Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

If I can only afford to insure my most expensive belongings, what happens to everything else if there's a fire?

In New Zealand, if you only insure your most expensive belongings and a fire destroys everything you own, you generally have to pay to replace everything else yourself. The good news is that you may be able to arrange contents insurance that protects all your belongings without having to insure each item individually or pay to cover every item for its full replacement value.

Here's how it works and what you can do if money is tight.

1. What happens to your belongings after a fire?

It depends on the type of insurance you have.

  • If you insure only specific items: If your policy covers just your laptop, jewellery and television, for example, those items may be covered if a fire damages or destroys them. Your clothes, furniture, kitchenware and other possessions generally won't be covered unless the policy includes them.
  • If you have contents insurance: This generally covers your household possessions against insured events, including fire. Depending on your policy, you may be covered for furniture, clothing, appliances, bedding, electronics and other belongings.
  • If you have no contents insurance: You generally have to pay to replace your belongings yourself. Your landlord's insurance, if you're renting, normally covers the building rather than your personal possessions.

Important: You don't necessarily need to insure individual belongings separately. Many contents policies cover your possessions collectively, up to a total sum insured.

2. Can you insure only your most valuable belongings?

Yes, but there are two different approaches.

Option A: Insure specific valuables. You insure selected items, such as jewellery, computers or musical instruments. Depending on the policy, the cover may apply only to those items, leaving your other possessions uninsured.

Option B: Get basic contents insurance. You insure your household belongings collectively, up to a total dollar limit. You can choose a lower level of cover to reduce the premium, although you'll need to make sure the limit is enough for the losses you want to protect against.

For example, imagine you have:

  • Laptop and electronics: $4,000
  • Bed, sofa and other furniture: $5,000
  • Clothes and shoes: $3,000
  • Kitchenware, linen and other belongings: $3,000

Your total contents are worth approximately $15,000 to replace.

If you insured only your $4,000 worth of electronics and a fire destroyed everything, you could potentially claim for the covered electronics, but you would be left to replace the other $11,000 yourself.

With contents insurance covering $15,000, you could potentially claim for all those belongings, subject to the policy's conditions, exclusions, limits and excess. You can read more about these options in Consumer NZ's contents insurance guide.

3. What if you can't afford to insure everything?

You have a few options worth considering.

  • Look for basic contents insurance. Some policies focus on major events such as fire and theft rather than offering broader accidental-damage cover. This may be a better fit for your budget.
  • Choose a realistic sum insured. Work out how much it would cost to replace the essentials, including clothes, bedding, furniture and appliances. Don't forget that replacing everything at once can be expensive.
  • Compare the excess. A higher excess can sometimes reduce your premium, but you would have to contribute more towards a claim.
  • Check temporary accommodation cover. If a fire makes your home uninhabitable, some contents policies help pay for temporary accommodation. This can be particularly valuable if you're renting.
  • Check limits on expensive items. Jewellery, watches, artwork and other valuables may have individual limits, even when you have contents insurance.

Consumer NZ recommends choosing the highest level of cover you can afford that suits your needs. Its guide also explains the differences between basic and comprehensive policies. Read the guide here.

4. What if you're renting in New Zealand?

If you're renting, your landlord's building insurance generally won't cover your personal belongings.

Contents insurance can protect your possessions, and some policies also help with temporary accommodation if your rental becomes uninhabitable following a covered fire.

You can read more in Consumer NZ's guide to contents insurance for renters.

My recommendation

If money is tight, I'd investigate basic contents insurance that covers fire before buying insurance for individual belongings.

Think about what would happen if you lost everything in one night. Even if your individual possessions aren't particularly expensive, the combined cost of replacing your clothes, bed, furniture, kitchen equipment and everyday essentials could be substantial.

You don't necessarily need the most comprehensive policy. The important thing is to find affordable cover that would help you recover from a major loss.


Can I ask you one question?

Are you renting or do you own your home?

That makes a difference to which insurance options are most relevant to you in New Zealand, and I can explain the most affordable approach for your situation.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

If I can only afford to insure my most expensive belongings, what happens to everything else if there's a fire?

If a fire occurs and you have only insured your most expensive belongings (or chosen a contents policy with a low "sum insured" limit that doesn't cover everything), the uninsured items are entirely your financial responsibility.

What Happens to Everything Else?

