Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

How should I compare NZ insurers for a lifestyle property exposed to bushfire and flood risk?

When comparing New Zealand insurers for a lifestyle property exposed to bushfire and flood risk, focus on whether the policy will actually cover the property’s specific hazards, how much you could recover after a major event, and whether the insurer will continue offering cover at renewal.

Lifestyle properties can be more complicated to insure than standard suburban homes because a single property may include a house, sheds, workshops, fencing, rural access, water infrastructure, and land exposed to different hazards. A low annual premium isn't necessarily a good deal if important structures or flood-related losses are excluded.

1. Compare the cover that matters most

Use the same property details and sums insured when requesting quotes, so the results are genuinely comparable.

What to compare Questions to ask each insurer
Bushfire and wildfire Is damage from wildfire, scrub fire or vegetation fire covered? Are there exclusions for particular vegetation, locations or fire-related circumstances?
Flooding Does the policy cover river flooding, surface-water runoff, flash flooding and overflowing streams? Are any of these excluded or restricted?
Landslip and erosion Are landslip, subsidence, erosion and retaining-wall failures covered, and under what conditions?
House replacement Is the sum insured sufficient to rebuild the home, including demolition, debris removal, professional fees and current construction costs?
Outbuildings Are sheds, garages, barns, workshops, sleepouts and other buildings covered individually or under a combined limit?
Rural infrastructure What applies to fences, gates, driveways, bridges, culverts, water tanks, pumps, irrigation and septic systems?
Contents and temporary accommodation What are the limits for household contents, alternative accommodation and temporary living expenses after an insured event?
Excesses and sub-limits Are there separate excesses or reduced limits for flood, wildfire, natural hazards or high-risk locations?
Future insurability Can the insurer restrict cover, increase premiums or decline renewal because of the property's risk profile?

Important: Do not assume that “natural disaster cover” automatically includes every type of flooding, landslip or rural infrastructure loss. Ask for the exact policy wording and any endorsements or exclusions that apply to your address.

2. Understand New Zealand's natural-hazards cover

This is particularly important for a lifestyle block because the government-backed scheme does not provide comprehensive insurance for all land and rural assets.

The Natural Hazards Commission Toka Tū Ake (NHC) provides NHCover for eligible residential buildings and limited cover for certain residential land, generally accessed through an eligible private fire insurance policy. Cover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū AkeAbout natural hazards cover :: Natural Hazards Commission Toka Tū Ake

Flood damage to the house

Your private insurer is responsible for deciding cover for flood damage to the home. Do not assume NHCover will pay for repairs to the dwelling after flooding. Confirm the private policy's wording and exclusions. Cover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū AkeSection notices :: Natural Hazards Commission Toka Tū Ake

Land damage and landslip

NHCover has specific eligibility rules, limits and exclusions. Its land cover is generally restricted to land under and around eligible buildings, certain supporting accessways, and qualifying retaining walls, bridges and culverts. Extensive paddock damage or driveway repairs may not be fully covered. Get to know your natural hazards cover :: Natural Hazards Commission Toka Tū AkeNatural Hazards Insurance Act :: Natural Hazards Commission Toka Tū Ake

Fences, sheds and rural assets

Check these separately. NHCover's residential protections are not a substitute for insurance of every farm-style structure, fence, access road or piece of equipment. Ask the insurer to itemise which assets are insured and under what limits. Cover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū AkeNatural Hazards Insurance Act 2023

One extra step: check the property's council hazard maps, previous flood or fire history, and record of title for any relevant hazard notices. A section 72 notice, for example, can affect the NHC's decision on a future claim. Section notices :: Natural Hazards Commission Toka Tū AkeTerms and conditions

3. Compare insurers on an equal basis

Start by obtaining quotes from several providers that will consider your property type. Depending on the location, construction and use of the property, you could approach:

  • FMG — ask about its home policy and the suitability of cover for your rural assets.
  • MAS — check its house and lifestyle-property policy options and current wording.
  • AMI — ask whether the specific property and hazards are acceptable.
  • State — check eligibility, flood terms and any property-specific restrictions.
  • Tower — request confirmation of cover for the particular location and structures.
  • An independent insurance broker experienced in rural or lifestyle properties — particularly useful if direct insurers decline the risk or offer materially different terms.

These are a shortlist to approach, not a claim that each provider will insure a high-risk property. Acceptance and policy terms depend on the individual risk. Obtain the current policy wording and written confirmation for your address.

