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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

When comparing home policies, how should I judge replacement-value protection and sum-insured tools?

When comparing home insurance policies in New Zealand, judge replacement-value protection and sum-insured tools by one central question:

If your home were destroyed, would the policy provide enough money to rebuild it to the standard you expect, under the policy's actual terms?

A policy can advertise replacement cover and offer a polished online calculator yet still leave you underinsured if the sum insured is too low or important rebuilding costs are excluded.

1. Understand the difference

Replacement-value protection

Covers the cost of repairing or rebuilding your home, subject to the policy's definition of replacement, its limits, exclusions and conditions. Check whether it promises full replacement or caps payment at your selected sum insured.

Sum-insured tool

Estimates the amount you should insure your home for. It helps you set a financial limit; it is not itself insurance and does not guarantee the estimate will cover every rebuilding cost.

In New Zealand, sum-insured home policies are common. The amount should reflect the cost of rebuilding the house, not its market value or the price you paid for the property. Land value is generally separate from the home's rebuilding cost.

2. How to compare policies fairly

Use the same five tests for every insurer. The strongest policy is not necessarily the one with the highest advertised cover or the most convenient calculator.

What to compare What to look for
Payment limit Is the sum insured a hard cap on the insurer's total payout?
Rebuild costs included Are demolition, debris removal, professional fees, council consents and GST accounted for?
Special property features Are retaining walls, pools, garages, driveways and other structures covered, and are any subject to separate limits?
Cost increases Does the policy allow for building-cost inflation during the policy period, or must you add a buffer yourself?
Accuracy support Does the insurer provide a reliable calculator, explain its assumptions and recommend a professional estimate for complex homes?

These details can make a substantial difference to the amount you would need to pay yourself after a major loss. The Insurance Council of New Zealand recommends regularly checking your sum insured and the property details recorded on your policy schedule. House & Contents Insurance: Sum Insured ExplainedHome Sum Insured

3. How to judge the sum-insured calculator

A practical checklist for comparing insurers

Calculator quality checklist

0 of 5

Uses your home's actual characteristicsAccounts for floor area, storeys, construction type, age, quality and design complexity.

Includes the full rebuild billClearly states whether demolition, debris removal, professional fees, consents and GST are included.

Accounts for unusual featuresLets you identify retaining walls, difficult access, slopes, pools, detached buildings and other features that may need separate allowances.

Explains its limitationsDiscloses assumptions, excluded items and whether the estimate is intended for standard homes only.

Helps you keep cover currentMakes it easy to update the estimate after renovations and review it at renewal, with guidance on inflation.

A useful starting point is the Cotality Sum Sure calculator, which is used by some New Zealand insurers. But its estimate is a guide, not a guarantee of the amount required to rebuild. Check its assumptions and whether you need to add costs or a buffer. Home Sum InsuredHow do I work out how much I should insure my house for?

For a large, architecturally designed, older or otherwise unusual home, I would give greater weight to an insurer that supports an independent quantity surveyor's estimate than to one that relies solely on a generic online calculator.

4. Check what “replacement cover” actually means

Do not assume that the phrase replacement value means unlimited cover.

  • Replacement cover with a sum-insured limit: The insurer covers eligible rebuilding costs, but payment is capped at the insured amount, subject to the policy terms.
  • Full replacement cover without a fixed monetary cap: May offer more protection against a shortfall, but check exactly what is promised, what exclusions apply and whether any limits remain.
  • Present-value cover: Settlement is based on the policy's present-value provisions rather than automatically paying the full cost of rebuilding a new equivalent home.

New Zealand insurers use different policy structures, so compare the wording and policy schedule rather than the marketing label alone. Home Sum Insured'Sum Insured' cover for household insurance - what are the risks?How to get the best house and contents insurance

Also check natural-disaster protection. The Natural Hazards Commission Toka Tū Ake generally provides building cover up to $300,000 plus GST for eligible residential buildings, with private insurance covering amounts above the applicable cap. The total settlement remains subject to the relevant policy and statutory rules. About natural hazards cover :: Natural Hazards Commission Toka Tū AkeClaims process :: Natural Hazards Commission Toka Tū Ake

5. A simple example of underinsurance

Suppose a home's estimated rebuilding cost is $900,000, but the owner selects a sum insured of $700,000.