  • Total Out-of-Pocket Loss: Anything not captured within your policy or exceeding your maximum sum insured will not be paid out by the insurance company. If everyday items—such as your wardrobe, kitchen appliances, books, bedding, and minor electronics—are destroyed, you must replace them completely out of your own pocket.
  • The "Underinsurance" Trap vs. Partial Cover: If you intentionally select a lower sum insured to save on monthly or annual premiums, you are effectively choosing to self-insure the rest of your home. In a total-loss scenario like a major fire, once the insurer hits the maximum payout limit of your policy, their financial obligation stops immediately.
  • No Partial Relief for Unlisted Items: Insurance contracts are strictly bound by the schedule of items and the total sum insured you select. A loss adjuster will assess the damage, but they will only compensate you for items explicitly covered under your policy limits.

Key Risks to Consider

  1. The Cumulative Cost: People often underestimate the value of ordinary belongings. While losing a high-end laptop or television hurts, replacing an entire household's worth of clothing, pots, pans, furniture, and linens simultaneously often totals tens of thousands of dollars—frequently rivaling the value of a few high-value luxury items.
  2. No Back-up for Renters: If you are renting, remember that the landlord’s insurance only covers the physical building structure, leaving 100% of the contents inside vulnerable unless you have your own active policy.

Would you like help calculating a realistic replacement value for your household contents to see how close it is to your current budget?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

If I can only afford to insure my most expensive belongings, what happens to everything else if there's a fire?

AI Overview

If there is a fire and you have only insured your most expensive belongings, you will be entirely responsible for the cost of replacing or repairing everything else.

Here is exactly what happens to your uninsured items and how contents insurance works in New Zealand:

1. Zero Payout for Uninsured Items

Insurance companies in New Zealand only pay out for items that are covered under your policy. If you chose to exclude certain belongings (or if they fall outside the specific list of items you insured), the insurance company will not provide any financial compensation for them, regardless of how the fire started.

2. You Must Pay Out-of-Pocket

To rebuild your life after a major fire, you will have to pay out of your own savings to replace everyday essentials. While losing expensive items hurts financially, the cost of replacing "everything else" adds up rapidly. This includes:

  • Everyday essentials: Clothes, shoes, bedding, and toiletries.

  • Kitchenware: Pots, pans, plates, cutlery, and small appliances (toasters, kettles).

  • Furniture: Couches, beds, dining tables, and wardrobes.

  • Curtains and blinds: Unless they are explicitly covered under a separate house/building policy, these are often treated as contents.

3. How New Zealand Policies Generally Work

If you are looking to insure only specific items, you need to be aware of how policies are structured:

  • Specified Items: Most Kiwi insurers allow you to list high-value items (like expensive jewellery, high-end cameras, or luxury watches) individually so they are covered for their exact value.

  • The "Sum Insured" Risk: If you take out a general contents policy but set the total "sum insured" limit very low just to cover your expensive items, you cannot claim more than that total limit. If a fire destroys the whole house, your payout will stop as soon as it hits that limit, leaving nothing left for the rest of your life's possessions.


To help you find the most cost-effective way to protect yourself, could you tell me:

  • What specific expensive items are you most worried about losing?

  • Are you currently renting or do you own the home?

  • What is your approximate monthly budget for insurance?

I can help you look into options like renters insurance or adjusting your sum insured to find a safer balance.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

If I can only afford to insure my most expensive belongings, what happens to everything else if there's a fire?

If you only insure a portion of your belongings and a fire occurs, anything not listed or covered under your policy is completely uninsured.

Here is what that means practically for your unprotected items:

  • Total Financial Loss: You will have to bear the full financial cost to replace, repair, or dispose of everything that wasn't specified on your policy. Insurance companies will not pay out anything for items excluded from the coverage schedule or if you are underinsured relative to your total household value.

  • Underinsurance and Average Clauses: If your policy has a total sum insured cap that is lower than the actual total value of all your belongings, many policies apply an "average clause" (or proportional reduction). This means if you insure only $20,000 worth of items out of $100,000 in total value, a payout for a partial loss might be scaled down proportionally, even for the items you thought you fully covered.

  • No Residual Safety Net: Standard contents policies typically cover the whole contents of a home up to a chosen maximum limit. Opting to itemize or insure only select high-value items (like specific jewelry, art, or electronics) leaves the rest of your everyday items (clothes, furniture, appliances) with zero backing.

To understand how New Zealand insurers handle specific item limits and partial coverage, you can review guidelines from the Insurance Council of New Zealand or check consumer advice on Consumer New Zealand.

If you'd like, let me know:

  • What type of policy you currently have (e.g., full contents vs. specified items)
  • Whether you are renting or own your home

I can help you look at ways to optimize your coverage within a tight budget.

Ask anything

Captured 11 October 2026