Use a comparison scorecard

You can use this table to record the actual offers received. Treat any blank or unconfirmed item as a question to resolve, not as included cover.

Comparison item Insurer A Insurer B Insurer C
Annual premium, including fees and levies
Bushfire cover confirmed in writing
Flood cover confirmed in writing
House sum insured / rebuild basis
Outbuildings and sheds
Fencing and rural infrastructure
Flood/fire excesses
Special exclusions or sub-limits
Temporary accommodation limit
Conditions for renewal or risk mitigation

Give the greatest weight to the coverage gaps that could cause a financially unmanageable loss. Only compare premiums after checking those gaps.

4. Check the actual policy wording, not just the marketing summary

Two useful starting points are:

A farm homestead with serene and subtle detailing

FMG

Its home policy materials describe rural residential cover, with optional benefits for some lifestyle fencing and pumps. Check the limits, specified items and exclusions in the policy applicable to your quote. Home Insurance Policy WordingHome Insurance Policy Wording

FMG home insurance details

Lifestyle blocks | interest.co.nz

MAS

It offers dedicated lifestyle-property house and contents policies. Its published cover information includes limits for lifestyle buildings, fencing and alternative accommodation. Verify the current schedule and wording for the property you're insuring. Lifestyle Property InsurancePolicy changes

MAS lifestyle-property insurance

Ask every insurer the same specific questions:

  • Does flood cover include overland flow from a hillside, a nearby stream overflowing and water entering the house from surrounding land?
  • Does bushfire cover apply if the fire starts on neighbouring land or in nearby vegetation?
  • Are firefighting costs, smoke damage and damage caused by emergency services covered?
  • Are flood-damaged fences, accessways, retaining walls, septic systems and pumps covered, and what are the limits?
  • Are there waiting periods, unoccupancy conditions or requirements to maintain firebreaks and drainage?
  • Will you insure the property with its known hazard history, and will you confirm any special terms in writing?

5. Prepare a property risk pack before requesting quotes

A well-documented application can make it easier for insurers or a specialist broker to assess the risk.

Include:

  • The property address, land area, house construction, age and rebuild estimate.
  • A list of every building, shed and other significant structure, with replacement values.
  • Photographs of the house, outbuildings, accessways, drainage and surrounding vegetation.
  • Any known flood events, fire incidents, prior claims, council hazard information or title notices.
  • Details of mitigation measures, such as cleared vegetation around buildings, maintained fire access, drainage improvements and flood protection.
  • Whether the home is permanently occupied, occasionally used, rented or used for farm-stay accommodation.

Be accurate and disclose known hazards and previous losses. Ask the insurer what evidence it needs to assess any mitigation measures.

6. Get written answers before choosing

You can send the following request to each insurer or broker.

Email

Subject
: Lifestyle property insurance – bushfire and flood risk assessment

Hello,

I’m seeking insurance for a New Zealand lifestyle property with potential bushfire and flood exposure.

Please confirm whether you can offer cover for the property and provide a quote with the applicable policy wording, schedule, excesses, exclusions and any property-specific endorsements.

In particular, please clarify:

  • Cover for bushfire, wildfire and smoke damage.
  • Cover for river flooding, surface-water runoff, flash flooding and overflowing streams.
  • Cover and limits for the house, outbuildings, sheds, fences, driveways, retaining walls, septic systems, pumps and water infrastructure.
  • The basis of settlement for a total loss and whether the house sum insured is adequate for rebuilding.
  • Flood and fire excesses, relevant sub-limits, temporary accommodation and debris-removal benefits.
  • Any conditions relating to vegetation management, drainage, occupancy, previous claims or known hazards.
  • Any restrictions on renewal or additional risk-management requirements.

Please identify any exclusions or limitations that would leave me responsible for substantial repair or replacement costs following a major bushfire or flood.

I would appreciate written confirmation of the cover available for this specific property, rather than a general product summary.

Kind regards

My recommendation

Compare at least three quotes, including a provider experienced in rural properties and a provider offering a dedicated lifestyle-property policy. If the risks are significant or direct insurers decline the property, use an independent broker with experience placing difficult rural risks.

The deciding factor should be the remaining uninsured loss after a major fire or flood, not simply the premium.