Estimated rebuilding cost

$900,000

Selected sum insured

$700,000

Potential shortfall

$200,000

Illustrative figures. Actual claim payments depend on the policy, covered damage, applicable limits and settlement terms.

The lesson is that a calculator producing a figure is not enough. You need reasonable confidence that the figure reflects your home's true rebuilding cost and that the policy will respond as you expect.

My recommendation

When comparing New Zealand home policies, I would prioritise these features in order:

  1. Clear, dependable rebuilding protection with limits and exclusions you understand.
  2. A credible sum-insured estimate that accounts for your property's specific features and all relevant rebuilding costs.
  3. A practical way to update cover when construction costs rise or you renovate.
  4. Transparent pricing and excesses, compared against the protection actually provided.

For further guidance, see the Insurance Council of New Zealand's house and contents insurance guide and Consumer NZ's home insurance buying guide.

The most important principle is to compare the likely claim outcome, not just the premium or calculator interface.

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ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

When comparing home policies, how should I judge replacement-value protection and sum-insured tools?

Evaluating home insurance protection in New Zealand comes down to understanding how your policy handles the financial risk of a total rebuild. Since the Canterbury earthquakes, most standard residential policies in New Zealand have moved away from unlimited "full replacement" to a capped sum-insured model, though some alternatives and hybrid benefits exist.

1. Replacement-Value Protection vs. Sum-Insured: The Core Difference

  • Sum-Insured Policies: You and your insurer agree on a maximum dollar cap (e.g., $750,000). If your house is destroyed, the insurer pays only up to that limit, even if the actual cost to rebuild is higher. This places the responsibility of calculating and updating the rebuild cost entirely on you.
  • Area Replacement / Full Replacement Policies: Instead of a dollar cap, your policy covers the cost to rebuild a home of the same physical size and standard. If building inflation spikes or materials cost more after a major event (like a cyclone or flood), the insurer absorbs that cost inflation risk rather than you. True area replacement is less common and usually carries a higher premium, though some mainstream insurers offer hybrid variations (such as full replacement for fire, but a capped sum insured for natural hazards).

2. How to Judge and Use Sum-Insured Tools

Because most policies rely on a sum-insured figure, using calculation tools correctly is critical to avoiding under-insurance. When judging or using these tools, keep the following rules in mind:

  • Never confuse market value or council CV with rebuild value: Your property's market price, rating valuation (QV/RV), and land value have no relation to what it costs to clear a site and rebuild a physical dwelling.
  • Use approved industry calculators: Most major New Zealand insurers (such as AMI, Vero, and others) rely on or recommend independent tools like the Cordell / Cotality Sum Sure Calculator. These are tailored to current local construction economics.
  • Account for the "Total" Rebuild Cost: Ensure your tool or calculation explicitly accounts for more than just raw timber and concrete. A proper sum insured must factor in:
    • Demolition and debris removal costs.
    • Professional fees (architects, engineers, council consenting, and project management).
    • Upgrades required to meet current New Zealand Building Code standards (which can be vastly different from when an older home was originally built).
    • Outbuildings, retaining walls, fences, driveways, and decks (check whether your policy bundles these or requires them to be itemized separately).
  • Leverage Insurer Protections (e.g., SumExtra): Some insurers offer extra buffer features (such as an additional 10% payout or temporary safety margins), provided you have calculated your sum insured using an approved tool like Cordell and updated it regularly.
  • Frequency of Review: Construction costs and inflation shift rapidly. Re-run your calculator or consult a quantity surveyor/registered valuer at least every 1 to 3 years, and immediately after completing major home renovations.

Summary Strategy

If you prefer lower premiums and are willing to actively manage and update your policy figures annually, a Sum-Insured policy paired with an official calculator is the standard approach. If you want complete certainty and want to shift inflation risk entirely off your shoulders—especially for architectural, character, or high-risk homes—look into Area Replacement or hybrid policies, factoring in the typically higher premium.

