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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

I'm moving from a rental into a place of my own. Which NZ contents insurers should I look at?

Moving from a rental into your own place is a good time to review your contents insurance. In New Zealand, the main thing to know is that contents insurance and house insurance are usually separate policies.

  • Contents insurance covers your belongings, such as furniture, clothing, electronics, appliances and other personal possessions, subject to the policy terms.
  • House insurance covers the building itself. If you're buying a standalone home, you'll generally want to look into this as well. If you're buying an apartment or unit, check what the body corporate or building policy already covers.

For contents insurance, I'd compare several NZ providers on replacement cover, excesses, accidental damage and what happens when you move house.

NZ contents insurers worth comparing

I'd start with these five, then add a couple of alternatives if you want to compare more widely. These are options to investigate, not a ranking of which insurer will be cheapest or best for you.

Cove Insurance

Worth checking if you'd like a digital-first option and a standalone contents policy. Cove offers online quotes and policy management, including for renters and homeowners.

Website: coveinsurance.co.nz

AA Insurance

Offers two levels of contents cover. Worth comparing if you're an AA member, as membership discounts may be available.

Website: aa.co.nz/insurance

Source: Insurance from the AANZ Home and Contents Insurance Online Quotes

AMI

A useful option to investigate for its comprehensive contents cover, including accidental damage and limited cover at both addresses while moving. Check the current policy terms for the exact conditions.

Website: ami.co.nz/contents-insurance

Source: Contents Insurance | Get a Quick Quote & Buy Online

Tower Insurance

Has three levels of contents cover, making it useful if you want to compare different protection levels and prices rather than buying the most comprehensive option by default.

Website: tower.co.nz/contents-insurance

Source: Compare Contents Insurance NZ - Quote & buy online

State Insurance

Another mainstream option to quote alongside AMI and Tower. Compare the excess, item limits and accidental damage terms in the specific policy offered.

Website: state.co.nz

Other options to add to your shortlist

For a more independent comparison, Consumer NZ's house and contents insurance comparison was updated in February 2026 and covers premiums, excesses, policy features and customer satisfaction. House and contents insuranceBest house and contents insurance

What I'd compare before choosing

The cheapest quote isn't necessarily the best value. I'd check these six things across your shortlist:

Feature What to look for
Replacement cover Whether items are replaced new for old, or paid at depreciated value.
Accidental damage Whether you're covered if you drop a TV, spill something on a laptop or break furniture.
Excess What you'd pay towards each claim, and whether a higher excess reduces the premium enough to be worthwhile.
Valuables Limits for jewellery, bikes, laptops, cameras and other expensive items.
Away from home Whether belongings are covered in your car, while travelling, or outside the house.
Moving house Whether cover applies during transit and at both your old and new addresses.

Also check cover for theft, fire, flooding and other natural hazards, as well as exclusions and any special security requirements. Consumer NZ explains the key differences in its insurance buying guide. How to get the best house and contents insurance

One important tip: use a contents calculator to estimate the cost of replacing everything you own, room by room. Don't base your insured amount on what you could sell your belongings for second-hand.

Let me narrow it down for your move

A couple of details would help me suggest which policies to get quotes from first.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I'm moving from a rental into a place of my own. Which NZ contents insurers should I look at?

Moving into your first place is an exciting milestone! In New Zealand, contents insurance covers your personal belongings—like furniture, electronics, clothing, and appliances—against theft, fire, storms, and accidental damage.

Because insurance quotes vary significantly depending on your specific location, the value of your items (sum insured), and your chosen excess, it is best to compare a few providers.

Major NZ Contents Insurers to Consider

  • AA Insurance: Frequently recognised in public trust surveys, AA offers reliable standard and comprehensive contents policies with clear benefits.
  • AMI: Well-known for customer service and strong value policies, AMI provides solid everyday protection for renters and homeowners alike.
  • State: Backed by strong financial claims-paying ratings, State offers competitive policies with options for accidental damage cover.
  • Tower: Known for comprehensive policy wording and straightforward online quoting.
  • AMP: Often provides competitive baseline pricing suitable for individuals setting up a new household.
  • Trade Me Insurance: Underwritten through major insurers, they offer tailored policies that can include member discounts if you use Trade Me.

Key Tips for Choosing a Policy

  1. New-for-Old vs. Indemnity Value: Always look for a new-for-old policy. This means if an item is stolen or destroyed, the insurer replaces it with a brand-new equivalent rather than paying out only its depreciated secondhand value.
  2. Accidental Damage: Basic policies usually only cover defined events like fire or burglary. Consider adding accidental damage if you want protection against everyday mishaps (like spilling liquid on a laptop or dropping a television).
  3. Check the Excess: Your excess is the amount you pay out-of-pocket when making a claim. Opting for a higher excess lowers your monthly/yearly premium, but make sure it’s an amount you can comfortably afford if something goes wrong.
  4. Use Comparison Tools: Platforms like Quashed or Canstar allow you to compare real-time quotes and policy features across multiple New Zealand providers side by side.