One detail would help me narrow this down: Is the property mainly a home on a lifestyle block, or does it include substantial farming infrastructure, multiple dwellings or commercial activities? That can materially change which policy types and insurers are appropriate.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

How should I compare NZ insurers for a lifestyle property exposed to bushfire and flood risk?

Comparing New Zealand insurance policies for a lifestyle property with bushfire and flood risks requires looking beyond standard urban home insurance. Because lifestyle blocks feature distinct assets (such as multiple outbuildings, long driveways, boundary fencing, and larger acreage) and face heightened environmental exposure, standard policies often leave critical coverage gaps.


Key Dimensions for Comparison

When evaluating New Zealand insurers (such as FMG, Vero, AA Insurance, State, or specialized rural brokers), focus on how they handle the following risk areas:

  • Treatment of Outbuildings and Infrastructure: Standard policies usually cover a single dwelling and an attached garage. A lifestyle property often requires separate, scheduled cover for implement sheds, hay barns, workshops, stables, or pump houses. Check whether insurers offer a flexible schedule of outbuildings or automatically bundle a set amount of rural outbuilding cover.
  • Exclusions and Limits on Fences and Land: The public Natural Hazards Commission (NHC / Toka Tū Ake) provides limited land cover (typically within 8 metres of the home and up to 60 metres for accessways) and explicitly excludes boundary and stock fencing, paths, and driveways. Compare how different private insurers handle fence and gate replacement costs following a bushfire or flood.
  • Flood and Bushfire Excess Structures: Insurers increasingly apply specific hazard excesses (such as a separate percentage- or dollar-based flood excess) for properties in known weather-vulnerable zones. Look closely at how excesses are calculated for weather events versus standard claims.
  • Rural Rebuild Realities: Ensure the policy accounts for remote or lifestyle block logistics. Rebuilding a home or shed on a rural property often incurs higher costs for specialist machinery transport, labor travel, and debris removal compared to standard urban builds.

Action Plan for Comparing Policies

  1. Map and Value Every Asset Individually

    • Action: List your main dwelling, separate secondary dwellings, utility sheds, water/effluent systems, and boundary fencing.
    • Detail: Calculate distinct replacement sum-insured values using current construction cost standards rather than market valuation.
    • Deadline: Complete before requesting insurer quotes to ensure your figures are accurate.
  2. Request Full Policy Wording and Disclosure Schedules

    • Action: Ask prospective insurers or a dedicated rural insurance broker for explicit wordings on "lifestyle properties" or "rural residential extensions."
    • Detail: Check if they cap payouts on outbuildings or apply restrictive definitions to infrastructure like water tanks and drainage.
  3. Scrutinize Natural Hazard and Weather Sub-Limits

    • Action: Review the policy schedule for specific flood or storm exclusions, high natural hazard excesses, or mandatory risk-mitigation requirements (e.g., maintaining clear defensible space around the home for bushfire safety).
    • Detail: Verify how the private policy layers on top of the NHC building cap ($300,000 + GST).
  4. Engage a Specialist Rural Broker

    • Action: If standard direct insurers apply heavy restrictions or premium spikes due to your geographic exposure, consult an independent broker who can negotiate bespoke terms across multiple underwriting markets.

Would you like to explore strategies for calculating accurate rebuild sums insured for specialized rural outbuildings?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

How should I compare NZ insurers for a lifestyle property exposed to bushfire and flood risk?

AI Overview

To compare New Zealand insurers for a high-risk lifestyle property, you must shift from standard online quotes to direct, address-level risk assessments with specialized underwriters or an insurance broker. New Zealand insurers utilize precise, address-specific risk modeling. A high exposure to bushfires or floods can mean the difference between getting a standard policy, facing sky-high excesses, or suffering "insurance retreat" where a provider denies coverage entirely.


1. The Comparison Framework for Risk-Exposed Properties

Do not evaluate policies based on premium price alone. For a lifestyle block with complex risks, use this structural hierarchy to evaluate your options:

  • Availability of Cover: Determine if the insurer will issue a policy at all. Major parent groups like IAG (AMI, State, NZI), Suncorp (Vero, AA Insurance), and Tower use granular hazard data that may flag your address automatically.

  • Excess Structure vs. Premium: High-risk zones often feature punitive natural hazard excesses. Compare whether a lower annual premium is canceled out by a $10,000 to $50,000 flood or storm excess.