Would you like to explore how to factor specific structural features or older building materials into your calculations?

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Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

When comparing home policies, how should I judge replacement-value protection and sum-insured tools?

AI Overview

When comparing home insurance policies in New Zealand, judging replacement-value protection and sum-insured tools requires shifting your mindset completely away from your property’s market value or council rateable value (RV). NZ insurers do not care what your house would sell for on TradeMe; they care about what it costs to buy the timber, concrete, and labour to rebuild it.

Here is how you should evaluate these policy features and the tools used to calculate them.

1. Stated "Replacement Cover" vs. "Sum Insured"

Following the Canterbury earthquakes, the true "unlimited replacement" model was largely abandoned by NZ insurers because the risk became unmanageable. Today, you will encounter two primary frameworks:

  • Fixed Sum Insured (The Market Standard): This caps the maximum amount an insurer will ever pay to rebuild or repair your home at a hard dollar figure (e.g., $600,000). If a major disaster occurs and building costs skyrocket due to inflation or material shortages, you bear 100% of the shortfall.

  • Area Replacement Cover (The Premium Option): Offered by select insurers (such as MAS or FMG), this uncapped policy rebuilds your home based on its total square meterage to an identical size and standard, regardless of fluctuating inflation spikes.

  • The "Hybrid" Guardrails: Many major insurers (like AA Insurance, AMI, and AMP) offer conditional replacement extensions. For instance, they might promise to pay past your sum-insured cap (often called SumExtra) only if your event is non-natural (like a house fire) and you used their approved online calculator to set your sum insured. Crucially, if a major natural hazard or earthquake hits, they usually revert right back to the capped Sum Insured limit.

2. How to Judge Online Sum-Insured Calculators

Most major Kiwi insurers rely on third-party estimation tools embedded in their quote paths, such as the Cordell Sum Sure Calculator or the Cotality Sum Sure tool. When evaluating these tools, keep the following in mind:

  • They only provide a baseline: Calculators scrape local council databases for core metrics like your home's total floor area, year of build, and general materials. They do not know if you have high-end custom cabinetry, imported light fixtures, or expensive insulation. You must manually override the default values to capture these details.

  • The "Hidden" Construction Costs: A robust tool must prompt you for outbuildings, large decks, retaining walls, and paving. If a land slip happens, clearing the rubble from a steep or poorly accessible Kiwi section costs a massive sum before a single piece of concrete is poured. Ensure the tool factors in demolition, site clearance, council consent fees, and architect costs.

  • The GST Trap: This is the most common homeowner mistake. Sum-insured tool figures are typically estimated including the 15% GST. If a calculator says your house costs $500,000 to rebuild, you only have roughly $434,000 in actual buying power for building materials—the remaining $66,000 goes straight to the government. Always check whether your tool accounts for GST, and adjust your final nominated figure upward if you want breathing room.

3. Direct Comparison: Stated Cap vs. Area-Based Policy

Feature Stated Sum Insured (Capped) Area Replacement (Square Metres)
Payout Limit Strictly limited to the exact dollar amount on your policy certificate. Uncapped; scales to match the actual market cost of rebuilding the exact footprint.
Risk of Underinsurance High. Homeowners regularly undervalue rebuild costs by failing to update for material inflation. Low. Protects you against "demand surge" (inflation spikes right after a regional disaster).
Premium Cost Standard baseline; varies depending on the dollar limit you nominate. Generally 10% to 20% higher in annual premiums.
Best For... Flat, standard sections with modern, easily replicable group builds. Steep slopes, character/historic homes, complex architectural designs, or high-end finishes.

Summary Checklist for Policy Hunting

  1. Always use the insurer's exact nominated calculator (e.g., Tower or State) during the quote stage. Doing so often activates their safety-net provisions or extended replacement benefits if your home burns down.

  2. If your house is unique , on a steep hill, or has a high-spec architectural layout, bypass the online calculators entirely. Pay for a professional Quantity Surveyor or Registered Valuer to define your rebuild cost.

