Belongings: Government natural hazard cover (NHCover) applies only to residential buildings and certain land. It does not cover personal contents or belongings. Therefore, your private contents insurer is your sole protection for your items.
  • Excesses: For natural hazard claims, you will typically need to pay an excess. Depending on your insurer, this may be your standard policy excess or a specific natural disaster excess.
  • Temporary Accommodation: Many contents policies also include a benefit for temporary accommodation if a flood or earthquake renders your home uninhabitable (which is particularly important for renters, whose landlord's insurance will not cover their personal living arrangements or belongings).

What should you check in your policy?

  • Sum Insured: Ensure your total contents sum insured realistically reflects what it would cost to replace everything you own at current retail prices.
  • Exclusions and Sub-limits: Check if your policy has special limits for high-value items (like jewelry, electronics, or art) or specific clauses regarding items kept in garages, basements, or outbuildings that might be more vulnerable to flooding.

Would you like help reviewing what specific types of items or exclusions to look for in your policy wording?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

Will my contents insurance cover belongings after flooding or an earthquake in NZ?

AI Overview

Yes, your contents insurance will cover your belongings , but the entire claim is handled differently depending on whether the damage was caused by a flood or an earthquake.

In New Zealand, the government's Natural Hazards Commission Toka Tū Ake (NHC, formerly known as the EQC) does not cover personal contents. This means the financial responsibility for your personal belongings rests entirely with your private contents insurance policy.

🌊 Flooding vs. 🛑 Earthquakes: How Cover Works

Feature 🌊 Flooding Damage 🛑 Earthquake Damage
Who Pays for Your Contents? Your private insurer Your private insurer
Government (NHC) Involvement Land only. The NHC covers specific silt and debris removal or land damage around your home. Building only. The NHC covers the first $300,000 + GST of structural house damage.
What is Covered? Sudden and accidental water damage to furniture, appliances, and clothes. Belongings smashed, crushed, or broken during shaking.
Common Exclusions Gradual water damage (e.g., pre-existing leaks worsened by rain). High-value single items (e.g., fine art, jewelry) unless explicitly listed on your policy.
Typical Excess Standard policy excess applies. A specialized, higher natural hazard excess may apply.

⚠️ Crucial Fine Print to Know

  • The "Sum Insured" Cap: Your insurer will only pay up to the total Sum Insured limit listed on your policy schedule. If your limit is $50,000 but it costs $80,000 to replace everything you lost, you will face a shortfall.

  • Replacement vs. Indemnity: Check if you have Replacement Cover (gets you a brand-new equivalent item) or Indemnity Value (only pays what the item was worth second-hand, accounting for depreciation). Most comprehensive NZ policies default to replacement cover for standard items.

  • Alternative Accommodation: If a major flood or earthquake leaves your home unsafe or uninhabitable, most contents policies include an automatic benefit to help cover your temporary accommodation costs up to a specific limit.

📋 What to Do Immediately After an Event

  1. Prioritize Safety: Never wade through floodwaters or enter a structurally compromised building.

  2. Document Everything First: Take extensive, timestamped photos and videos of the damage before you clean up or throw anything away. Capture waterlines on the walls and furniture.

  3. Make a Room-by-Room List: Detail every ruined item, noting approximate purchase dates and original costs if you can recall them.

  4. Contact Your Insurer: You only need to deal with your private insurance company (e.g., AA, Tower, AMI, State). Even if there is structural building damage involving the government's NHC layer, your private insurer will manage the entire claim process on your behalf.

To help you figure out if you're fully protected, what is your current Sum Insured limit for contents, and do you own or rent the property?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

Will my contents insurance cover belongings after flooding or an earthquake in NZ?

Whether your contents insurance covers your belongings after flooding or an earthquake in New Zealand depends on the type of event and how your private policy is structured.

The government-backed scheme—run by the Natural Hazards Commission Toka Tū Ake (formerly EQC)—does not cover personal contents or belongings. Protection for your furniture, clothing, electronics, and other movable items relies entirely on your private contents insurance policy.

  • Earthquake Damage:

  • Most standard private contents insurance policies in New Zealand do cover damage to personal belongings caused by an earthquake.

  • While the Natural Hazards Commission provides a first layer of public disaster insurance for residential buildings and specified land , contents are explicitly excluded from that government cover. Consequently, claims for broken or ruined household items inside your home must go through your private insurer. [Consumer NZ]

  • Flood Damage:

  • Coverage for flood damage depends heavily on the specific terms, conditions, and exclusions of your private contents policy.

  • The vast majority of comprehensive private contents insurance policies in New Zealand include storm and flood events as standard. However, insurers may assess whether the property had a known high risk or if specific exclusions apply.

  • Note that government natural hazard cover (NHCover) for floods is strictly limited to certain types of residential land damage rather than structural or internal home and contents losses.

If you'd like, let me know:

  • The name of your insurance provider
  • Whether you're looking at an existing policy or shopping for a new one

I can help you check what specific details or flood/earthquake exclusions to look out for in your policy wording.

Ask anything

Captured 11 October 2026