Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

We're on a tight budget. What level of contents insurance is worth keeping?

If you're on a tight budget in New Zealand, I'd generally keep enough contents insurance to replace the things you couldn't realistically afford to replace yourself after a fire, burglary, or major disaster. You don't necessarily need the highest level of cover, but dropping it altogether can leave you financially exposed.

The goal is to find the cheapest policy that protects you from a financial setback you couldn't recover from easily.

1. What level of contents insurance is worth keeping?

I'd think about it in three levels:

Level of cover What it means My view on a tight budget
Basic, lower-value cover Covers essential belongings up to a relatively low limit, subject to the policy terms. Worth considering if money is very tight. Check that the limit would actually replace your essentials.
Mid-level cover Covers most everyday belongings, furniture, appliances, clothing and electronics. Often the best balance between cost and protection.
High-value cover Higher limits for belongings, valuables and potentially additional benefits. May be unnecessary if you don't own expensive items, collections or specialist equipment.

One important distinction: a policy with a low total limit isn't necessarily good value if it wouldn't cover the cost of replacing your belongings. Also, insurers differ in what they cover, the excess you must pay and the conditions attached to claims.

2. What I'd keep if money is tight

If I were trying to cut costs, I'd prioritise cover in this order:

  1. Fire and major-event cover. A fire could destroy nearly everything you own at once. Ask your insurer whether it offers a cheaper policy that covers major events without all the benefits of comprehensive cover.
  2. Burglary and theft. Replacing a laptop, phone, clothing, furniture and appliances all at once can be expensive.
  3. Replacement value for everyday essentials. Check whether the policy pays enough to replace your belongings with new equivalents or only their depreciated value.
  4. Temporary accommodation. If a fire or another insured event makes your home uninhabitable, this benefit could help with accommodation costs. Check the policy limits and exclusions.
  5. Accidental damage. This is a benefit I'd consider reducing before giving up protection against a catastrophic loss, provided the savings are worthwhile.

Consumer NZ recommends getting the highest level of cover you can afford that suits your circumstances. It also suggests asking about fire-only or fire-and-burglary policies if comprehensive insurance is unaffordable. Source: Consumer NZ's insurance buying guide.

3. How much cover do you actually need?

Rather than picking an arbitrary insurance amount, estimate what it would cost to replace your belongings.

Include:

  • Beds, mattresses, sofas and other furniture.
  • Clothing, shoes, bedding and towels.
  • Fridge, washing machine and other appliances you own.
  • Phones, computers, televisions and other electronics.
  • Kitchen equipment, crockery and everyday household items.
  • Tools, bicycles, sporting equipment and other possessions.
  • Any valuable jewellery or special items that may need to be listed separately.

Don't just add up what you could sell everything for second-hand. If your policy provides replacement cover, you generally want to estimate the cost of buying equivalent items new, subject to the policy terms.

You can use NZI's contents insurance calculator as a starting point. If you're flatting, count only the belongings you own. Source: NZI.

4. Four ways to lower your premium

Before cancelling your policy, try these options.

Option What to consider
Increase your excess A higher excess can reduce your premium. Choose an amount you could actually afford to pay after a loss.
Switch to basic cover Ask whether a policy covering major events, fire and theft would be significantly cheaper than comprehensive cover.
Compare insurers Compare the premium, excess, replacement terms, exclusions and limits—not just the headline price.
Remove unnecessary extras Check whether optional benefits are worth their additional cost for your circumstances.

Consumer NZ notes that some policies have substantially different benefits and limits, so the cheapest premium isn't necessarily the best value. Read its buying guide.

One important caution: don't reduce your insured amount below the realistic replacement cost just to make the premium cheaper without understanding the consequences. You could end up with a substantial shortfall after a major claim.

5. When might cancelling contents insurance make sense?

Cancelling could be a reasonable last resort if:

  • You own very few possessions.
  • You have enough savings to replace everything you own.
  • The premiums are genuinely unaffordable, even after comparing cheaper policies.
  • You understand and accept the risk of having to replace your belongings yourself.

However, even people with modest possessions can find that replacing everything after a fire costs far more than expected.

If you're renting, contents insurance is generally separate from insurance for the building itself. Don't assume your landlord's insurance will replace your belongings.