If you like, I can help you look into specific coverage details like "items away from home" limits or what to watch out for when calculating your total contents value. Do you want me to do that?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I'm moving from a rental into a place of my own. Which NZ contents insurers should I look at?

AI Overview

Moving from a rental to a home you own changes your insurance needs. Instead of basic renters' insurance, you now need to consider how your contents policy integrates with your house insurance , as bundling them often yields significant multi-policy discounts.

The top New Zealand contents insurance providers to look at depend on whether you prioritize award-winning customer service, specialized coverage, or the sharpest pricing.

1. Top Recommended Providers

  • Tower Insurance: Winner of Canstar's Home & Contents Insurer of the Year award from 2024–2026. Tower uses address-level risk-based pricing, which can lower your premiums if your new home is in a low-risk area. They offer Standard, Plus, and Premium tiers with excellent moving cover that protects your belongings at both addresses for 14 days during your move.

  • AA Insurance: Consistently highly rated for customer satisfaction. AA Insurance offers a "Comprehensive Contents" policy featuring "one event, one excess" (meaning if a disaster damages your house, car, and contents, you only pay a single excess).

  • AMI Insurance & State Insurance: Both are massive, well-established options under the IAG umbrella that frequently win Canstar Outstanding Value awards. AMI and State provide strong baseline protections, including up to $30,000 for temporary accommodation if your new home becomes unlivable.

  • FMG (Farmers Mutual Group): If you are moving to a lifestyle block, a rural area, or just value top-tier service, FMG routinely wins the Consumer NZ People's Choice Award for house and contents insurance.

2. Provider Comparison Overview

Provider Key Distinction Standout Features
Tower Best for Risk-Based Pricing & Tech 14-day multi-address moving cover; clear online portal.
AA Insurance Best for Customer Satisfaction "One event, one excess" policy; strong digital claim process.
AMI / State Best for Premium Perks & Sign-on Deals High temporary accommodation limits ($30k); frequent new-customer promos.
FMG Best for Customer Advocacy & Rural Homes Consumer NZ People’s Choice winner; tailored rural/lifestyle block options.

3. Transitioning from Renting to Homeownership: Action Plan

  • Do Not Separate House and Contents: While online-only challenger brands like Initio offer great house insurance, they do not sell standalone contents insurance. It is almost always cheaper and easier to buy your building and contents policies from the same provider to secure a bundling discount.

  • Recalculate Your "Sum Insured": As a renter, you might have under-estimated your total belongings. Now that you own a home, you likely have more blinds, drapes, unattached whiteware, and outdoor gear. Use an online calculator like the Quashed Instant Contents Calculator to accurately figure out your total replacement value.

  • Look for Moving Cover: Ensure your chosen policy explicitly covers accidental damage during transit between your old rental and your new home, or check if you need a temporary extension.

Next Step: Use a free, local comparison platform like Quashed or Money Compare to punch in your new address and pull real-time bundled quotes.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I'm moving from a rental into a place of my own. Which NZ contents insurers should I look at?

When moving into your own home in New Zealand , FMG and MAS are top-rated by consumer satisfaction surveys for contents insurance, alongside major nationwide providers like State , Tower , and AA Insurance.

Top-Rated and Major Contents Insurers in NZ

  • FMG : Ranked highest for customer satisfaction in recent Consumer NZ satisfaction surveys for contents insurance, highly praised for policy clarity and claims support. [Consumer NZ]

  • MAS : Consistently scores top marks for customer satisfaction across house, car, and contents products, specifically tailored for specific professional memberships though widely accessible. [Consumer NZ]

  • AA Insurance : Popular choice offering comprehensive or defined-event contents options with strong multi-policy discounts if you bundle with car insurance.

  • Tower : Known for flexible digital-first policies, adjustable excess options, and straightforward online sum-insured calculators.

  • State : One of New Zealand's larger established insurers offering broad personal belongings protection and temporary accommodation benefits if your home becomes uninhabitable.

Key Factors to Consider When Transitioning

  • Sum Insured vs. Total Replacement: Check whether the policy covers items at full new-for-old replacement value or indemnifies present-day value after depreciation. Take time to accurately tally the value of your wardrobe, electronics, and furniture.

  • Specified vs. Unspecified Items: Standard policies cover general household goods up to a total sum, but high-value items (like jewelry, art, or high-end bikes) often need to be individually "specified" on the policy.

  • Bundling Discounts: Many insurers offer a discount if you hold multiple policies (e.g., combining contents and car insurance with the same provider).

If you can tell me roughly how much your belongings are worth or if you have high-value items like jewelry or a bike , I can help you figure out what level of cover or specific add-ons you might need.

Consumer NZ

How to get the best house and contents insurance - guide

Covers belongings replacement at present or replacement value; renters should insure items and temporary accommodation. medians ra...

Consumer NZ

Consumer reveals the best and worst insurance providers

MAS had the highest overall satisfaction rating for house insurance at 76%, while FMG ranked highest for contents insurance at 78%

Ask anything

Captured 11 October 2026