  3. Re-evaluate annually. Building material costs fluctuate heavily in the New Zealand economy; letting a sum-insured number sit untouched for three or four years is the fastest way to face a massive out-of-pocket loss during a claim.

To help tailor this advice, what architectural style or era is your home (e.g., modern group build, 1920s villa, multi-storey), and does your property feature any complex elements like a steep slope or retaining walls?

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Captured 11 October 2026

Google AI Mode · New Zealand

When comparing home policies, how should I judge replacement-value protection and sum-insured tools?

When comparing New Zealand home insurance policies, evaluating replacement-value protection versus sum-insured limits is critical to avoiding massive financial shortfalls if your home is destroyed. Since the Canterbury and Kaikōura earthquakes and subsequent weather events, the insurance market has moved heavily toward a sum-insured model , making your choice of policy mechanics and calculation tools vital.

1. Judging Replacement-Value Protection vs. Sum Insured

  • Sum-Insured (Capped Payout): You and your insurer agree on a maximum payout limit. If the actual cost to rebuild your home exceeds this figure due to post-disaster inflation, council compliance, or material cost spikes, you are personally liable for the difference. Most standard New Zealand policies default strictly to this.

  • Area/Full Replacement (Uncapped/Extended): Policies offering true area replacement base your cover on your home's square meterage and standard of finish rather than a fixed dollar cap. While rarer and often 10% to 20% more expensive in premiums, these automatically scale with market rebuild inflation. [MoneyHub NZ]

  • Hybrid / Extended Benefit Policies: Some mainstream NZ insurers use a sum-insured model as a baseline, but offer a buffer (e.g., adding an extra 10% to 25% automatically if it's not a natural disaster, or providing "SumExtra" style addons for fire/accidental damage while keeping natural hazards capped). Always check how natural disasters (regulated via the Natural Hazards Commission / NHC cap) interact with the policy's extension limits.

2. How to Judge Sum-Insured Calculators

Because most policies require a fixed sum insured, insurers provide online calculators (such as Cordell/Cotality-powered tools used widely across New Zealand brands like AMI, AA Insurance, and others). To judge these tools effectively, look for the following criteria:

  • Inclusion Completeness: A reliable calculator must factor in more than just basic building materials and local labor. It must explicitly account for demolition, site clearance, professional design/architect fees, and current council compliance/consent costs.

  • The "Safety Buffer" / Full-Cover Guarantee: Many NZ insurers offer a safety guarantee (often protecting you against underinsurance if your home is valued under a certain threshold, e.g., $1.5 million) provided you used their approved calculator and set the sum at or above the recommended figure. Check if the tool gives you this contractual safety net.

  • Granularity of Property Details: Poor tools ask only for floor area and age. High-quality tools prompt for specific architectural nuances: slope of the section (retaining walls), number of bathrooms, high-end kitchens, specialized cladding, and outbuildings (like garages or swimming pools) which carry separate sub-limits.

  • Exclusion of Irrelevant Metrics: Ensure the tool is not mistakenly factoring in the land value, market value, or rating valuation (RV/CV). Your insurance sum must reflect pure rebuilding costs from the ground up, not what the property would sell for on the real estate market. [Insurance Council of New Zealand (ICNZ)+2]

Key Questions to Ask When Comparing Quotes

  1. Is the cap absolute for natural disasters? (Note that the government-backed NHC provides the first $300,000 + GST, but your sum insured must cover the remainder of the rebuild). [Insurance Council of New Zealand (ICNZ)]
  2. Does the insurer offer an underinsurance buffer if I use their mandated calculator tool? [AMI Insurance]
  3. How are specialized exterior structures handled? (Check sub-limits for retaining walls, drives, and fences, which often have strict caps separate from the main dwelling). [Insurance Council of New Zealand (ICNZ)+1]

If you'd like to share, what are the square meterage and build quality/complexity of your home, or which specific insurance providers are you comparing? I can help you break down their exact policy wording regarding limits and add-ons.

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Captured 11 October 2026