Let me help you work out what's worth keeping

I can give you a more practical recommendation if you tell me just two things:

1. What's your living situation?

  • A. Renting or flatting
  • B. Own your home with a mortgage
  • C. Own your home outright

2. What's your main budget concern?

  • A. The premium has become too expensive, and I need to cut it.
  • B. I'm deciding whether to keep insurance at all.
  • C. I want to reduce my cover to the cheapest sensible option.

With those two answers, I can suggest what I'd prioritise keeping, what I'd consider dropping, and where I'd look for savings in New Zealand.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We're on a tight budget. What level of contents insurance is worth keeping?

When you are on a tight budget, deciding what to trim or keep in contents insurance requires balancing the risk of financial disaster against the luxury of convenience.

Instead of cutting your insurance entirely, you can adjust specific policy levers to lower your monthly or annual premiums while keeping the safety net that protects you from bankruptcy.


What Level of Cover is Worth Keeping?

1. Keep: A realistic Sum Insured (Do not drop it to rock-bottom)

  • The Risk: If you drop your contents sum insured to an arbitrary low number (e.g., $10,000) just to save a few dollars, you risk being severely underinsured. If a total loss occurs (like a fire), you will only get paid up to your limit, leaving you to fund the replacement of clothes, beds, and kitchenware out of pocket.
  • The Strategy: Calculate what it would genuinely cost to replace everything you own from scratch today (use an online contents calculator provided by NZ insurers like AMI or MAS). Do not over-insure, but make sure the sum reflects absolute necessities.

2. Consider Scaling Back: "Defined Events" vs. "Comprehensive"

  • Comprehensive Cover: Covers accidental damage (e.g., spilling wine on your own TV or a child breaking a tablet) anywhere in New Zealand, alongside major events. It is the most expensive option.
  • Defined Events / Essentials Cover (Budget Option): This cheaper tier only covers specific events like fire, theft, storm, and flood.
  • The Budget Verdict: If you are pinching pennies, moving to a Defined Events policy can noticeably lower your premium. You lose coverage for accidental clumsiness, but you stay protected against total catastrophes (fire or burglary) that you couldn't possibly self-fund.

3. Watch Out For: Indemnity Value vs. Replacement Value

  • Many budget or "basic" policies pay out indemnity value (present-day/market value after depreciation) rather than replacement value. This means if a 5-year-old couch is destroyed, you only get what a 5-year-old second-hand couch is worth—not enough to buy a new one.
  • The Budget Verdict: Check if you can stomach buying second-hand items if the worst happens. If so, indemnity value is a valid way to keep premiums down.

Actionable Ways to Lower Your Premium Without Losing Core Protection

  1. Raise your excess: Increase your voluntary excess (the amount you pay first when making a claim) from $250 to $500 or $1,000. This can reduce your premium by 30% or more. Only do this if you can realistically pull $500 to $1,000 together in an emergency.
  2. Strip out optional add-ons: Remove extras you don’t strictly need, such as specialized cover for expensive jewelry outside the home, high-end bicycles, or travel extensions.
  3. Shop around: Use comparison channels or direct quotes from multiple providers (e.g., AMI, AA Insurance, State, Turners, or Quashed) to find the lowest baseline rate for the same core coverage.

What specific types of belongings (like electronics, tools, or high-value items) make up the bulk of what you are trying to protect?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We're on a tight budget. What level of contents insurance is worth keeping?

AI Overview

When you are on a tight budget, the level of contents insurance worth keeping is defined-events (or named-perils) coverage with a high excess , scaled down to cover only your indispensable or highest-value assets.

Instead of canceling your policy entirely, you can strip it down to a "safety net" level that protects you from financial ruin without draining your monthly cash flow.

1. The Strategy: Switch from "Accidental Damage" to "Defined Events"

Most insurers offer two main tiers of contents insurance. Switching tiers is the fastest way to drop your premium.

  • Defined Events (Named Perils): This only covers your belongings if they are damaged or destroyed by specific, major disasters listed in the policy (like fire, flood, storm, or burglary). It excludes accidental mishaps, like spilling coffee on your laptop. This is the most cost-effective option when budgeting.