  • Lifestyle Block Policy Sub-limits: Ensure the policy is a dedicated rural/lifestyle product rather than a standard suburban residential policy. Standard policies rarely provide sufficient sub-limits for lifestyle assets like fencing, outbuildings (barns, sheds), livestock, or farm machinery.


2. Core Specifics: Flood vs. Bushfire Vulnerabilities

Risk Category What to Look For in the Policy Critical NZ Nuance / Trap
Flood & Storm • High limits for landscaping & retaining walls.
• Mud and silt removal coverage.
• Alternative accommodation terms (e.g., minimum 12–24 months). • Toka Tū Ake EQC caps natural disaster land cover, but you must have a valid private policy first.
• Overland flow/surface water exclusions.
Bushfire & Fire • Total Rebuild Sum Insured that accounts for high rural construction/demolition logistics.
• Coverage for outbuildings and farm boundaries. • Clear distinction between accidental fire and a declared natural disaster fire.
• Exclusions on long boundary fencing or unmanaged shelterbelts.

3. Steps to Execute Your Comparison

  1. Pull the Council Hazard Data: Before approaching an insurer, request a Land Information Memorandum (LIM) or use regional council portals to inspect their specific flood modeling maps. Insurers are using these exact models.

  2. Engage a Rural Insurance Broker: For lifestyle blocks with dual severe risks, bypass direct retail websites. Brokers have direct access to specialized commercial or rural underwriting pools (such as FMG, Rothbury, or Crombie Lockwood) that can customize risk policy wordings rather than relying on automated "yes/no" algorithms.

  3. Check the Policy Escapes: If you are in the process of buying the property, ensure your Sale and Purchase Agreement includes a specific, explicit finance and insurance satisfaction clause. Do not rely on a generic building inspection report.


If you would like to map out your specific comparison options, let me know:

  • Is this for an existing property or a block you are looking to purchase?

  • Are there significant outbuildings, retaining walls, or livestock to protect?

  • Have you already received an initial quote or a refusal from a main bank/insurer?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

How should I compare NZ insurers for a lifestyle property exposed to bushfire and flood risk?

Comparing New Zealand insurers for a lifestyle property exposed to bushfire and flood risks requires looking beyond standard urban policies. Because major insurers like Tower, AMI, State, and NZI use risk-based pricing , your specific geographic exposure heavily dictates your premiums, terms, and availability.

To evaluate and compare providers effectively for a high-hazard lifestyle block, focus on the following key steps:

  1. Understand Risk-Based Pricing and Natural Hazard Cover
  • Review how each insurer calculates risk for your exact location. Insurers map properties using granular data for flood zones and scrub/bush proximity.
  • Check the application of the government’s Natural Hazards Commission (NHC) (formerly EQC) levy and Fire Service levies, which are standard across providers but add to the baseline cost.
  1. Evaluate Policy Limits for Outbuildings and Land
  • Lifestyle properties often feature high-value outbuildings (sheds, barns, stables) and extensive fencing, water tanks, or landscaping.
  • Compare whether an insurer bundles these secondary structures into the main policy or requires separate, capped sub-limits.
  1. Scrutinize Sum Insured vs. Total Replacement Models
  • Understand if the insurer uses a fixed sum insured cap (where you must estimate the exact rebuild cost) or an area replacement/guaranteed rebuild model.
  • Rural and lifestyle rebuilds can suffer from higher logistics and cartage costs, making accurate valuation critical to avoid underinsurance. [MoneyHub NZ]
  1. Analyze Specific Exclusion Clauses and Excess Structures
  • Read the fine print regarding landslip, flood, and fire clearance exclusions. Some policies carry specific, high excess tiers for flood-prone areas or require strict defensible space compliance around bush/scrub boundaries to maintain fire coverage.
  • Compare voluntary and mandatory excess options to see how adjusting them impacts your annual premium. [MoneyHub NZ]
  1. Utilize Independent Consumer Guidance
  • Review independent breakdowns and comparison frameworks such as MoneyHub Home Insurance Guide or consult the Insurance Council of New Zealand (ICNZ) for consumer codes and disaster preparedness standards. [MoneyHub NZ]

If you'd like to narrow this down, let me know:

  • Is your property near native bush/scrub or a flood plain/river (or both)?
  • Do you have high-value outbuildings or specialized farm/lifestyle infrastructure to cover?

I can provide a more tailored checklist of questions to ask potential insurers.

Ask anything

Captured 11 October 2026