  • Accidental Damage (All Risks): This covers everything in defined events plus accidental breaks or losses (e.g., dropping your phone). It is much more expensive and generally not worth keeping if you are strictly budgeting.

2. Choose "Present Value" Over "Replacement Value"

If your insurer allows the choice, look at how they payout claims:

  • Replacement Value (New for Old): Replaces an old item with a brand-new equivalent. This drives premiums up significantly.

  • Present Value (Indemnity): Pays out what the item was actually worth just before it was damaged (accounting for age and wear-and-tear). While you get less money in a claim, the monthly premiums are much lower , making it worth considering to keep basic coverage active.

3. Implement These Budget Tweaks Instantly

  • Raise your excess: Increase your excess (the amount you pay out of pocket during a claim) to the highest limit available (e.g., $1,000 or $2,000). This drastically lowers your premium. It means you won't use insurance for small things, but you are still protected against total losses.

  • Audit and lower your sum insured: Do not guess your total sum insured. Walk through your home and calculate the cost to replace only what you absolutely need to survive and work (e.g., fridge, bed, computer). Lowering your total sum insured directly lowers your bill.

  • Drop optional add-ons: Remove extra coverages like "mobile phones outside the home," "keys and locks," or "excess-free glass cover."

Summary Comparison

Insurance Element What to Keep (Budget Level) What to Drop / Avoid
Policy Type Defined Events (Fire, Theft, Storm) Accidental Damage / Comprehensive
Excess Level High ($1,000+) Low ($250 - $500)
Payout Type Present Value (Indemnity) if available Full Replacement Value
Sum Insured Bare minimum to restart your life Estimates that include non-essential luxuries

To help me tailor this advice, could you tell me what kind of assets are most critical to you (e.g., working tech, appliances)? Alternatively, let me know if you are renting or flatting , as special low-cost renter policies might be available to you.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We're on a tight budget. What level of contents insurance is worth keeping?

When you are on a tight budget, deciding what level of contents insurance to keep comes down to a fundamental rule: insure against disasters you cannot afford to fix yourself, not minor inconveniences.

In New Zealand, contents insurance generally comes in two tiers: Comprehensive (covers accidental damage plus major events) and Limited/Basic (covers specified major events like fire, storm, flood, and burglary, but excludes accidental damage).

When balancing a tight budget, here is how to break down what is actually worth keeping:

  • The "Bare Minimum" Worth Keeping (Limited / Fire & Theft Cover): A basic or limited policy protects your core belongings from catastrophic loss—such as your entire house burning down, major storm/flood damage, or a complete burglary. According to consumer guidance from platforms like Consumer NZ and MoneyHub, keeping a basic policy is vital if replacing everything from scratch would plunge you into debt. It also typically includes legal liability cover, which protects you if you accidentally cause a major fire or flood damage to a rental property or someone else's property.

  • What to Cut or Skip (Accidental Damage Add-ons): Comprehensive policies cost more because they cover "oops" moments—like dropping your TV, spilling wine on the couch, or your toddler smashing a tablet. If you are on a strict budget, dropping down to a policy that excludes accidental damage makes sense. You can absorb the cost of a broken vase or stained rug much better than the cost of replacing your entire wardrobe, bed, and appliances after a fire. [AA Insurance]

  • How to Lower the Cost Without Dropping Cover: Instead of dropping your policy entirely or cutting down to bare-bones risk, you can trim the cost of a sensible policy by adjusting your settings:

  • Raise your excess: Opting for a higher voluntary excess (e.g., shifting from $250 to $500 or $1,000) significantly lowers your monthly or annual premium. Just ensure you have that higher amount saved aside in case you actually need to claim.

  • Lower your sum insured: Carefully calculate what your stuff is actually worth at second-hand or replacement value today—don't over-insure. If you own very little of high value, a lower total sum insured bracket drastically reduces the cost.

  • Remove unnecessary specified items: Take high-end jewelry, expensive watches, or specific high-risk items off the policy if you don't wear or use them regularly, as they drive up premiums.

If you'd like, let me know:

  • Are you renting or do you own your home?
  • Roughly how much total value are your belongings worth?

I can help you figure out the best strategy to balance your risk and monthly costs.

Ask anything

Captured 11 October 2026